Nespresso Boutique Palo Alto

Bad Service! Bad employees. Walked all the way to the back of the store making eye contact with multiple employees, and no one helped me. Pathetic!

Atmosphere: 1

Food: 4

Service: 1

Nespresso at Stanford Shopping Center is hands-down the BEST! ☕️✨

The second you walk in, everything is spotless, the shelves are fully stocked, and the team is so friendly it actually makes you want to hang out. We’ve been loyal Nespresso fans ever since the Valley Fair location closed, and honestly? This spot has totally stolen our hearts.

Special shoutout to the store manager this guy is a total rockstar. He knows everything about the products and has such a good vibe that it’s like catching up with an old friend (who just happens to be a coffee genius). He’s the reason driving from Morgan Hill is 100% worth it every single time.

The whole crew is professional, welcoming, and just genuinely awesome. Nespresso, you’ve brewed up something special here.

Atmosphere: 5

Food: 5

Service: 5

I stopped by the Nespresso store at Stanford while I was in the area. I normally order my refill pods online, but I figured I’d take the opportunity to browse in person and check out some of the new coffees.

While the store was busy, the wait wasn’t too bad. Unfortunately, the customer service left a lot to be desired. I was genuinely excited to explore and learn more about the different coffee profiles, but when I asked questions about the grading and distinctions, the gentleman assisting me responded in a condescending manner—as if my questions were unwelcome.

When I asked for a coffee sample, the staff member handing them out rolled her eyes at me for no reason, which was disappointing and uncalled for. Overall, the tone from the team felt arrogant and dismissive.

If you know exactly what you need and just want to pick up your items, this store will do the job. But if you’re looking for helpful guidance or want to learn more about the coffee, I’d recommend skipping this location.

Atmosphere: 2

Food: 4

Service: 1

The large male running the coffee booth is odd.

Atmosphere: 2

Food: 2

Service: 2

Should have checked the review before going to the store. As other people mentioned, there’s an unnecessary long wait despite it’s not a busy day. We just came by to buy some pods real quick. Maybe adding an express checkout line would be greatly helpful.

Atmosphere: 2

Food: 3

Service: 1

The workers are quite rude with people with service animals. Beware…

Atmosphere: 1

Food: 4

Service: 2

I like this place it is a chill place to get nespresso pots the only thing is I recocmend ordering online because the pots are almost double the money than online and the service I found was pushy and can be a little unfriendly but that's it

Atmosphere: 5

Food: 5

Service: 4

The waiting time is ridiculous. The purposely make people wait in order to create a sense of scarcity. This creates a terrible customer experience

Love the coffee but deeply dread going to buy the refills as it is a huge waist of time waiting totalk to a cashier.

Please fix this.

The store requires unnecessary long wait. It would be so much more efficient if they just let us pick capsules and pay for them. It’s unreasonable to require returning customers who regularly need to purchase pods to queue up for 30+ mins for couple sleeves of pods. Even having a kiosk to order pods and pick up later would work too. So many ways to improve customer experience. Staff are great but system just does not work. Always not a good experience when I visit :/

Pushy experience and rude sales rep. I’ve been a customer for ten years, by far my worst experience in store. 4/13/2025, 1 pm, station D.

The wait is just too long, it’s not worth it.

Two shoppers in the store, I'm asked to put my name on a wait-list. Employee doing nothing is available to help, to the dismay of employee managing wait-list. I buy 4 sleeves and employee doesn't bother to tell me about the current special, buy 7 get one free. A month prior, the store has a three hour wait-list. Nespresso needs to put coffee on the shelves and deploy self checkout, automate the process and people.

Just wanted to pick up a box of the descaler kit for my machine. Checked in and waited almost half hour just to purchase it. Nine people ahead of me. I don’t need to sample any coffees and was not interested to buy any machines as I explained during check in. They need to have a better system to improve the customer service. The agent was unfriendly when I explained the issue

Very rude customer service. The guy was being nice to others but when i ask something he was very rude to answer. He dint even take my name until i ask around others on how to place the order.

We are regular customers and usually visit the store, but after our recent visit last month, we plan to order online to avoid the long wait. Despite having 4-5 staff present, only one salesperson was assisting customers, which led to a 20-30 minute wait just to order a few boxes of capsules we already knew we wanted. I suggest Nespresso create a separate line for customers needing only capsule replenishments to make the buying process quicker and more efficient.