I went to the drive thru ordered food had to go in there cus all my food wasn't there walking in to the management fighting with employees so unprofessional I had to literally yell out excuse me i need help to the point where the girl enpoyee was bing super desperctfull with her boss and everyone around Panorama City California Pollo loco need new staff sorry but not sorry
Food: 2
Service: 1
Samantha
Hit or Miss at this Location. I Love the food here but this location is mediocre. Probably has to do due with the physical location, homeless & drama are a constant issue. Staff needs to be more motivated
Atmosphere: 2
Food: 4
Service: 2
Letty Hill
Very good
Atmosphere: 5
Food: 5
Service: 5
Albert C
I ordered double chicken bowl and i got half a scoop of chicken and it was so expensive. Than when i asked for the refund some little fruity mexican started accusing me of eating it. Dont ever come here i always have problems here. The manager was nice though.
Atmosphere: 1
Food: 1
Service: 1
Peter Xaymountry
My wife and I came here to grab dinner since we were nearby. We got the chicken meal, I got rice and Mac and cheese for my order. My wife got Mac and cheese and beans for her side. I asked if they had pico de gallo and the lady working the drive thru said yes. I asked for extra and my wife asked for tomatoes sauce. I asked for flour tortillas and my wife asked for corn. They only give us corn tortillas. The chicken didn't have that much meat on them. The Mac and cheese was delicious along with the rice. The drive thru is very narrow.
Atmosphere: 2
Food: 3
Service: 4
Angel Arias
Went on the drive trhu place an order for 8 pieces combo legs n thighs got on my application $10.00 OFF when you spent $30.00 everything was ok when I got home ready to eat was missing 2 pieces only got 6, bad communication with the attendant on the windows please pay more attention an check the pieces on the order.
Atmosphere: 2
Food: 3
Service: 1
Oscar Garcia
They Straight rob you here. 1 they constantly forget to add your complete order to the take out bag and once you're home you realize things are missing. But if you don't go back that same instant they won't help you tomorrow on refunding. Do not come here
Atmosphere: 1
Food: 1
Service: 1
Fatima
Wish I could give this place 0 stars the employees were rude n mean to my disabled grandma said she couldn’t use the bathroom even tho an employee went in right after . Shame on this place!!
Atmosphere: 1
Food: 1
Service: 1
Desiree Munoz H
Had a great experience today. Thanks to Ruben who seems like he was on top of everything. Making sure our orders came out correctly. My husband and I really appreciated it ! Thank you again Ruben !
Atmosphere: 5
Food: 5
Service: 5
Juan Ortega
This employees everytime l go they always missing something always. But that's is not the point went l telling them l go report you guys they laugh 😂 means they don't care l pay for extra tortillas and just what..?yes they missing my tortillas. Owner l 🤔 you need to change ones of you employees thank you
Food was good but customer service bad dinning room are dirty
Atmosphere: 1
Food: 1
Service: 1
Joan Singleton
Great take out (drive through) easy family meal. Freshly grilled. Frensh guacamole & chips plus salsas
Food: 5
Service: 5
Ricardo
I got charged 24 dollars and they forgot my burrito, I want a refund, she was handing me the bag and charging me and no burrito inside, hilarious, at least I got the mashed potatoes and small side salad...
Atmosphere: 2
Food: 2
Service: 2
Alberto Castillo
I visited this restaurant hoping for a good meal, but unfortunately, my experience was far from satisfactory. The service was unfriendly, and I had difficulty getting help to place my order. The overall atmosphere was lacking; the place was dirty and unkempt. The floors were sticky, tables were dirty, and there were ripped chairs throughout the dining area. Trash littered the floor, which is unacceptable in any dining establishment, especially one that handles food. Given the state of the dining area, I can only imagine what the kitchen looks like. I highly do not recommend this place. It's a shame, as a clean environment is essential for a good dining experience.
Atmosphere: 1
Food: 3
Service: 1
alejandro cabral
My chicken tasted so burnt I couldn't enjoy it. They forgot my two bags of chips and had to go back and the chips were so stale and covered in old oil. They need to get an old head than knows how to cook the chicken I tasted burnt chicken on every bite. Never going back to this location. I don't usually shit on a restaurant this bad but damn the manager has to get it together and train their employees correctly or at least some damn quality control. Spent $40 on burnt chicken.
