Palo Alto VA Medical Center

As a Vietnam Female Veteran and Christian. And a former employee. I have to say this is a very frustrating place to get care from. If it isn't one thing it's another. They have me jumping through hoops to just getting a Toliet Riser. And I am a elderly female with a documented knee and leg injury. The new Nurse Dr Matthew Stevenson just got. Had the audacity to change my Consult that was previously approved by him, to I would have to seek further review from Occupational Therapy??? I had told them I wanted to see my Orthopedic doctor first to see what he suggested. All of this For a freaking toilet riser?? After I was told I would get it in 8 days. On day 14 I called to see where it was and they tell me about what she had changed. Give me a break!! Are you kidding me?? Always something to irk you. Thank God I can get one on my own if need be. It is very cheap. They could have saved me 14 days of waiting for it and being in so much pain from my knee. Smh. The care here is pathetic at times. I would never come here if I thought I was dying or had a serious illness. Also racism exist at this facility. I worked there before. So I know. It's sad and unbelievable. I feel sorry for the Veterans and I am one of them as well. 😢💯

I stsyed there for 2 months . Best thing I did was the picc line. So I did not need to get pocked every am. The nurses were fantastic. Dennis santos the picc line guy was awesome very professional and no pain. Thank you den. I lost my phone their and I could not buy a new one. Staff is not allowed to buy you anything.i would consider staying their again..

I only had one issue with one nurse and the Doctor listened and helped me find a nurse who treated me right. Professional Doctors

Cataract surgery done by a novice has left me with vision that is distorted, cross eyed, blurred, causing loss of depth perception, vertigo, and generally unacceptable vision. I would be better off if they would have blinded me. Not a good predicament for a visual artist. Of course, there's nothing the lame Opthomology department can do for me.

They are on the news right now for serving bad food to veterans.

Please be aware of this specific location that your HIPAA rights may been breached - 365 Facilitators guards the VA all over the country, this company hires unprofessional guards that take pictures of themselves at work during their shift with vulnerable patients in their backgrounds who are coming to the hospital in their most vulnerable times. This is against HIPAA and against federal law, especially considering the VA does not allow for recordings or pictures inside their buildings yet the company allows their guards to break the law without any repercussions or accountability. Please be aware of this, as a former employee I came into this company and was told by coworkers that our own employees were breaking HIPAA by taking selfies with SICK patients in the background, when I looked it up for myself to see if it was true, I couldn’t believe my eyes, selfie after selfie of this guard on shift at the VA in Palo Alto with sick patients in the background. If you value your privacy or care about HIPAA, be mindful of this coming in. Thank you.

Great place
Great staff
Love visiting

I was in there for surgery on 04/02/2025. I have never been treated and cared for anyplace else in my life like I was there. They were tentative and on the ball 24 hours a day. They had a great bedside manner and truly genuine. Mostly Kris in building 100, 3rd floor in the OSS unit. She was great.

Mistook me as a heathen and sent me to county jail. Patient advocacy unreachable as well as the administrator on duty. Arrested for public intoxication while attempting to seek help for substance use disorder and sent to county jail. Called for hours attempting to resolve. No reasonable answer.

The worst experience of my life. What a Joke These people are drunk on power trips. Do NOT think you will get well here.I had to fight to leave.

Who is running the VA!!! This place does NOT HAVE ENOUGH DOCTORS!!! Like what the hell is going on. Then the doctors they do have some need to be fired or go on a long vacation to refresh. The ER takes 3 -4 hours to get fully out of there. These Nurses aren't doing shit in the ER send them to medical school to give the ER more doctors. Whose running the MRI machine at night, NO ONE. If something is urgent why isn't Xray techs qualified for that. There were more radiologist then doctors in the ER at night. For what!??? This VA needs more staff , current staff needs to be cross trained, some RN need to be fired to make room for doctors. I literally pulled my hair out waiting for the doctor to come back just for her to send in some rando and give me papers. Not even going over any results regardless findings or not finding anything. I was going to walk out but I'm in unbearable pain and wanted to know something and still got no answer on what's going on.

In August 2023 I was referred and signed up for the new weightloss program. I attended the introduction workshop. I was asked to select a preference on whatedical treatment I wanted. I selected medication. At my next video appointment with the doctor. He told me that as of right now. The va was on back order for the medication to be used. I just became frustrated waiting and gave up.

The operators at their phone line are rude. I understand the staff shortages are a things and that customer service is an undesirable field. However, being rude over the phone over a simple question is new to me. Please put effort into retraining some of these staff.

I would not recommended any Veteran for hospitalization at Palo Alto for medical observation.
I experienced multiple serious issues due to medical malpractice. I had trouble emptying my bladder and was at risk for kidney failure with an elevated PSA. After being admitted to the hospital, I had constant bleeding from an improperly installed catheter and major issues with blood draws. My left foot was neglected, causing tingling and numbness, and I needed two blood transfusions. Compression socks cut off circulation to my left foot, turning it black and blue. Despite my requests, my eye drops were not administered properly, leading to blurred vision. Lastly, I was terrorized by the person who brought me to the car.
Medical negligence.

Love the V.A Palo Alto, one stop shop for any veterans medical needs. You can literally see your primary doctor and any specialist all under one roof.