One employee was surprisingly rude when I asked about my mobile order, which had been marked as completed 30 minutes earlier. I let her know there was no rush and just asked for a time estimate, but she muttered under her breath that she hadn’t gotten to it. About 10 minutes later, another employee explained that someone had taken my drink by mistake and quickly remade it. I’ve worked in food service for three years and fully understand how busy things can get. All I expect is basic courtesy when asking a question. Most of the staff were great, but this one interaction left a negative impression.
Atmosphere: 2
Food: 3
Service: 1
Shane Tjin
We stopped by the Starbucks at Edgewood Plaza Shopping Center in Palo Alto for a refreshing drink on a casual outing, and we grabbed our order quickly to enjoy outside. As a convenient chain spot in this neighborhood shopping center, it provided a solid caffeine-free pick-me-up with reliable service and a clean environment.
ATMOSPHERE: This local Starbucks has a comfortable, modern vibe think spacious seating for about 30-40 inside with plenty of tables, outlets for laptops, and that familiar coffee shop hum from neighborhood regulars and shoppers. The decor is standard with warm tones and ample natural light, located right off the 101 for easy access, drawing a mix of commuters and locals. Bathrooms were very clean and well-maintained, adding to the overall pleasant stop. It’s bustling yet efficient, perfect for a quick visit or lingering work session in Palo Alto’s Edgewood area.
MENU: Standard Starbucks lineup here, featuring hot and iced coffees, teas, Refreshers, espresso drinks, and seasonal items, plus pastries, sandwiches, salads, and snacks. Bottled drinks and merchandise round it out no frills, but dependable for everyday cravings in a shopping center setting.
FOOD: Mango Dragonfruit Lemonade Refresher We went for the dragonfruit lemonade, a vibrant, tropical refresher blending sweet dragonfruit and tart lemonade with real fruit pieces for a juicy, ice-cold sip that was perfectly refreshing on a warm day. Not too sweet, with that eye-catching pink hue, it hit the spot as a caffeine-free option solid choice for something light and fruity, ranking among our favorite non-coffee picks at Starbucks.
SERVICE: No line when we arrived, and service was quick the baristas were efficient, friendly, and had our drink ready in minutes without any hassle. Mobile ordering would make it even faster for busier times.
TIPS: Use the Starbucks app for mobile orders to breeze through, especially during peak shopping hours. It’s drive-thru free, so park in the shopping center lot (plenty of spots) and walk in. Prices are typical chain rates, but rewards help for regulars. Combine with nearby shops for a full errand run, and note the convenient freeway access for quick stops.
OVERALL: Was it worth the stop? Absolutely. This Starbucks at Edgewood Plaza delivers reliable drinks like the dragonfruit lemonade in a clean, quick-service spot that’s ideal for Palo Alto shoppers. We’ll pop in again next time we’re in the area.
Atmosphere: 4
Food: 4
Service: 5
Thu Bui
I can’t speak for coffee drinkers but as a matcha person, this location makes the BEST matcha latte. I saw them BLENDED my drink instead of giving several weak shakes! Absolutely smooth and dissolved latte. Afraid I will come back so many times!
Atmosphere: 4
Food: 5
Service: 5
N H
Very bad service, nor friendly at all
Atmosphere: 1
Food: 3
Service: 1
David Zink-Brody
Horrible service today, fault of Corporate. Newby at counter totally unfamiliar with today's deals and rollout of new offerings. Multi million new COO (?) not doing her job. What was today's deal ? Free new foam espresso. 1. Coupon did not work. 2. Manager finally figured out foam add-on was complimentary , grande espresso was still 4.95. I spend Thousands every year. Zero good will. 12 minutes into this 'transaction ' I and SBX left empty-handed. Good job, SBX. Post note. ... Best barrista, Nicki, and I have predicted this rollout, she has been offering me vanilla foam for weeks, which I gladly paid for.
Atmosphere: 5
Food: 4
Service: 1
Kiora Snell
super yummy
Atmosphere: 5
Food: 5
Service: 4
S. Mahoni
Francisco is my favorite Barista! Presenting dedication to my drinks and an absolute riot at coffee humor. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Jay Contreras
I used to go to this location for 2 years and move away. I returned to this location after 1.5 years later, and the staff has completely changed. The new staff are very young adults who spend more time chattering about party, instead of completing orders. My wait time is usually 2 minutes tops. I spent 10 minutes getting my brew coffee, and I even asked to refill the half/half at self-serve station. I won't be returning to this location. The Starbucks next to Cardenas is much welcoming.
Atmosphere: 1
Food: 3
Service: 1
Anil Panguluri
Pretty average Starbucks. That is to say, the coffee is great, but the baristas are overworked, and now they are forced to write banal trivialities on the cups - apparently to make it less banal.
The morning rush is a zoo with people picking up mobile orders and cramped space for them to wait. Some times the entire order isn’t delivered in one shot.
Great place to catch up with your network though. Especially in summer it’s nice to sit outside to have a coffee and go about your day.
Bad latte I have ever have. I ordered oat milk but they made with whole milk.
Jorge Carvalho
The staff here are great. Great attitude and great service.
Atmosphere: 5
Food: 5
Service: 5
James Luppi
Great staff, clean store, clean bathroom. Just got a cup of coffee
claire chan
this starbucks makes the drinks much better than the Starbuck by target, nice workers and cute places to sit!
Atmosphere: 5
Food: 5
Service: 3
Nokk Lee
Ordered a smoked bacon cheddar and egg sandwich but got a weird bacon egg and potato burrito instead. It was also really dry. Check your food when picking up.
