I took advantage of the twenty wings for twenty deal here today. I got ten classic lemon pepper and ten classic mild. I placed my online order through the Wingstop app and chose a pickup time a little after they open. Finding parking here will be the biggest challenge unless you come early.
When I arrived to the store early, I checked in but they didn't find my order until I showed my receipt. So I waiting inside while they were making my order. I had to wait like another ten minutes for it to come out. The wings were delicious especially since I live near this store so I was hot when I got home.
Elen Gasparyan
I ordered four 3 piece tender combo with the normal tenders , but instead of giving me my 3 pieces of normal tenders they gave me only ONE instead of the 3 that i asked for. Besides, while approaching the lady to tell her our order she was highly rude and disrespectful. Never go to this location again.
Kelly Armstrong
We do take out.would like another choice for side,maybe salad
Giorgio Mattiazzi
Wingstop never disappoints! The wings are always hot, fresh, and packed with flavor. The Lemon Pepper and Louisiana Rub are my go-to, but honestly, you can’t go wrong with any flavor. The fries are perfectly seasoned, and the ranch is next level. Service is quick, and the staff is always friendly. Definitely my top spot for wings!”
denisse cervantes
Horrible service, even when ordering ahead of time online you arrive and still wait an additional 40min for your food. For the price, quality needs to be better, I got home and my fries were literally burnt to a crisp bottom of the barrel for sure. If I could give zero stars I would.
A Mac
This is the second time we order from here and both times the messed up my order. I ordered a 10 piece and two separate order of 5 wing. One of those 5 piece orders that were Palin for my 6 year old, was added in the same box as the 10 piece which had spicey wings in it. I had to go back with the 15 wings to show them so they could very and send me back home with 10 cold wings and 5 fresh ones for my son. I will never go here again.
Melvin Soto
We waited over an hour for the food. They kept telling us to wait a few mins. They told us the manager would speak to me but no one came. Got a refund in cash and left. Workers are absent minded💯 I would recommend going to the Wingstop in North Hills off sepulveda. They actually get your order done quickly😎
Christian G
I was asking for my order at 9:59PM on 12/26/24. The girl in the front with a visor and bun ignored me and went to show her co worker a video on her phone Josue and her were laughing in front of me. Instead of coming back to help me she came back ignored me and picked up a phone call.
Jessica Sanchez
So many unfortunate incidents at this location lmao. One where they didn’t want to refund money after I didn’t receive my order but, hey maybe it was DoorDash. Never got my money back. Other times where we would wait 20-30 min after it was said to be ready. Some employees are very sweet here but some are also just plain rude. I’ve worked retail/fast food before so I get it. Customers can be a PAIN IN THE ASS but we are never rude to them, ever. After all they are the ones preparing are food lol but also because why be mean (we are nice people XD) Sometimes the food isn’t cooked well, it’s always a hit or miss. Recently went and had an incident where they snapped at us for asking if they had our order ready after waiting for 35 min 🤣 it was a girl who was being talked to in disrespectful manner by another customer so I understand the attitude towards us, I guess? But she was also being so nice to them and being so mean to people who were being respectful. So just don’t come to this location right ? I know very dumb move. Butttt, It’s the closet to my house after work that’s why I kept coming back. I’ll just cry about it later LMAO if I come back. (I know they could care less) Anyway, if you don’t mind attitude and some asshole behavior then by all means 🤣
After picking it up and arriving home, it wasn’t until then, that I realized the wings were overcooked, and burnt into crisp. The fries were also disgusting and improperly made, and were very thick like potato wedges rather than french fries. Naturally, I threw the food away and called the restaurant to see about receiving a remake order the next day due to the fact that I was already home and unable to return to so late at night. I spoke to a manager named Angel who explained to me I would need proof of the incorrectly made order and that pictures would suffice since I had already thrown it into the garage. He instructed me to make the on shift manager aware when I returned the next day. I spoke to a supervisor named Josue’. Just as I was with Angel,very calm, polite and courteous I explained the situation. He called his general manager, Ashley, to approve this remake order. After speaking with her, he was instructed to only give me a 30% discount, rather than remaking my order after I had already spent my hard earned money. He nervously let me know that he could not just give away “free food”, As if I was trying to pull some sort of scam over on the company and receive a second order. It made me feel extremely discriminated against as if I was some sort of untrustworthy criminal instead of an honest customer, whose food was not prepared properly or considerably, and seeking a just rectification. This restaurant discriminats against black people and only treat the premeditation of Hispanic people with the expected kindness, courtesy and respect. Now I have to spend more money to correct an order I already paid for instead of receiving the correct justification that I deserve. Black people DO NOT, waste your time or money here. They do not have any humanity or understanding towards our people.
Flood Sound
Kind of annoying they gave the person in front of me their order, no questions asked. Checked me asked for full name order number and even had my wife come out to show her order receipt .
Atmosphere: 1
Food: 4
Service: 1
G A
Love it that there's security on site...thanks
Samuel Garcia
Well I can see why this wingstop has low reviews. This was my first time there. My food was actually really good and I got my order about 20 minutes before it quoted. Everything would have been great if they didn't commit the worse mistake any wingstop can commit. They forgot my damn RANCH!!!! Ruined the whole experience.
Atmosphere: 4
Food: 4
Service: 3
Sagirah Wheeler
Extremely disappointed and missing my old Wingstop by my house. I spent 60 dollars for my family to eat. It took me thirty minutes, from my second job to arrive there. When I got home, my wings were damn near dry. I called and spoke to there manager, and he said in order to give me a refund, I needed to drive back over there , to bring back the food👀 this is the first time as a customer, that I have ever experienced this. I will never go back!! By the way, m fries were old and hard. If I could give them a negative five, I would.
