Terrible place, the Sprite is just water, again!! I thought the first time was a mistake, but it happened again, and that's even though the staff pour the drinks themselves. Don't go here, the food is poorly prepared.
Atmosphere: 1
Food: 1
Service: 1
Sandra Brewer-Kite
Went the wrong way in but was able to order XL Carl I believe it was called. It was delicious and the onion rings are fire. Never went inside but drive thru customer service was a delightful pleasure.
Food: 5
Service: 5
Maria Vazquez
Rudeness cashiers and Employees talked to much about personal issues and laugh about something
Atmosphere: 1
Food: 2
Service: 1
Humberto Diaz
I like the famous star double a so good, soft, fresh, very juicy
Atmosphere: 5
Food: 5
Service: 5
Mary Dela
Worst service ever! The drive-through lady preferred talking on the phone instead of doing her job. She somehow decided to put five burgers on my order with completely different sauce, and then—still on the phone—said, “I can’t give you a refund today.”
P.S. Still waiting on my refund—and she’s probably still on the phone. ☹️
Food: 1
Service: 1
samuel duenas
Way to expensive
Angela White
Santiago was a pleasure. Amazing customer service for a fast food joint. Definitely goes above and beyond. Makes me happy to come here.
Service: 5
Claire Lee
I went through the drive-thru around 3:30 a.m. during my night shift, but the female employee who took my order was extremely rude and unprofessional. I ordered a Guacamole Burger with “no bacon”. She even repeated my order back to me, as employees usually do to make sure they got it right — so she clearly understood what I wanted. But when I checked my food in my office, she had given me a burger “with bacon and without guacamole” — the exact opposite of what I ordered. And she still charged me $19 for the combo. Her attitude made the experience even worse. She acted like she couldn’t understand my English, and her tone felt openly hostile. I honestly felt disrespected and even wondered if her behavior was racially motivated. It’s absurd — I asked for a Guacamole Burger without bacon, and she handed me a burger with bacon and no guacamole. That’s not a simple mistake; it felt childish and deliberate. This was truly one of the worst customer service experiences I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
Suzette Rodriguez
This store has alot of homeless no manager not friendly the girl Esmeralda bad customer service
Atmosphere: 1
Food: 1
Service: 1
Kenia Monge
The cashier Roberto was awesome. On a busy Saturday with 2 managers in the back he was handling both front and drive thru. His customer service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Western Bacon Cheeseburger
Rosa Perez was super lovely the best customer service from her.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Eliceth Mariela Pena
Rosa Perez is so sweet and helpful 🩷 She is always doing great service with all of us.
Atmosphere: 5
Food: 5
Service: 5
Sergio Castillo
Good 👍
Atmosphere: 5
Food: 5
Service: 4
Juan Santiago
Horrible service. Didn't get the order right. I ordered a double famous star, it had only the meat cheese, and lettuce. No pickles, onions, and no tomatoes. I will never eat there again. Could not return it because I went through the drive-through.
Terrible place, the Sprite is just water, again!! I thought the first time was a mistake, but it happened again, and that's even though the staff pour the drinks themselves. Don't go here, the food is poorly prepared.
Atmosphere: 1
Food: 1
Service: 1
Went the wrong way in but was able to order XL Carl I believe it was called. It was delicious and the onion rings are fire. Never went inside but drive thru customer service was a delightful pleasure.
Food: 5
Service: 5
Rudeness cashiers and Employees talked to much about personal issues and laugh about something
Atmosphere: 1
Food: 2
Service: 1
I like the famous star double a so good, soft, fresh, very juicy
Atmosphere: 5
Food: 5
Service: 5
Worst service ever!
The drive-through lady preferred talking on the phone instead of doing her job.
She somehow decided to put five burgers on my order with completely different sauce, and then—still on the phone—said, “I can’t give you a refund today.”
P.S. Still waiting on my refund—and she’s probably still on the phone. ☹️
Food: 1
Service: 1
Way to expensive
Santiago was a pleasure. Amazing customer service for a fast food joint. Definitely goes above and beyond. Makes me happy to come here.
Service: 5
I went through the drive-thru around 3:30 a.m. during my night shift, but the female employee who took my order was extremely rude and unprofessional.
I ordered a Guacamole Burger with “no bacon”. She even repeated my order back to me, as employees usually do to make sure they got it right — so she clearly understood what I wanted. But when I checked my food in my office, she had given me a burger “with bacon and without guacamole” — the exact opposite of what I ordered. And she still charged me $19 for the combo.
Her attitude made the experience even worse. She acted like she couldn’t understand my English, and her tone felt openly hostile. I honestly felt disrespected and even wondered if her behavior was racially motivated.
It’s absurd — I asked for a Guacamole Burger without bacon, and she handed me a burger with bacon and no guacamole. That’s not a simple mistake; it felt childish and deliberate.
This was truly one of the worst customer service experiences I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
This store has alot of homeless no manager not friendly the girl Esmeralda bad customer service
Atmosphere: 1
Food: 1
Service: 1
The cashier Roberto was awesome. On a busy Saturday with 2 managers in the back he was handling both front and drive thru. His customer service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Western Bacon Cheeseburger
Restaurantji Recommends
Rosa Perez was super lovely the best customer service from her.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Rosa Perez is so sweet and helpful 🩷 She is always doing great service with all of us.
Atmosphere: 5
Food: 5
Service: 5
Good 👍
Atmosphere: 5
Food: 5
Service: 4
Horrible service. Didn't get the order right. I ordered a double famous star, it had only the meat cheese, and lettuce. No pickles, onions, and no tomatoes. I will never eat there again. Could not return it because I went through the drive-through.
Atmosphere: 2
Food: 1
Service: 2
Suzette was great!!!! Amazing customer service 🔥🔥
Atmosphere: 5
Food: 5
Service: 5
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