This restaurant does NOT honor its listed carryout hours
I placed an online order for carryout at around 2:56AM (got a text message confirmation at 2:57AM). I arrived at the store around 3:17AM (3 minutes within the listed carryout hours) only to find that the store was closed with no one inside. I drove back home after waiting ~15 minutes outside feeling confused, angry, hungry, and without the pizza I already paid for.
I spoke with a guy on the phone the day after who told me that the store actually closes at 3AM, and that they had waited until 3:09AM before closing the store. I asked about the hours mentioned on their website and they had no response. They refused to offer a refund or to remake the pizza.
I have no choice here but to file a credit card dispute. A store has no excuse for not honoring the hours they advertise.
I also filed a complaint through their internal website feedback tool on the spot. It's been 12 hours since and I haven't received any response or even an email confirmation that they received it. Pitiful.
Krishna K Inampudi
This is the worst pizza shop you should ever try. I usually don't write reviews, but I am writing this because you won't find anything worse than this anywhere in the world.
Atmosphere: 1
Food: 1
Service: 1
Vishal Mehta
I just ordered a pizza and paid DoorDash delivery fees and tips. Completely messed up - the crust wrong, sauce less, missing toppings, missing garlic sauce and missing ranch sauce. Also arrived cold and poorly packed. Pathetic - I won’t order again from this store. Ruined my dinner and paid almost 45 bucks for a medium pizza with incorrect and missing toppings. Get your act together and provide the food the customer paid for
Atmosphere: 1
Food: 1
Service: 1
Bobby Chan
I ordered through app and when I got there the stores closed and no refund till now. Amazing!!
Atmosphere: 1
Food: 1
Service: 1
Zaza Zalon
They charged extra tips without my consent.
Service: 1
joes ramirez
Bad experience EXTREMELY stingy on toppings. No exaggeration Hawaiian without pineapple
Atmosphere: 1
Food: 1
Service: 1
Nsw Tpt
Only employee restroom lol
Atmosphere: 1
Food: 1
Service: 1
Sunset Ren
Food really saved this restaurant. Horrible and slow. So dirty and uninviting. The bags they provide are so bad even the cheapest trash bags are better. This store is the literal definition of cutting costs to increase profits. Messy dirty and uncomfortable. Clearly Dominos is the way to go
Atmosphere: 1
Food: 4
Service: 1
Joe Ping
They don't deliver less than 5 miles from their location to the VA
PAPA JOHNS on El Camino Real Boulevard in Palo Alto FRICKIN messed up on my pizza order upon delivery! I've ordered some Garlic Knots, Honey Chipotle Chicken Wings, and a Combination Pizza! Instead, the delivery guy brought Garlic/Cheese Breadsticks, and 2 Pizzas: Chicken/Mushrooms and the other Pepperoni/Olives! I've also tipped the delivery driver too! Afterwards, I've tried to call the PAPPA JOHNS store 3 times to tell them about the mix up, but all I got was commercial ads and a voicemail! There will be NO Future Orders from this store!????
Atmosphere: 2
Food: 3
Service: 2
Caner
I placed my order at 02.45, but they canceled my order without even explaining. and closing hours were written as 03.20 on the internet.
Atmosphere: 1
Food: 1
Service: 1
Alex Caballero
Terrible service, closing time at 2:20 someone arrives 30 minutes before closing and they don't want to serve terrible service ??
Jorge Carvalho
Great pizza. Staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works Pizza, Salted Caramel Double Chocolate Chip Brownie, Chocolate Chip Cookie
Tee Afoa
I went there yesterday. I was ordering 2 pizzas, 1 Jalepeno bites, 1- 2 liter soda. My total came up to over $120 something dollars. I asked the man is he sure he's charging us correctly. He repeats our order to us and then tells us our order is $88. Something sketchy going on here. Make sure yall get your receipt. I chose to not eat there. I took my hard earned money elsewhere.
very bad food
Atmosphere: 1
Food: 1
Service: 1
This restaurant does NOT honor its listed carryout hours
I placed an online order for carryout at around 2:56AM (got a text message confirmation at 2:57AM). I arrived at the store around 3:17AM (3 minutes within the listed carryout hours) only to find that the store was closed with no one inside. I drove back home after waiting ~15 minutes outside feeling confused, angry, hungry, and without the pizza I already paid for.
I spoke with a guy on the phone the day after who told me that the store actually closes at 3AM, and that they had waited until 3:09AM before closing the store. I asked about the hours mentioned on their website and they had no response. They refused to offer a refund or to remake the pizza.
I have no choice here but to file a credit card dispute. A store has no excuse for not honoring the hours they advertise.
I also filed a complaint through their internal website feedback tool on the spot. It's been 12 hours since and I haven't received any response or even an email confirmation that they received it. Pitiful.
This is the worst pizza shop you should ever try. I usually don't write reviews, but I am writing this because you won't find anything worse than this anywhere in the world.
Atmosphere: 1
Food: 1
Service: 1
I just ordered a pizza and paid DoorDash delivery fees and tips. Completely messed up - the crust wrong, sauce less, missing toppings, missing garlic sauce and missing ranch sauce. Also arrived cold and poorly packed. Pathetic - I won’t order again from this store. Ruined my dinner and paid almost 45 bucks for a medium pizza with incorrect and missing toppings. Get your act together and provide the food the customer paid for
Atmosphere: 1
Food: 1
Service: 1
I ordered through app and when I got there the stores closed and no refund till now. Amazing!!
Atmosphere: 1
Food: 1
Service: 1
They charged extra tips without my consent.
Service: 1
Bad experience EXTREMELY stingy on toppings. No exaggeration
Hawaiian without pineapple
Atmosphere: 1
Food: 1
Service: 1
Only employee restroom lol
Atmosphere: 1
Food: 1
Service: 1
Food really saved this restaurant. Horrible and slow. So dirty and uninviting. The bags they provide are so bad even the cheapest trash bags are better. This store is the literal definition of cutting costs to increase profits. Messy dirty and uncomfortable. Clearly Dominos is the way to go
Atmosphere: 1
Food: 4
Service: 1
They don't deliver less than 5 miles from their location to the VA
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
PAPA JOHNS on El Camino Real Boulevard in Palo Alto FRICKIN messed up on my pizza order upon delivery! I've ordered some Garlic Knots, Honey Chipotle Chicken Wings, and a Combination Pizza! Instead, the delivery guy brought Garlic/Cheese Breadsticks, and 2 Pizzas: Chicken/Mushrooms and the other Pepperoni/Olives! I've also tipped the delivery driver too! Afterwards, I've tried to call the PAPPA JOHNS store 3 times to tell them about the mix up, but all I got was commercial ads and a voicemail! There will be NO Future Orders from this store!????
Atmosphere: 2
Food: 3
Service: 2
I placed my order at 02.45, but they canceled my order without even explaining. and closing hours were written as 03.20 on the internet.
Atmosphere: 1
Food: 1
Service: 1
Terrible service, closing time at 2:20 someone arrives 30 minutes before closing and they don't want to serve terrible service ??
Great pizza. Staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works Pizza, Salted Caramel Double Chocolate Chip Brownie, Chocolate Chip Cookie
I went there yesterday. I was ordering 2 pizzas, 1 Jalepeno bites, 1- 2 liter soda. My total came up to over $120 something dollars. I asked the man is he sure he's charging us correctly. He repeats our order to us and then tells us our order is $88. Something sketchy going on here. Make sure yall get your receipt. I chose to not eat there. I took my hard earned money elsewhere.
Atmosphere: 1
Service: 1
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