The Cheesecake Factory
375 University Avenue, Palo Alto
(650) 473-9622
Recent Reviews
Food was good. While service is usually good, this time we went through 3 different shifts of staff (each covering for someone during break) during our stay which was about an hour. We had to repeat our small asks such as bread. We ordered mojitos - 2 with no ice and one with ice. Without ice came in smaller glasses and no mint. The drink with the ice was properly made. The drinks took a long time to come as well. They were obviously short staffed that day.
I am a big fan of the Cheesecake Factory, in this store they deliver the same food quality than in most and mid range prices. If you have never tried it, make yourself a favour and order the white chocolate and raspberry cheesecake, it's life changing. The service is friendly but very slow. There is always a wait and once you get a table you have to beg for attention, specially for dinner. I had (in more than one occasion) to go straight to the check out the pay so that I...
The waiting staff is usually very nice and efficient. Last time I was there however, I was told after a 20 minute wait for our food that they are out of veggie burgers. Everyone else had been served their food by now. So I picked a different item and they got it to me within 10 minutes. Nothing beyond an apology. No compensation in any way. The staff was still nice and efficient but this kind of info should not be relayed 20 mins later after everyone else in the party has been...
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