Subway
3962 Middlefield Rd, Palo Alto
(650) 251-9646
Recent Reviews
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4:17Pm, 1/25/25, woman at the counter pulled her phone out and handled it with gloves on and touched the screen and then prepared to touch my food. Continuously kept doing so in between stages of sandwich prep. This location also doesn't do the meal deal of the day.
Staff is unfriendly. My footlong sandwich wasn't cut and fell apart; it was like eating a salad. Grilled chicken tasted old.
Atmosphere: 1
Food: 1
Service: 1
Rude. The salesman has a very inappropriate behavior. I believe he should train himself on customer service and work ethics.
Atmosphere: 1
Food: 1
Service: 1
Best subway sandwich I’ve had in awhile, they made it perfect.
Rude. Don’t accept coupons. Skimpy on tuna. Nowhere to sit. And when my son went alone he gave him 20 and left the change, they didn’t say anything and when he went back to get a refill they wouldn’t allow him. Too many bad experiences to return. Go to Subway in Midtown much better.
Service: 1
The lady working at the counter is very rude and doesn't know how to work with customers. She was hiding in the kitchen for 10 mins and without any apology she started the order and kept saying there is no cup for water or there is dessert for churo and kept laughing at her own English. Such employees who doesn't know how to treat people shouldn't work here.
Atmosphere: 1
Food: 1
Service: 1
The restroom is always closed
This is one of the worst experiences. They lady was very rude not only to me but to another customer who was there prior and left because she was rude . We orders 2 sandwiches and each one of the new footlong items . Churro was not seasoned at all very nasty the pretzel was very hard the only thing good was the cookie . Don’t think I will ever come back to this location or subway in general . You would never be treated this way at TOGOS .
Atmosphere: 1
Food: 1
Service: 1
The restroom is always closed
Very rude sales personnel. We order 3 sandwiches, even give tips even if she's rude. She accepts other customers in between our orders. She doesn't explain well what to do about ordering. I thought the lady salesperson just had a normal rude voice , but when the other made the customer come in, she was very nice, talked nicely, and had him accommodate his order in between our 3 sandwiches order. She was even rude to the talking to the little girl ordering with us. We visit the place Nov 8 2023 5:38pm .
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Basic place, I've encountered mostly decent service and fine sandwiches. Good for a fast grub.
Atmosphere: 2
Food: 4
Service: 3
I went in today for a sandwich and the guy at the front counter made a scene over olives. I asked the girl making my sandwich for a little more olives and he had a meltdown. It’s just olives. He leaned over, got in my face and started flailing a paper with suggested portion sizes. This guy is a loose cannon, he needs to learn how to behave in a professional and public setting. I suggest seeing a psychologist or seeking therapy.
Atmosphere: 1
Food: 1
Service: 1
To my wife and me
we love this place
Very clean people
very attentive
Very friendly
Fast service, and
very delicious sandwich
Very fresh vegetables,
It's our favorite place,
for this type of sandwich
They don’t accept coupons or use of the app, but the employees can bring their kids to work and let them play at one of the very limited amount of tables inside.
Atmosphere: 1
Service: 1
They don’t accept coupons or use of the app, but the employees can bring their kids to work and let them play at one of the very limited amount of tables inside.
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