One employee was surprisingly rude when I
asked about my mobile order, which had been marked as completed 30 minutes earlier. I let her know there was no rush and just asked for a time estimate, but she muttered under her breath that she hadn’t gotten to it.
About 10 minutes later, another employee explained that someone had taken my drink by mistake and quickly remade it. I’ve worked in food service for three years and fully understand how busy things can get. All I expect is basic courtesy when asking a question. Most of the staff were great, but this one interaction left a negative impression.
Atmosphere: 2
Food: 3
Service: 1
We stopped by the Starbucks at Edgewood Plaza Shopping Center in Palo Alto for a refreshing drink on a casual outing, and we grabbed our order quickly to enjoy outside. As a convenient chain spot in this neighborhood shopping center, it provided a solid caffeine-free pick-me-up with reliable service and a clean environment.
ATMOSPHERE: This local Starbucks has a comfortable, modern vibe think spacious seating for about 30-40 inside with plenty of tables, outlets for laptops, and that familiar coffee shop hum from neighborhood regulars and shoppers. The decor is standard with warm tones and ample natural light, located right off the 101 for easy access, drawing a mix of commuters and locals. Bathrooms were very clean and well-maintained, adding to the overall pleasant stop. It’s bustling yet efficient, perfect for a quick visit or lingering work session in Palo Alto’s Edgewood area.
MENU: Standard Starbucks lineup here, featuring hot and iced coffees, teas, Refreshers, espresso drinks, and seasonal items, plus pastries, sandwiches, salads, and snacks. Bottled drinks and merchandise round it out no frills, but dependable for everyday cravings in a shopping center setting.
FOOD: Mango Dragonfruit Lemonade Refresher We went for the dragonfruit lemonade, a vibrant, tropical refresher blending sweet dragonfruit and tart lemonade with real fruit pieces for a juicy, ice-cold sip that was perfectly refreshing on a warm day. Not too sweet, with that eye-catching pink hue, it hit the spot as a caffeine-free option solid choice for something light and fruity, ranking among our favorite non-coffee picks at Starbucks.
SERVICE: No line when we arrived, and service was quick the baristas were efficient, friendly, and had our drink ready in minutes without any hassle. Mobile ordering would make it even faster for busier times.
TIPS: Use the Starbucks app for mobile orders to breeze through, especially during peak shopping hours. It’s drive-thru free, so park in the shopping center lot (plenty of spots) and walk in. Prices are typical chain rates, but rewards help for regulars. Combine with nearby shops for a full errand run, and note the convenient freeway access for quick stops.
OVERALL: Was it worth the stop? Absolutely. This Starbucks at Edgewood Plaza delivers reliable drinks like the dragonfruit lemonade in a clean, quick-service spot that’s ideal for Palo Alto shoppers. We’ll pop in again next time we’re in the area.
Atmosphere: 4
Food: 4
Service: 5
I can’t speak for coffee drinkers but as a matcha person, this location makes the BEST matcha latte. I saw them BLENDED my drink instead of giving several weak shakes! Absolutely smooth and dissolved latte. Afraid I will come back so many times!
Atmosphere: 4
Food: 5
Service: 5
Very bad service, nor friendly at all
Atmosphere: 1
Food: 3
Service: 1
Horrible service today, fault of Corporate. Newby at counter totally unfamiliar with today's deals and rollout of new offerings. Multi million new COO (?) not doing her job. What was today's deal ? Free new foam espresso. 1. Coupon did not work. 2. Manager finally figured out foam add-on was complimentary , grande espresso was still 4.95. I spend Thousands every year. Zero good will. 12 minutes into this 'transaction ' I and SBX left empty-handed. Good job, SBX.
Post note. ... Best barrista, Nicki, and I have predicted this rollout, she has been offering me vanilla foam for weeks, which I gladly paid for.
Atmosphere: 5
Food: 4
Service: 1
super yummy
Atmosphere: 5
Food: 5
Service: 4
Francisco is my favorite Barista! Presenting dedication to my drinks and an absolute riot at coffee humor. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I used to go to this location for 2 years and move away. I returned to this location after 1.5 years later, and the staff has completely changed. The new staff are very young adults who spend more time chattering about party, instead of completing orders. My wait time is usually 2 minutes tops. I spent 10 minutes getting my brew coffee, and I even asked to refill the half/half at self-serve station. I won't be returning to this location. The Starbucks next to Cardenas is much welcoming.
Atmosphere: 1
Food: 3
Service: 1
Pretty average Starbucks. That is to say, the coffee is great, but the baristas are overworked, and now they are forced to write banal trivialities on the cups - apparently to make it less banal.
The morning rush is a zoo with people picking up mobile orders and cramped space for them to wait. Some times the entire order isn’t delivered in one shot.
Great place to catch up with your network though. Especially in summer it’s nice to sit outside to have a coffee and go about your day.
Parking can be very tight!
Atmosphere: 2
Food: 4
Service: 3
Xcellent coffee, very friendly employees 👌 😋 😊
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bad latte I have ever have. I ordered oat milk but they made with whole milk.
The staff here are great.
Great attitude and great service.
Atmosphere: 5
Food: 5
Service: 5
Great staff, clean store, clean bathroom.
Just got a cup of coffee
this starbucks makes the drinks much better than the Starbuck by target, nice workers and cute places to sit!
Atmosphere: 5
Food: 5
Service: 3
Ordered a smoked bacon cheddar and egg sandwich but got a weird bacon egg and potato burrito instead. It was also really dry. Check your food when picking up.
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