I've done 3 mobile order pick up and my order was ready at the time it told me of being ready. Nice setting friendly staff.
Елена Оганесян
I drove up to Drive True, no one approached the machine, secondly, I was in a hurry, when I drove up to the window, one woman came out named either Tila or Mila (I don’t remember her name, but she had thin eyebrows and false eyelashes), she started being rude to me, didn’t write off my bonuses, and when I asked for a straw, she just said no and rudely closed the window and pretended that she didn’t understand my English, emphasizing that I was a foreigner. Then I honked the horn and another girl gave me a straw. What kind of rude attitude towards a customer is this? Why does a Starbucks employee behave like this? Or has she forgotten the rule that the customer is always right? Terrible service, I think such an employee should be fired and I will achieve this, since this is a Starbucks near my house, I want to drink coffee without rude treatment!
fo reigns
I was waiting for a couple minutes for anyone to take my order. James went out his way to help me while he was taking orders on the drive thru. He was very ecstatic and greeted me with a smilee. Even when the environment is busy he still makes the effort to help. While i was waiting for order i’ve noticed a lot of communication with this team and how they each have each others back!
Very good team and we need more people like this in the service industry!
D perry
The Saturday morning crew at this location is the best! They are always so cheerful and full of positive energy. Stephanie at the drive-thru is especially friendly — she brings that Chick-fil-A level of customer service with her upbeat attitude. I rarely tip or have a memorable drive-thru experience at any Starbucks, but I do every Saturday morning here.
Zavier Mark Angelo
Van nuys thanks, forgot to mention Employee Cesar, very friendly and went extra mile to get my dog her pup cup.. definitely great baristas.
Kamesha Crockom
I come here all the time and i never seen this place so dirty 🤦🏽♀️
Alejandrina chavez
Amazing costumer service
Erika Marquez
Waited about 30 minutes for my drink. Drink was nasty and watered down. When we ordered our drinks girl at drive thru responded with “UGH” not sure if it’s because of the drinks we ordered or she might’ve been busy? Beside the point. Label says 3:05 didn’t get my drink till 3:27
Katherine Herrera
Baristas are very rude, they don’t know how to make drinks I asked them to shake my matcha instead of blending it and the guy made an ugly face He didn’t follow my instructions and I paid extra for my customize drink They didn’t even add my vanilla cream cold foam
Brittany J Newell
I came for a medicine ball so I was a little upset when they didn’t have it but then I was over. Excited when I got a Earl Grey black tea with oat milk and she made it just perfect as if I would’ve made it home. Wow, I’m so satisfied. This was so great just right before work. Thanks so much. Oh, and I got like a butter croissant.
I stopped by this Starbucks in the morning today to get my wife her drink. I usually avoid this Starbucks because it's in a busy area and the plaza it's in is also usually busy. But since this Starbucks was on the way to the store I was going to, I stopped by here. I came in the early morning so traffic was light and this plaza wasn't busy. I found parking in the front and I saw they have a drive thru here which had about 3 cars there. When I walked inside, no one was in line and they barely had any customers inside. I got my wife her green peach tea with light ice and a plain bagel. I also asked for ice with water. The lady taking my order was very polite and friendly with me. It took some time for them to make my drink but I didn't mind. The bagel came out first and then my water. The green peach tea was the last one to come out and they put light ice like I asked. I saw they have outside seating here as well but there isn't much table or chairs out there. I was happy with my experience here today.
Christopher Martinez
Gave me my coffee through the drive through window spilling coffee from a broken cup Impossible to miss it was a broken cup
idk
GET BETTER WORKERS OR GO BACK TO TRAINING !!!! The staff here DO NOT know how to make drinks!! 1. The staff needs a re-evaluation and an attitude adjustment go back to training for proper customer service. they are so RUDE when you tell them your order is wrong like as if it’s your fault they can’t do there job correctly ?!?change your job if you can’t do it correctly because you're definitely in the wrong place can’t make a simple drink?
2. i go everyday and ask for foam on my drink an they give me a little drizzle of foam? never seen any starbucks do that and another thing i go with my friends to starbucks and EVERY TIME we go at least 2 people from my group complain about there drink being horrible and staff have to make it again.
3. manager needs to fire that staff and get better staff or train them better !!!! drinks are horrible then ANY starbucks i’ve been to and staff are rude and passive aggressive ! ALL of them not once have i had a good interaction with staff some dont even say “hi what can i get for you” what is that??
