I ordered a 16 pieces family meal and added extra tortillas and the maximum amount of salsa Fresca and green (20). I got home and found out I only had 6 measly salsa containers and no extra tortillas. I called the restaurant repeatedly and nobody answered the phone.
lenny perez
This place used Covid as an excuse to become cheap they use to have a salsa bar I asked for 2 avocado sauces and they were not even filled to the top ! The chicken was cold and no bueno too many employees chit chatting ? DEI hires maybe ?
Jessica Luna
I’m sorry the worst customer service! Employees are too distracted with conversations. They didn’t prepare my to go meal correctly. The containers were wet! They did not supply me with utensils and napkins. How am I supposed to enjoy my meal. If those main items are missing. Plus I understand customers are now supposed to use the kiosks. But give your damn customers attention! There are individuals who need help placing orders!
Tannia Escamilla
Walked in for takeout. The place looks dirty, especially the tables. Once I got home, I noticed the chicken was super dry and like it was old. It did not taste fresh at all. Maybe they don't sell as much . Wouldn't recommend going there.
M Eugenia Diaz
I'm not going back to this Pollo Loco. We ordered two chipotle avocado burritos and had no avocado and very minimal chicken. I was not acknowledged while waiting at the drive thru, and when finally arrived to the window, I was not acknowledged. Instead employees were giggling among themselves. I understand Young ones need the opportunity to have a job but they are lacking people's skills.
Rudy Lomeli
This place always serves stale chips. Always left in the open. Never again am I ordering nachos.
Atmosphere: 2
Food: 1
Service: 3
Juan Mendoza
I was so disappointed coming here. I chose pollo loco as my lunch spot and they took almost my whole break just to get my food. They take long to answer in the speaker, than longer giving out the food. Seems like a bunch of kids are running the store.
Atmosphere: 1
Food: 1
Service: 1
Miriam vazquez
Horrible food, they added leftover pieces of chicken with skin to my tostada. Like 10 beans lettuce and avocado, that was all. I had similar experiences before and stopped coming for a year but this is it. I will never come back. I almost throw up when I saw the pieces of chicken. Do not waste your $ at this place.
Atmosphere: 1
Food: 1
Service: 2
An La
Owen was very helpful. Good food.
Vegetarian options: Can request vegetarian options
the experience was so gravitating! The chicken was nice and well cooked, and the customer service was good. The cashiers did a good job and the atmosphere was so surreal!
Atmosphere: 5
Food: 5
Service: 5
太阳.C
I went to buy food, they didn't give me cutlery or my soda, their service was very bad and on top of that, the bathroom was a total disaster.
Grey Romero
I want to say thanks, because I enjoyed my food went I go to this store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tostada
Jesus Pineda (Chuy)
Cool food, not so friendly ppl when asking for reciet number being called on. These folks don't want to be bothered leave your phones at home I guess."I LIKE GOOD FRIENDLY CUSTOMER SERVICES"and I quote?
Parking: "She said to take a spinna'aroundablock ."?
Kid-friendliness: I'll be a dad to maybe two of them.
This is the dirtiest Pollo Loco i had ever been in, the soda machines are always broken the public restrooms always have piss juice all over the floor with toilet paper on the ground and strong nasty smells. The floors of the restaurant always has drinks liquids on floors tables do not get clean for the next customer to eat
I ordered a 16 pieces family meal and added extra tortillas and the maximum amount of salsa Fresca and green (20). I got home and found out I only had 6 measly salsa containers and no extra tortillas. I called the restaurant repeatedly and nobody answered the phone.
This place used Covid as an excuse to become cheap they use to have a salsa bar I asked for 2 avocado sauces and they were not even filled to the top ! The chicken was cold and no bueno too many employees chit chatting ? DEI hires maybe ?
I’m sorry the worst customer service! Employees are too distracted with conversations. They didn’t prepare my to go meal correctly. The containers were wet! They did not supply me with utensils and napkins. How am I supposed to enjoy my meal. If those main items are missing. Plus I understand customers are now supposed to use the kiosks. But give your damn customers attention! There are individuals who need help placing orders!
Walked in for takeout. The place looks dirty, especially the tables. Once I got home, I noticed the chicken was super dry and like it was old. It did not taste fresh at all. Maybe they don't sell as much . Wouldn't recommend going there.
I'm not going back to this Pollo Loco. We ordered two chipotle avocado burritos and had no avocado and very minimal chicken. I was not acknowledged while waiting at the drive thru, and when finally arrived to the window, I was not acknowledged. Instead employees were giggling among themselves. I understand Young ones need the opportunity to have a job but they are lacking people's skills.
This place always serves stale chips. Always left in the open.
Never again am I ordering nachos.
Atmosphere: 2
Food: 1
Service: 3
I was so disappointed coming here. I chose pollo loco as my lunch spot and they took almost my whole break just to get my food. They take long to answer in the speaker, than longer giving out the food. Seems like a bunch of kids are running the store.
Atmosphere: 1
Food: 1
Service: 1
Horrible food, they added leftover pieces of chicken with skin to my tostada. Like 10 beans lettuce and avocado, that was all. I had similar experiences before and stopped coming for a year but this is it. I will never come back. I almost throw up when I saw the pieces of chicken. Do not waste your $ at this place.
Atmosphere: 1
Food: 1
Service: 2
Owen was very helpful. Good food.
Vegetarian options: Can request vegetarian options
Dietary restrictions: Customizable menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Guacamole Large, Half Chicken Meal
Amazing customer service from associates especially Miguel L. Great portion size! Always welcoming and greet you with a smile ! Recommend 10/10
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
the experience was so gravitating! The chicken was nice and well cooked, and the customer service was good. The cashiers did a good job and the atmosphere was so surreal!
Atmosphere: 5
Food: 5
Service: 5
I went to buy food, they didn't give me cutlery or my soda, their service was very bad and on top of that, the bathroom was a total disaster.
I want to say thanks, because I enjoyed my food went I go to this store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tostada
Cool food, not so friendly ppl when asking for reciet number being called on. These folks don't want to be bothered leave your phones at home I guess."I LIKE GOOD FRIENDLY CUSTOMER SERVICES"and I quote?
Parking: "She said to take a spinna'aroundablock ."?
Kid-friendliness: I'll be a dad to maybe two of them.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Chicken Tostada, Half Chicken Meal
This is the dirtiest Pollo Loco i had ever been in, the soda machines are always broken the public restrooms always have piss juice all over the floor with toilet paper on the ground and strong nasty smells. The floors of the restaurant always has drinks liquids on floors tables do not get clean for the next customer to eat
Atmosphere: 1
Food: 4
Service: 1
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