I went to the drive thru ordered food had to go in there cus all my food wasn't there walking in to the management fighting with employees so unprofessional I had to literally yell out excuse me i need help to the point where the girl enpoyee was bing super desperctfull with her boss and everyone around Panorama City California Pollo loco need new staff sorry but not sorry
Food: 2
Service: 1
Hit or Miss at this Location. I Love the food here but this location is mediocre. Probably has to do due with the physical location, homeless & drama are a constant issue. Staff needs to be more motivated
Atmosphere: 2
Food: 4
Service: 2
Very good
Atmosphere: 5
Food: 5
Service: 5
I ordered double chicken bowl and i got half a scoop of chicken and it was so expensive. Than when i asked for the refund some little fruity mexican started accusing me of eating it. Dont ever come here i always have problems here. The manager was nice though.
Atmosphere: 1
Food: 1
Service: 1
My wife and I came here to grab dinner since we were nearby. We got the chicken meal, I got rice and Mac and cheese for my order. My wife got Mac and cheese and beans for her side. I asked if they had pico de gallo and the lady working the drive thru said yes. I asked for extra and my wife asked for tomatoes sauce. I asked for flour tortillas and my wife asked for corn. They only give us corn tortillas. The chicken didn't have that much meat on them. The Mac and cheese was delicious along with the rice. The drive thru is very narrow.
Atmosphere: 2
Food: 3
Service: 4
Went on the drive trhu place an order for 8 pieces combo legs n thighs got on my application $10.00 OFF when you spent $30.00 everything was ok when I got home ready to eat was missing 2 pieces only got 6, bad communication with the attendant on the windows please pay more attention an check the pieces on the order.
Atmosphere: 2
Food: 3
Service: 1
They Straight rob you here. 1 they constantly forget to add your complete order to the take out bag and once you're home you realize things are missing. But if you don't go back that same instant they won't help you tomorrow on refunding. Do not come here
Atmosphere: 1
Food: 1
Service: 1
Wish I could give this place 0 stars the employees were rude n mean to my disabled grandma said she couldn’t use the bathroom even tho an employee went in right after . Shame on this place!!
Atmosphere: 1
Food: 1
Service: 1
Had a great experience today. Thanks to Ruben who seems like he was on top of everything. Making sure our orders came out correctly. My husband and I really appreciated it ! Thank you again Ruben !
Atmosphere: 5
Food: 5
Service: 5
This employees everytime l go they always missing something always. But that's is not the point went l telling them l go report you guys they laugh 😂 means they don't care l pay for extra tortillas and just what..?yes they missing my tortillas. Owner l 🤔 you need to change ones of you employees thank you
Restaurantji Recommends
Food was good but customer service bad dinning room are dirty
Atmosphere: 1
Food: 1
Service: 1
Great take out (drive through) easy family meal. Freshly grilled. Frensh guacamole & chips plus salsas
Food: 5
Service: 5
I got charged 24 dollars and they forgot my burrito, I want a refund, she was handing me the bag and charging me and no burrito inside, hilarious, at least I got the mashed potatoes and small side salad...
Atmosphere: 2
Food: 2
Service: 2
I visited this restaurant hoping for a good meal, but unfortunately, my experience was far from satisfactory. The service was unfriendly, and I had difficulty getting help to place my order.
The overall atmosphere was lacking; the place was dirty and unkempt. The floors were sticky, tables were dirty, and there were ripped chairs throughout the dining area. Trash littered the floor, which is unacceptable in any dining establishment, especially one that handles food.
Given the state of the dining area, I can only imagine what the kitchen looks like. I highly do not recommend this place. It's a shame, as a clean environment is essential for a good dining experience.
Atmosphere: 1
Food: 3
Service: 1
My chicken tasted so burnt I couldn't enjoy it. They forgot my two bags of chips and had to go back and the chips were so stale and covered in old oil. They need to get an old head than knows how to cook the chicken I tasted burnt chicken on every bite. Never going back to this location. I don't usually shit on a restaurant this bad but damn the manager has to get it together and train their employees correctly or at least some damn quality control. Spent $40 on burnt chicken.
Food: 1
Service: 1
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