Palo Alto VA Medical Center

Please be aware of this specific location that your HIPAA rights may been breached - 365 Facilitators guards the VA all over the country, this company hires unprofessional guards that take pictures of themselves at work during their shift with vulnerable patients in their backgrounds who are coming to the hospital in their most vulnerable times. This is against HIPAA and against federal law, especially considering the VA does not allow for recordings or pictures inside their buildings yet the company allows their guards to break the law without any repercussions or accountability. Please be aware of this, as a former employee I came into this company and was told by coworkers that our own employees were breaking HIPAA by taking selfies with SICK patients in the background, when I looked it up for myself to see if it was true, I couldn’t believe my eyes, selfie after selfie of this guard on shift at the VA in Palo Alto with sick patients in the background. If you value your privacy or care about HIPAA, be mindful of this coming in. Thank you.

Mistook me as a heathen and sent me to county jail. Patient advocacy unreachable as well as the administrator on duty. Arrested for public intoxication while attempting to seek help for substance use disorder and sent to county jail. Called for hours attempting to resolve. No reasonable answer.

The worst experience of my life. What a Joke These people are drunk on power trips. Do NOT think you will get well here.I had to fight to leave.

Who is running the VA!!! This place does NOT HAVE ENOUGH DOCTORS!!! Like what the hell is going on. Then the doctors they do have some need to be fired or go on a long vacation to refresh. The ER takes 3 -4 hours to get fully out of there. These Nurses aren't doing shit in the ER send them to medical school to give the ER more doctors. Whose running the MRI machine at night, NO ONE. If something is urgent why isn't Xray techs qualified for that. There were more radiologist then doctors in the ER at night. For what!??? This VA needs more staff , current staff needs to be cross trained, some RN need to be fired to make room for doctors. I literally pulled my hair out waiting for the doctor to come back just for her to send in some rando and give me papers. Not even going over any results regardless findings or not finding anything. I was going to walk out but I'm in unbearable pain and wanted to know something and still got no answer on what's going on.

In August 2023 I was referred and signed up for the new weightloss program. I attended the introduction workshop. I was asked to select a preference on whatedical treatment I wanted. I selected medication. At my next video appointment with the doctor. He told me that as of right now. The va was on back order for the medication to be used. I just became frustrated waiting and gave up.

The operators at their phone line are rude. I understand the staff shortages are a things and that customer service is an undesirable field. However, being rude over the phone over a simple question is new to me. Please put effort into retraining some of these staff.

I would not recommended any Veteran for hospitalization at Palo Alto for medical observation.
I experienced multiple serious issues due to medical malpractice. I had trouble emptying my bladder and was at risk for kidney failure with an elevated PSA. After being admitted to the hospital, I had constant bleeding from an improperly installed catheter and major issues with blood draws. My left foot was neglected, causing tingling and numbness, and I needed two blood transfusions. Compression socks cut off circulation to my left foot, turning it black and blue. Despite my requests, my eye drops were not administered properly, leading to blurred vision. Lastly, I was terrorized by the person who brought me to the car.
Medical negligence.

Love the V.A Palo Alto, one stop shop for any veterans medical needs. You can literally see your primary doctor and any specialist all under one roof.

If you're ever in need of medical attention always come to the VA ER in Palo Alto it's recommended not going to the local urgent care facilities because of the billing and having difficulties getting such bills paid. Thank you for your services ladies and gentlemen

My first time at this VA hospital was in 1985. Seven after being release from active duty. My vision was pretty bad. I was lucky to see about two inches in front of my chin. Now this year I hope to return to the Blind center and update on what is happening for the blind in a seeing world. Then in 1985 they were building making the hospital earthquake proof. New staff and many new friends.

Got double bypass 2020 they sent me home in Ace Car Service who did 70 to 75 miles and hour down the interstate. I went airborne twice. Now I need another surgery to fix two broken wire and a nonunion sternum and multiple bone fragments. So unprofessional and amateurish. No concern for Vets welfare.

If you’re a veteran that needs help go here. This is the best hospital possible. They actually care for you. Thank you for your care Palo Alto Tom c. Veteran usaf

Get you in and out with great care

I was seen in the ER, David Webb the Nurse Practitioner was knowledgeable, and genuinely empathetic. Even though I was not feeling well, his energy lit up the room and made me feel cared for.

I was seen in the ER, David Webb the Nurse Practitioner was knowledgeable, and genuinely empathetic. Even though I was not feeling well, his energy lit up the room and made me feel cared for.