Always good.
I took advantage of the twenty wings for twenty deal here today. I got ten classic lemon pepper and ten classic mild. I placed my online order through the Wingstop app and chose a pickup time a little after they open. Finding parking here will be the biggest challenge unless you come early.
When I arrived to the store early, I checked in but they didn't find my order until I showed my receipt. So I waiting inside while they were making my order. I had to wait like another ten minutes for it to come out. The wings were delicious especially since I live near this store so I was hot when I got home.
I ordered four 3 piece tender combo with the normal tenders , but instead of giving me my 3 pieces of normal tenders they gave me only ONE instead of the 3 that i asked for. Besides, while approaching the lady to tell her our order she was highly rude and disrespectful. Never go to this location again.
We do take out.would like another choice for side,maybe salad
Wingstop never disappoints! The wings are always hot, fresh, and packed with flavor. The Lemon Pepper and Louisiana Rub are my go-to, but honestly, you can’t go wrong with any flavor. The fries are perfectly seasoned, and the ranch is next level. Service is quick, and the staff is always friendly. Definitely my top spot for wings!”
Horrible service, even when ordering ahead of time online you arrive and still wait an additional 40min for your food. For the price, quality needs to be better, I got home and my fries were literally burnt to a crisp bottom of the barrel for sure. If I could give zero stars I would.
This is the second time we order from here and both times the messed up my order. I ordered a 10 piece and two separate order of 5 wing. One of those 5 piece orders that were Palin for my 6 year old, was added in the same box as the 10 piece which had spicey wings in it. I had to go back with the 15 wings to show them so they could very and send me back home with 10 cold wings and 5 fresh ones for my son. I will never go here again.
We waited over an hour for the food. They kept telling us to wait a few mins. They told us the manager would speak to me but no one came. Got a refund in cash and left. Workers are absent minded💯 I would recommend going to the Wingstop in North Hills off sepulveda. They actually get your order done quickly😎
I was asking for my order at 9:59PM on 12/26/24. The girl in the front with a visor and bun ignored me and went to show her co worker a video on her phone Josue and her were laughing in front of me. Instead of coming back to help me she came back ignored me and picked up a phone call.
So many unfortunate incidents at this location lmao. One where they didn’t want to refund money after I didn’t receive my order but, hey maybe it was DoorDash. Never got my money back. Other times where we would wait 20-30 min after it was said to be ready. Some employees are very sweet here but some are also just plain rude. I’ve worked retail/fast food before so I get it. Customers can be a PAIN IN THE ASS but we are never rude to them, ever. After all they are the ones preparing are food lol but also because why be mean (we are nice people XD) Sometimes the food isn’t cooked well, it’s always a hit or miss. Recently went and had an incident where they snapped at us for asking if they had our order ready after waiting for 35 min 🤣 it was a girl who was being talked to in disrespectful manner by another customer so I understand the attitude towards us, I guess? But she was also being so nice to them and being so mean to people who were being respectful. So just don’t come to this location right ? I know very dumb move. Butttt, It’s the closet to my house after work that’s why I kept coming back. I’ll just cry about it later LMAO if I come back. (I know they could care less) Anyway, if you don’t mind attitude and some asshole behavior then by all means 🤣
Restaurantji Recommends
After picking it up and arriving home, it wasn’t until then, that I realized the wings were overcooked, and burnt into crisp. The fries were also disgusting and improperly made, and were very thick like potato wedges rather than french fries. Naturally, I threw the food away and called the restaurant to see about receiving a remake order the next day due to the fact that I was already home and unable to return to so late at night. I spoke to a manager named Angel who explained to me I would need proof of the incorrectly made order and that pictures would suffice since I had already thrown it into the garage. He instructed me to make the on shift manager aware when I returned the next day. I spoke to a supervisor named Josue’. Just as I was with Angel,very calm, polite and courteous I explained the situation. He called his general manager, Ashley, to approve this remake order. After speaking with her, he was instructed to only give me a 30% discount, rather than remaking my order after I had already spent my hard earned money. He nervously let me know that he could not just give away “free food”, As if I was trying to pull some sort of scam over on the company and receive a second order. It made me feel extremely discriminated against as if I was some sort of untrustworthy criminal instead of an honest customer, whose food was not prepared properly or considerably, and seeking a just rectification. This restaurant discriminats against black people and only treat the premeditation of Hispanic people with the expected kindness, courtesy and respect. Now I have to spend more money to correct an order I already paid for instead of receiving the correct justification that I deserve. Black people DO NOT, waste your time or money here. They do not have any humanity or understanding towards our people.
Kind of annoying they gave the person in front of me their order, no questions asked. Checked me asked for full name order number and even had my wife come out to show her order receipt .
Atmosphere: 1
Food: 4
Service: 1
Love it that there's security on site...thanks
Well I can see why this wingstop has low reviews. This was my first time there. My food was actually really good and I got my order about 20 minutes before it quoted. Everything would have been great if they didn't commit the worse mistake any wingstop can commit. They forgot my damn RANCH!!!! Ruined the whole experience.
Atmosphere: 4
Food: 4
Service: 3
Extremely disappointed and missing my old Wingstop by my house. I spent 60 dollars for my family to eat. It took me thirty minutes, from my second job to arrive there. When I got home, my wings were damn near dry. I called and spoke to there manager, and he said in order to give me a refund, I needed to drive back over there , to bring back the food👀 this is the first time as a customer, that I have ever experienced this. I will never go back!! By the way, m fries were old and hard. If I could give them a negative five, I would.
Loading...