Going to miss them, have to drive to Mountain View now
Ana Miranda
Food was bad. had a strange after taste. service took way too long to get our food. it wasn't even busy. restrooms were disgusting, wet and dirty. Never coming here again. I wouldn't event give a star.
Marilyn Barton
Horrible service here.Had to wait in line for a good 10 minutes to place our order. When we sat down, half of my party's silverware was dirty. One of the glasses of water had some sort of sauce smeared on the outside of it.There were no condiments brought to our table at all. When our order arrived, one plate was missing an item. When we asked for the missing item, some clean silverware, condiments and a new glass of water, the server seemed bothered. She never did bring the water. We asked again a few minutes later, it never came. Finally, I had to get up, go to the counter and ask someone else for water.This is by far the worst experience eating out that I've had in a LONG time, but not the end of the world. HOWEVER, what makes it especially disturbing is that this restaurant automatically adds 20% gratuity to every dine-in order. So basically EVERYTHING was wrong in some way from beginning to end but we were forced to give a tip that, in my opinion, would constitute exceptional service. The food itself was really good, but that was THE ONLY redeeming quality at this place. I would like to say that next time I would just get the food to go and enjoy it in a cleaner environment, but they add 10% gratuity for take out as well. After this experience, I refuse to prepay a tip ever again. Will not be coming back.
Baris Eris
(Edited for accuracy)Just paid $20.21 for 1 hamburger, no drinks, fries. Standard bun, beef, lettuce and tomatoes.%20 gratuity is forced on everyone dining in. Simply too expensive for what I received. The "service" is merely one server dropping off the tray.
Sasha Lopez
We had 2 burgers and 2 cocktails for $70!! That’s ridiculous. The tip was included and for what?? The customer service was terrible. The only thing they did was bring the menu and we had to get up to the register and give them our order. Never coming back to this place!!
Gargi Mitra Keeling
The portions have really gone down over the years and they charge you extra for cheese and sauce is now. Be warned.
Ang
We ordered a variety of menu options and everyone loved what they got. I had the Bison is Gouda and it was spectacular!! 10/10 would eat again.P.S. the milkshakes are totally worth it.
Honest Reviews
During our stay at The Counter we experienced extreme rudeness and extreme discomfort as the heaters failed to work. The manager at this establishment decided to take herself into our personal life and made a rude comment on a friend.
Steven Austin
Worth every penny
sean boyd
Favorite burger place! Can never go wrong coming here. I like the idea of the bar as well.
Off-the-rack and bespoke burgers of very high quality, with our without buns, cocktails, beers, but at steep prices. We paid for 1 bunless custom burger with premium meat and a couple of premium extras, fries, one cocktail, and 1 package deal (burger, fries, soda) $67, and that with a BOGO 50% off! Service charge included. 4 *s for the food, -1* for the price
C L
Poor service and very mediocre food - $55 for a cheeseburger, grilled cheese, shake and tots - not sustainable when there are many better options. Used to love it, but last 3 times have been dismal and overpriced
Ana Trindade Ribeiro
Really good burgers and fries, and I love that you can customize the burger. Particularly happy about their delivery, I got burgers from other places before that came all soggy, but theirs came just like at the restaurant!
Going to miss them, have to drive to Mountain View now
Food was bad. had a strange after taste. service took way too long to get our food. it wasn't even busy. restrooms were disgusting, wet and dirty. Never coming here again. I wouldn't event give a star.
Horrible service here.Had to wait in line for a good 10 minutes to place our order. When we sat down, half of my party's silverware was dirty. One of the glasses of water had some sort of sauce smeared on the outside of it.There were no condiments brought to our table at all. When our order arrived, one plate was missing an item. When we asked for the missing item, some clean silverware, condiments and a new glass of water, the server seemed bothered. She never did bring the water. We asked again a few minutes later, it never came. Finally, I had to get up, go to the counter and ask someone else for water.This is by far the worst experience eating out that I've had in a LONG time, but not the end of the world. HOWEVER, what makes it especially disturbing is that this restaurant automatically adds 20% gratuity to every dine-in order. So basically EVERYTHING was wrong in some way from beginning to end but we were forced to give a tip that, in my opinion, would constitute exceptional service. The food itself was really good, but that was THE ONLY redeeming quality at this place. I would like to say that next time I would just get the food to go and enjoy it in a cleaner environment, but they add 10% gratuity for take out as well. After this experience, I refuse to prepay a tip ever again. Will not be coming back.
(Edited for accuracy)Just paid $20.21 for 1 hamburger, no drinks, fries. Standard bun, beef, lettuce and tomatoes.%20 gratuity is forced on everyone dining in. Simply too expensive for what I received. The "service" is merely one server dropping off the tray.
We had 2 burgers and 2 cocktails for $70!! That’s ridiculous. The tip was included and for what?? The customer service was terrible. The only thing they did was bring the menu and we had to get up to the register and give them our order. Never coming back to this place!!
The portions have really gone down over the years and they charge you extra for cheese and sauce is now. Be warned.
We ordered a variety of menu options and everyone loved what they got. I had the Bison is Gouda and it was spectacular!! 10/10 would eat again.P.S. the milkshakes are totally worth it.
During our stay at The Counter we experienced extreme rudeness and extreme discomfort as the heaters failed to work. The manager at this establishment decided to take herself into our personal life and made a rude comment on a friend.
Worth every penny
Favorite burger place! Can never go wrong coming here. I like the idea of the bar as well.
Restaurantji Recommends
Off-the-rack and bespoke burgers of very high quality, with our without buns, cocktails, beers, but at steep prices. We paid for 1 bunless custom burger with premium meat and a couple of premium extras, fries, one cocktail, and 1 package deal (burger, fries, soda) $67, and that with a BOGO 50% off! Service charge included. 4 *s for the food, -1* for the price
Poor service and very mediocre food - $55 for a cheeseburger, grilled cheese, shake and tots - not sustainable when there are many better options. Used to love it, but last 3 times have been dismal and overpriced
Really good burgers and fries, and I love that you can customize the burger. Particularly happy about their delivery, I got burgers from other places before that came all soggy, but theirs came just like at the restaurant!
Always worth it. Burgers: good. Strawberry milk shake: good. Service: good.
Great outdoor dining while the pandemic is still going on.
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