This place always serves stale chips. Always left in the open. Never again am I ordering nachos.
Atmosphere: 2
Food: 1
Service: 3
Juan Mendoza
I was so disappointed coming here. I chose pollo loco as my lunch spot and they took almost my whole break just to get my food. They take long to answer in the speaker, than longer giving out the food. Seems like a bunch of kids are running the store.
Atmosphere: 1
Food: 1
Service: 1
Miriam vazquez
Horrible food, they added leftover pieces of chicken with skin to my tostada. Like 10 beans lettuce and avocado, that was all. I had similar experiences before and stopped coming for a year but this is it. I will never come back. I almost throw up when I saw the pieces of chicken. Do not waste your $ at this place.
Atmosphere: 1
Food: 1
Service: 2
An La
Owen was very helpful. Good food.
Vegetarian options: Can request vegetarian options
Amazing customer service from associates especially Miguel L. Great portion size! Always welcoming and greet you with a smile ! Recommend 10/10
Atmosphere: 5
Food: 5
Service: 5
Brenda Look
the experience was so gravitating! The chicken was nice and well cooked, and the customer service was good. The cashiers did a good job and the atmosphere was so surreal!
Atmosphere: 5
Food: 5
Service: 5
太阳.C
I went to buy food, they didn't give me cutlery or my soda, their service was very bad and on top of that, the bathroom was a total disaster.
Grey Romero
I want to say thanks, because I enjoyed my food went I go to this store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tostada
Jesus Pineda (Chuy)
Cool food, not so friendly ppl when asking for reciet number being called on. These folks don't want to be bothered leave your phones at home I guess."I LIKE GOOD FRIENDLY CUSTOMER SERVICES"and I quote?
Parking: "She said to take a spinna'aroundablock ."?
Kid-friendliness: I'll be a dad to maybe two of them.
This is the dirtiest Pollo Loco i had ever been in, the soda machines are always broken the public restrooms always have piss juice all over the floor with toilet paper on the ground and strong nasty smells. The floors of the restaurant always has drinks liquids on floors tables do not get clean for the next customer to eat
I always eat dinner here around 7:00 p.m. and they NEVER have crunchy tacos, they always say that they ran out, this is ridiculous when they still have hours to go before closing time!
Atmosphere: 4
Food: 2
Service: 3
lily rivas
Oh my god the bathroom had poop everywhere. The cilantro sauce was water. Bad attention Bad food The chips were all split and debonded
Atmosphere: 1
Food: 1
Service: 1
Manuel Flores
The bathroom is always disgusting... Today the cilantro sauce was with water.
Atmosphere: 4
Food: 3
Service: 3
denkorea
This is the worst pollo loco so far. No public restroom, no hand sanitizers, pretty dirty inside, the service is slow. I have been waiting for my stuffer quesadilla for like 15 mins And I was observing their work - my food was idling on the shelf while being prepared already for like 10 mins. So unorganized. No surprise my food was barely warm. The food itself is super salty and spicy. I cant stand spicy food but for some reason they dont mention that assuming only certain group of people visiting this restaurant. Not worth the time and money ?
Atmosphere: 1
Food: 3
Service: 1
Brandon Figueroa
Put in two creamy cilantro sauces in the kiosk when I got my order I only received one when up front to ask for one that I have already asked for on the kiosk employee tells me it's already in my salad makes me purchase another one ?
This place always serves stale chips. Always left in the open.
Never again am I ordering nachos.
Atmosphere: 2
Food: 1
Service: 3
I was so disappointed coming here. I chose pollo loco as my lunch spot and they took almost my whole break just to get my food. They take long to answer in the speaker, than longer giving out the food. Seems like a bunch of kids are running the store.
Atmosphere: 1
Food: 1
Service: 1
Horrible food, they added leftover pieces of chicken with skin to my tostada. Like 10 beans lettuce and avocado, that was all. I had similar experiences before and stopped coming for a year but this is it. I will never come back. I almost throw up when I saw the pieces of chicken. Do not waste your $ at this place.
Atmosphere: 1
Food: 1
Service: 2
Owen was very helpful. Good food.
Vegetarian options: Can request vegetarian options
Dietary restrictions: Customizable menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Guacamole Large, Half Chicken Meal
Amazing customer service from associates especially Miguel L. Great portion size! Always welcoming and greet you with a smile ! Recommend 10/10
Atmosphere: 5
Food: 5
Service: 5
the experience was so gravitating! The chicken was nice and well cooked, and the customer service was good. The cashiers did a good job and the atmosphere was so surreal!
Atmosphere: 5
Food: 5
Service: 5
I went to buy food, they didn't give me cutlery or my soda, their service was very bad and on top of that, the bathroom was a total disaster.
I want to say thanks, because I enjoyed my food went I go to this store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tostada
Cool food, not so friendly ppl when asking for reciet number being called on. These folks don't want to be bothered leave your phones at home I guess."I LIKE GOOD FRIENDLY CUSTOMER SERVICES"and I quote?
Parking: "She said to take a spinna'aroundablock ."?
Kid-friendliness: I'll be a dad to maybe two of them.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Chicken Tostada, Half Chicken Meal
This is the dirtiest Pollo Loco i had ever been in, the soda machines are always broken the public restrooms always have piss juice all over the floor with toilet paper on the ground and strong nasty smells. The floors of the restaurant always has drinks liquids on floors tables do not get clean for the next customer to eat
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I always eat dinner here around 7:00 p.m. and they NEVER have crunchy tacos, they always say that they ran out, this is ridiculous when they still have hours to go before closing time!
Atmosphere: 4
Food: 2
Service: 3
Oh my god the bathroom had poop everywhere.
The cilantro sauce was water.
Bad attention
Bad food
The chips were all split and debonded
Atmosphere: 1
Food: 1
Service: 1
The bathroom is always disgusting... Today the cilantro sauce was with water.
Atmosphere: 4
Food: 3
Service: 3
This is the worst pollo loco so far. No public restroom, no hand sanitizers, pretty dirty inside, the service is slow. I have been waiting for my stuffer quesadilla for like 15 mins
And I was observing their work - my food was idling on the shelf while being prepared already for like 10 mins. So unorganized. No surprise my food was barely warm. The food itself is super salty and spicy. I cant stand spicy food but for some reason they dont mention that assuming only certain group of people visiting this restaurant. Not worth the time and money ?
Atmosphere: 1
Food: 3
Service: 1
Put in two creamy cilantro sauces in the kiosk when I got my order I only received one when up front to ask for one that I have already asked for on the kiosk employee tells me it's already in my salad makes me purchase another one ?
Atmosphere: 1
Food: 1
Service: 1
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