Subway
2717 Middlefield Rd, Palo Alto
(650) 330-0402
Recent Reviews
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Open late and bigger sandwiches than in San Francisco for same price and they take coupons
Atmosphere: 4
Food: 5
Service: 5
Food quality is bad, But all the service is
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Auntie Anne's Footlong Pretzel, Vitamin Water xxx, Doritos Nacho Cheese, Subway Club
I got wrong order. I do not recommend it!!!
Atmosphere: 1
Food: 1
Service: 1
Rude attitude towards minority, special needs families.
Atmosphere: 2
Service: 1
Wasted 15min waiting. Sign on door and google shows opens at 8am.
Service: 1
Staff was really nice. Food was great. I got #8 The Great Garlic. Strongly recommend. Won't disappoint.
Atmosphere: 3
Food: 5
Service: 5
The sandwiches were great and had freshly sliced ham, cheese, lettuce, and tomatos. It was fantastic to eat outside at the chairs and it was clean. The service was fast and quick!
Atmosphere: 5
Food: 5
Service: 5
I ordered five items from this Subway location via DoorDash an hour ago, but only one sandwich arrived. Can you believe it? When I called Subway to explain my order, they cut me off and insisted that it was DoorDash's responsibility. Then, the DoorDash delivery person who showed up at my doorstep said it was Subway's problem or miscommunication. It's all so confusing! And that's not all, you all! This location won't participate in any deals that Subway offers, which is unacceptable. Plus, they've changed their staff, who have abysmal customer service skills. I've been a loyal customer for a long time, but I've just about had it with them. I'd much rather pay the same amount for good food and quality service. Not to mention, the menu prices are just too darn high, and to top it all off, the bathroom doesn't even have soap! It's just one thing after another with this place. And, to think they refuse to participate in promotions? That's just plain ridiculous.
The food and location are great, but the service (from a woman named Lanca or Blanca), was mystifyingly combative. I told her before we started that I wanted an extra meat with the BMT, and she offered me two options, a deluxe or a double meat. I told her deluxe was enough and she said that would be $1.50 extra for each of two sandwiches. When she started making the sandwiches, I asked to replace the spicy salami with turkey, because that was the extra meat I wanted. She told me I had ordered wrong and flat out refused to do it. I asked her how much the turkey would be and she said it would be $3. I had paid $3 extra already so I said okay, then just add the turkey on one of these, $3 is $3. She refused. We got in a heated argument (I can't believe I got in a heated argument over a sandwich filling) and it made me so mad! Eventually after consulting with the other server and rolling her eyes at me she begrudgingly made my sandwich with turkey. She started to make the sandwich in a desultory, sulky way, doing it as lazily and messily as possible to show her disapproval, and kept lecturing me that I had "ordered it wrong." Ridiculous experience. Beware of Lanca!
Kid-friendliness: I wanted to replace the spicy salami with turkey because my kids don't like spicy food- guess that's too much for the subway rules
Today, a rainy Saturday, I just wanted to eat, and the lady started arguing that I had told her Bacon and I don't eat bacon, but she insisted, the truth is that Arrogance ruined my lunch I paid to get angry
Restaurantji Recommends
A typical subway sandwich except the service is a bit slower than normal subway sandwich place.
Could not get mobile order in timely fashion and poor attitude of employees.
Atmosphere: 2
Food: 4
Service: 2
Awesome customer service. Fresh ingredients. We come here very often and will keep being loyal customers.
Never more than two in line.Awesome
A typical subway sandwich except the service is a bit slower than normal subway sandwich place.
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