Very very rude and horrible customer service these people that work here will try to make you feel dumb and on top of that they dont even know how to make the drinks!!!
Atmosphere: 1
Food: 1
Service: 1
Victor Macias
How do you deny a water when a customer has been waiting in line for 15-20 in the drive through? Your reader was broken and thats understandable, I could not get out due to having cars behind me and in front. I did not have money on hand. But all I asked for was water, not a free drink. Think, do not stick to a manual and hide behind protocols.
Service: 1
Sales Girl
Pretty high energy location. Polite, friendly, hospitable, and precise. However, I think they shouldn’t be blasting Latin music back-to-back like it’s their backyard. If you’re serving a diverse community of people (we are not ALL Latin) it may be best to mix up the music to serve your customers better.
Atmosphere: 4
Food: 5
Service: 5
Skinny Me Med
This Starbucks has amazing customer service always clean always gets my order ready once I’m there for my pick up. Angie and Michelle has been nothing but great. It’s so great to go into a Starbucks and they already know your order. 10 out of 10 recommend even their drive-through process is very fast in and out within five minutes
Atmosphere: 5
Food: 5
Service: 5
My Choice Medical Center
This is the best Starbucks ever Always has amazing customer service. Michelle and Angie always go out of their way to make sure that we are receiving the best customer care. 10 out of 10 recommend even their drive-through is super fast as well.
Atmosphere: 5
Food: 5
Service: 5
jason p
Umm ordered shaken espresso and it tasted like watered down coffee :/
Lupe Urquieta
I've done 3 mobile order pick up and my order was ready at the time it told me of being ready. Nice setting friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Елена Оганесян
I drove up to Drive True, no one approached the machine, secondly, I was in a hurry, when I drove up to the window, one woman came out named either Tila or Mila (I don’t remember her name, but she had thin eyebrows and false eyelashes), she started being rude to me, didn’t write off my bonuses, and when I asked for a straw, she just said no and rudely closed the window and pretended that she didn’t understand my English, emphasizing that I was a foreigner. Then I honked the horn and another girl gave me a straw. What kind of rude attitude towards a customer is this? Why does a Starbucks employee behave like this? Or has she forgotten the rule that the customer is always right? Terrible service, I think such an employee should be fired and I will achieve this, since this is a Starbucks near my house, I want to drink coffee without rude treatment!
fo reigns
I was waiting for a couple minutes for anyone to take my order. James went out his way to help me while he was taking orders on the drive thru. He was very ecstatic and greeted me with a smilee. Even when the environment is busy he still makes the effort to help. While i was waiting for order i’ve noticed a lot of communication with this team and how they each have each others back!
Very good team and we need more people like this in the service industry!
D perry
The Saturday morning crew at this location is the best! They are always so cheerful and full of positive energy. Stephanie at the drive-thru is especially friendly — she brings that Chick-fil-A level of customer service with her upbeat attitude. I rarely tip or have a memorable drive-thru experience at any Starbucks, but I do every Saturday morning here.
Van nuys thanks, forgot to mention Employee Cesar, very friendly and went extra mile to get my dog her pup cup.. definitely great baristas.
Kamesha Crockom
I come here all the time and i never seen this place so dirty 🤦🏽♀️
Alejandrina chavez
Amazing costumer service
Erika Marquez
Waited about 30 minutes for my drink. Drink was nasty and watered down. When we ordered our drinks girl at drive thru responded with “UGH” not sure if it’s because of the drinks we ordered or she might’ve been busy? Beside the point. Label says 3:05 didn’t get my drink till 3:27
Katherine Herrera
Baristas are very rude, they don’t know how to make drinks I asked them to shake my matcha instead of blending it and the guy made an ugly face He didn’t follow my instructions and I paid extra for my customize drink They didn’t even add my vanilla cream cold foam
Very very rude and horrible customer service these people that work here will try to make you feel dumb and on top of that they dont even know how to make the drinks!!!
Atmosphere: 1
Food: 1
Service: 1
How do you deny a water when a customer has been waiting in line for 15-20 in the drive through? Your reader was broken and thats understandable, I could not get out due to having cars behind me and in front. I did not have money on hand. But all I asked for was water, not a free drink. Think, do not stick to a manual and hide behind protocols.
Service: 1
Pretty high energy location. Polite, friendly, hospitable, and precise.
However, I think they shouldn’t be blasting Latin music back-to-back like it’s their backyard. If you’re serving a diverse community of people (we are not ALL Latin) it may be best to mix up the music to serve your customers better.
Atmosphere: 4
Food: 5
Service: 5
This Starbucks has amazing customer service always clean always gets my order ready once I’m there for my pick up. Angie and Michelle has been nothing but great. It’s so great to go into a Starbucks and they already know your order. 10 out of 10 recommend even their drive-through process is very fast in and out within five minutes
Atmosphere: 5
Food: 5
Service: 5
This is the best Starbucks ever Always has amazing customer service. Michelle and Angie always go out of their way to make sure that we are receiving the best customer care. 10 out of 10 recommend even their drive-through is super fast as well.
Atmosphere: 5
Food: 5
Service: 5
Umm ordered shaken espresso and it tasted like watered down coffee :/
I've done 3 mobile order pick up and my order was ready at the time it told me of being ready. Nice setting friendly staff.
Atmosphere: 5
Food: 5
Service: 5
I drove up to Drive True, no one approached the machine, secondly, I was in a hurry, when I drove up to the window, one woman came out named either Tila or Mila (I don’t remember her name, but she had thin eyebrows and false eyelashes), she started being rude to me, didn’t write off my bonuses, and when I asked for a straw, she just said no and rudely closed the window and pretended that she didn’t understand my English, emphasizing that I was a foreigner. Then I honked the horn and another girl gave me a straw. What kind of rude attitude towards a customer is this? Why does a Starbucks employee behave like this? Or has she forgotten the rule that the customer is always right? Terrible service, I think such an employee should be fired and I will achieve this, since this is a Starbucks near my house, I want to drink coffee without rude treatment!
I was waiting for a couple minutes for anyone to take my order. James went out his way to help me while he was taking orders on the drive thru. He was very ecstatic and greeted me with a smilee. Even when the environment is busy he still makes the effort to help. While i was waiting for order i’ve noticed a lot of communication with this team and how they each have each others back!
Very good team and we need more people like this in the service industry!
The Saturday morning crew at this location is the best! They are always so cheerful and full of positive energy. Stephanie at the drive-thru is especially friendly — she brings that Chick-fil-A level of customer service with her upbeat attitude. I rarely tip or have a memorable drive-thru experience at any Starbucks, but I do every Saturday morning here.
Restaurantji Recommends
Van nuys thanks, forgot to mention Employee Cesar, very friendly and went extra mile to get my dog her pup cup.. definitely great baristas.
I come here all the time and i never seen this place so dirty 🤦🏽♀️
Amazing costumer service
Waited about 30 minutes for my drink. Drink was nasty and watered down. When we ordered our drinks girl at drive thru responded with “UGH” not sure if it’s because of the drinks we ordered or she might’ve been busy?
Beside the point. Label says 3:05 didn’t get my drink till 3:27
Baristas are very rude, they don’t know how to make drinks
I asked them to shake my matcha instead of blending it and the guy made an ugly face
He didn’t follow my instructions and I paid extra
for my customize drink
They didn’t even add my vanilla cream cold foam
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