Always very friendly service, and very nice management. Love the food, it's always very fresh especially in a neighborhood that doesn't have many fresh choices. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Hugo Ramirez
Extremely rude staff. I asked for no waba sauce on both bowls because me and my friend are allergic to it. When I walked out, I noticed it was covered in sauce, “I said no big deal, it was a mistake”. I checked my receipt and yes, I in fact asked for none but I tasted just a bit to confirm. The girl with the dyed hair, extremely rude, told me “We didn’t add any” and hesitantly said we’ll remake them and to watch the cook remake them. I said “well maybe it’s a cross contamination” she looked at me like that was her first time hearing those letters strung together (concerning). Anyway, the “cook” lets out a joke and says “this isn’t Benihanas” because I have to watch him now prepare it and see “how no sauce is added” another guy at the register says “ if you’re allergic then why did you taste it” (I can have a bit without getting completely gluten). Does waba grill not train their staff on allergies and cross contamination? Anyway I see how the “cook” makes the bowl and immediately notice the cutting board is completely lathered in waba sauce. Please retrain your staff on allergies and cross contamination.
Atmosphere: 1
Food: 2
Service: 1
Jessy Rosales
Alejandra F served me a Thai Tea halfway , I like the tea but I payed for a full drink not half a drink.
Service: 1
Peter Xaymountry
I stopped by here this morning to pick up my online order for my wife. I found parking right in the front because I came right when they open so the plaza where this store is at wasn't busy yet. If you come later in the day then finding parking can be difficult.
I arrived early to pick up my food so it wasn't ready yet. I stayed inside of the place and waited until the food was made. The food was ready at the pickup time I selected and I took it home. My wife got her Salmon Veggie bowl because that's her favorite. The portion size of the salmon was small so its not always the same size. I selected for extra veggies instead of brown rice and it looked like they give more veggies. My wife loved her food, the salmon bowl never disappoint her.
Michael Jones
They messed up on our salmon bowls we ordered them with an additional piece on both they were fairly small and under cooked we didn't want poke bowls or any type of half cooked portion of meat especially after paying extra. The customer service here is horrible can't get a manager on the phone spoke with Chung who had horrible customer service refused to give the phone to a manager or someone in charge and then hung up in our face after we tried to get this resolved
Jen Love
Ordered online for pickup. When we went to pick it up they kept demanding we were at the wrong location even though we had our confirmation receipt stating that location. And they kept saying that they never received our order They wouldn't even look at the order # on our receipt to see if it matched any of the orders they received. It took almost 20 minutes to get them to actually look and our food had been sitting there ready the whole time
raul pena
Food is fine as well as the service HOWEVER I can not get how the owners have their employees working in 100 degree weather with no AC as well as their hard earned paying customers is beyond me their employees have told me this has been going on for some time I hope they contact a lawyer for being put thru such poor working environments
Love this place but it’s happened more than twice, they forget my avocado! I asked for Waba packet and got nothing ?
Atmosphere: 5
Food: 5
Service: 5
Moises Valadez
They got my order wrong.
Atmosphere: 4
Food: 3
Service: 3
Tunyshia Settles (TES)
Yesterday I was at the Panorama City Local. Queen, Emily G, offered me a cup to get some water for my headache. I did not tell her I had a headache. She was paying attention. Thanks Emily, I truly needed that cup of water. It may have worked, but I truly believe it was your generosity that made me forget I had a headache!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
Tunyshia Settles
Yesterday I was at the Panorama City Local. Queen, Emily G, offered me a cup to get some water for my headache. I did not tell her I had a headache. She was paying attention. Thanks Emily, I truly needed that cup of water. It may have worked, but I truly believe it was your generosity that made me forget I had a headache!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
Tania Quevedo
Great sauce portions and chicken was chopped up to perfect bite size pieces! Friendly staff too!
Great Staff
Atmosphere: 5
Food: 5
Service: 5
Fast service
Atmosphere: 5
Food: 5
Service: 5
Always very friendly service, and very nice management. Love the food, it's always very fresh especially in a neighborhood that doesn't have many fresh choices. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Extremely rude staff. I asked for no waba sauce on both bowls because me and my friend are allergic to it. When I walked out, I noticed it was covered in sauce, “I said no big deal, it was a mistake”. I checked my receipt and yes, I in fact asked for none but I tasted just a bit to confirm. The girl with the dyed hair, extremely rude, told me “We didn’t add any” and hesitantly said we’ll remake them and to watch the cook remake them. I said “well maybe it’s a cross contamination” she looked at me like that was her first time hearing those letters strung together (concerning). Anyway, the “cook” lets out a joke and says “this isn’t Benihanas” because I have to watch him now prepare it and see “how no sauce is added” another guy at the register says “ if you’re allergic then why did you taste it” (I can have a bit without getting completely gluten). Does waba grill not train their staff on allergies and cross contamination? Anyway I see how the “cook” makes the bowl and immediately notice the cutting board is completely lathered in waba sauce. Please retrain your staff on allergies and cross contamination.
Atmosphere: 1
Food: 2
Service: 1
Alejandra F served me a Thai Tea halfway , I like the tea but I payed for a full drink not half a drink.
Service: 1
I stopped by here this morning to pick up my online order for my wife. I found parking right in the front because I came right when they open so the plaza where this store is at wasn't busy yet. If you come later in the day then finding parking can be difficult.
I arrived early to pick up my food so it wasn't ready yet. I stayed inside of the place and waited until the food was made. The food was ready at the pickup time I selected and I took it home. My wife got her Salmon Veggie bowl because that's her favorite. The portion size of the salmon was small so its not always the same size. I selected for extra veggies instead of brown rice and it looked like they give more veggies. My wife loved her food, the salmon bowl never disappoint her.
They messed up on our salmon bowls we ordered them with an additional piece on both they were fairly small and under cooked we didn't want poke bowls or any type of half cooked portion of meat especially after paying extra. The customer service here is horrible can't get a manager on the phone spoke with Chung who had horrible customer service refused to give the phone to a manager or someone in charge and then hung up in our face after we tried to get this resolved
Ordered online for pickup. When we went to pick it up they kept demanding we were at the wrong location even though we had our confirmation receipt stating that location. And they kept saying that they never received our order They wouldn't even look at the order # on our receipt to see if it matched any of the orders they received. It took almost 20 minutes to get them to actually look and our food had been sitting there ready the whole time
Food is fine as well as the service HOWEVER I can not get how the owners have their employees working in 100 degree weather with no AC as well as their hard earned paying customers is beyond me their employees have told me this has been going on for some time I hope they contact a lawyer for being put thru such poor working environments
Love the plantsteak, a great option for vegans.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plantspired Steak Family Meal
Restaurantji Recommends
Love this place but it’s happened more than twice, they forget my avocado! I asked for Waba packet and got nothing ?
Atmosphere: 5
Food: 5
Service: 5
They got my order wrong.
Atmosphere: 4
Food: 3
Service: 3
Yesterday I was at the Panorama City Local. Queen, Emily G, offered me a cup to get some water for my headache. I did not tell her I had a headache. She was paying attention. Thanks Emily, I truly needed that cup of water. It may have worked, but I truly believe it was your generosity that made me forget I had a headache!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
Yesterday I was at the Panorama City Local. Queen, Emily G, offered me a cup to get some water for my headache. I did not tell her I had a headache. She was paying attention. Thanks Emily, I truly needed that cup of water. It may have worked, but I truly believe it was your generosity that made me forget I had a headache!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
Great sauce portions and chicken was chopped up to perfect bite size pieces! Friendly staff too!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Teriyaki
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