Nespresso Boutique Palo Alto

I like this place it is a chill place to get nespresso pots the only thing is I recocmend ordering online because the pots are almost double the money than online and the service I found was pushy and can be a little unfriendly but that's it

The waiting time is ridiculous. The purposely make people wait in order to create a sense of scarcity. This creates a terrible customer experience

Love the coffee but deeply dread going to buy the refills as it is a huge waist of time waiting totalk to a cashier.

Please fix this.

The store requires unnecessary long wait. It would be so much more efficient if they just let us pick capsules and pay for them. It’s unreasonable to require returning customers who regularly need to purchase pods to queue up for 30+ mins for couple sleeves of pods. Even having a kiosk to order pods and pick up later would work too. So many ways to improve customer experience. Staff are great but system just does not work. Always not a good experience when I visit :/

Pushy experience and rude sales rep. I’ve been a customer for ten years, by far my worst experience in store. 4/13/2025, 1 pm, station D.

The wait is just too long, it’s not worth it.

Two shoppers in the store, I'm asked to put my name on a wait-list. Employee doing nothing is available to help, to the dismay of employee managing wait-list. I buy 4 sleeves and employee doesn't bother to tell me about the current special, buy 7 get one free. A month prior, the store has a three hour wait-list. Nespresso needs to put coffee on the shelves and deploy self checkout, automate the process and people.

Just wanted to pick up a box of the descaler kit for my machine. Checked in and waited almost half hour just to purchase it. Nine people ahead of me. I don’t need to sample any coffees and was not interested to buy any machines as I explained during check in. They need to have a better system to improve the customer service. The agent was unfriendly when I explained the issue

Very rude customer service. The guy was being nice to others but when i ask something he was very rude to answer. He dint even take my name until i ask around others on how to place the order.

We are regular customers and usually visit the store, but after our recent visit last month, we plan to order online to avoid the long wait. Despite having 4-5 staff present, only one salesperson was assisting customers, which led to a 20-30 minute wait just to order a few boxes of capsules we already knew we wanted. I suggest Nespresso create a separate line for customers needing only capsule replenishments to make the buying process quicker and more efficient.

Really poor service and poorly organized. I was in store shopping for 10 minutes, found a coffee mug I wanted to buy, went to register who tells me I cant but it because I am not checked in. I find the person to check in with and they tell me there are 8 people ahead of me, about a 15 min wait. So i just left

Boutique? Hardly. You enter & “take a number” only to wait to even have the opportunity to shop. My first & only experience here felt equivalent to a dreaded visit to the DMV. Save yourself the time &
frustration- order online.

Stupidest waiting system and worst service. Arranged staff and low efficient

Atmosphere: 2

Service: 1

Went in twice today and was told it would be a 10-minute wait both times. I waited 15 the first time and then left without getting called. Then went back after lunch and told them what happened the first time and they put me at the bottom of the list #6. I waited another 15 minutes and asked where I was on the list and they said #3. So we left. Very unorganized. We will not be going back.

Service: 1

@nespresso have you considered registers to make it more of a seamless experience?

Saw so many people walk out of here because of the wait. I would of too but I really needed the coffee ? or maybe add some lounge seating if you will make people wait?

Wife home sick and expressed that she was craving Nespresso coffee. I went to the Stanford Mall location. I was greeted at the door and asked what my name was. After giving him my name I was told I was number 6 and it would be a few minutes. After approximately 15 minutes I talked to a guy who was also waiting to be served. He said this place is a joke and that the system was broken. He said a woman walked in after him and received a sample then was helped immediately after and clearly out of order. I observed numerous employees walking around and not helping anyone? The salesperson that was helping me seemed to be the only one servicing customers. The ambiance in the store felt like Nespresso was trying to hard to be an exclusive location. Your not! I heard two couples saying that they would order online next time because waiting 30 minutes to spend $130 seems ridiculous!

Atmosphere: 1

Food: 5

Service: 1