Handygirl C
No electrical outlets. I needed to charge my phone🙃 I'll buy my hot cocoa at a different cafe.
I've done 3 mobile order pick up and my order was ready at the time it told me of being ready. Nice setting friendly staff.
I drove up to Drive True, no one approached the machine, secondly, I was in a hurry, when I drove up to the window, one woman came out named either Tila or Mila (I don’t remember her name, but she had thin eyebrows and false eyelashes), she started being rude to me, didn’t write off my bonuses, and when I asked for a straw, she just said no and rudely closed the window and pretended that she didn’t understand my English, emphasizing that I was a foreigner. Then I honked the horn and another girl gave me a straw. What kind of rude attitude towards a customer is this? Why does a Starbucks employee behave like this? Or has she forgotten the rule that the customer is always right? Terrible service, I think such an employee should be fired and I will achieve this, since this is a Starbucks near my house, I want to drink coffee without rude treatment!
I was waiting for a couple minutes for anyone to take my order. James went out his way to help me while he was taking orders on the drive thru. He was very ecstatic and greeted me with a smilee. Even when the environment is busy he still makes the effort to help. While i was waiting for order i’ve noticed a lot of communication with this team and how they each have each others back!
Very good team and we need more people like this in the service industry!
The Saturday morning crew at this location is the best! They are always so cheerful and full of positive energy. Stephanie at the drive-thru is especially friendly — she brings that Chick-fil-A level of customer service with her upbeat attitude. I rarely tip or have a memorable drive-thru experience at any Starbucks, but I do every Saturday morning here.
Van nuys thanks, forgot to mention Employee Cesar, very friendly and went extra mile to get my dog her pup cup.. definitely great baristas.
I come here all the time and i never seen this place so dirty 🤦🏽♀️
Amazing costumer service
Waited about 30 minutes for my drink. Drink was nasty and watered down. When we ordered our drinks girl at drive thru responded with “UGH” not sure if it’s because of the drinks we ordered or she might’ve been busy?
Beside the point. Label says 3:05 didn’t get my drink till 3:27
Baristas are very rude, they don’t know how to make drinks
I asked them to shake my matcha instead of blending it and the guy made an ugly face
He didn’t follow my instructions and I paid extra
for my customize drink
They didn’t even add my vanilla cream cold foam
I came for a medicine ball so I was a little upset when they didn’t have it but then I was over. Excited when I got a Earl Grey black tea with oat milk and she made it just perfect as if I would’ve made it home. Wow, I’m so satisfied. This was so great just right before work. Thanks so much. Oh, and I got like a butter croissant.
Restaurantji Recommends
No WiFi
I stopped by this Starbucks in the morning today to get my wife her drink. I usually avoid this Starbucks because it's in a busy area and the plaza it's in is also usually busy. But since this Starbucks was on the way to the store I was going to, I stopped by here. I came in the early morning so traffic was light and this plaza wasn't busy. I found parking in the front and I saw they have a drive thru here which had about 3 cars there. When I walked inside, no one was in line and they barely had any customers inside. I got my wife her green peach tea with light ice and a plain bagel. I also asked for ice with water. The lady taking my order was very polite and friendly with me. It took some time for them to make my drink but I didn't mind. The bagel came out first and then my water. The green peach tea was the last one to come out and they put light ice like I asked. I saw they have outside seating here as well but there isn't much table or chairs out there. I was happy with my experience here today.
Gave me my coffee through the drive through window spilling coffee from a broken cup
Impossible to miss it was a broken cup
GET BETTER WORKERS OR GO BACK TO TRAINING !!!! The staff here DO NOT know how to make drinks!! 1. The staff needs a re-evaluation and an attitude adjustment go back to training for proper customer service. they are so RUDE when you tell them your order is wrong like as if it’s your fault they can’t do there job correctly ?!?change your job if you can’t do it correctly because you're definitely in the wrong place can’t make a simple drink?
2. i go everyday and ask for foam on my drink an they give me a little drizzle of foam? never seen any starbucks do that and another thing i go with my friends to starbucks and EVERY TIME we go at least 2 people from my group complain about there drink being horrible and staff have to make it again.
3. manager needs to fire that staff and get better staff or train them better !!!! drinks are horrible then ANY starbucks i’ve been to and staff are rude and passive aggressive ! ALL of them not once have i had a good interaction with staff some dont even say “hi what can i get for you” what is that??
No electrical outlets. I needed to charge my phone🙃 I'll buy my hot cocoa at a different cafe.
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