More than a little irritated. It took 23 minutes from start to finish for the employee to make my two sandwiches, not including waiting in line. The girl working there seemed to be doing a great job as I had to step aside for multiple orders being made by her while I was waiting for mine. She also stepped in and completed 2 dippers for the order which were the only things that turned out with no complaints. Here's a picture of my outlaw sub for 13.49. If that looks fine to you, be my guest. I unfortunately didn't get a picture of my wife's sub because she was upset that there wasn't anything in it and she tossed it before I could get a picture. Paid for extra cheese and everything. I only managed one bite before tossing mine. Mainly upset with myself for not just leaving but was trying to not lose my cool in front of my kids and was trying to hurry to an appointment for them. I will never be back.
Food: 1
Service: 1
Kaye Diefendorf
Nice staff. They are very courteous and aim to please.
Atmosphere: 5
Food: 4
Service: 5
John Williams
No sourdough. No hot pastrami. Paradise needs a real deli!
Atmosphere: 3
Food: 3
Service: 3
carol James
I did not even know they were there...the person working Sat night was great and place is clean...I had a wrap and was delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Erica Grayson
Horrible service! Slow!
Rose
Horrible service! Slow!
Mr. DEEZ NUTS
They had one employee working trying to do everything so it took some time to order, other then that sandwich was tasty.
Atmosphere: 3
Food: 5
Service: 5
Jennifer Ohrmund
Will never return. They charged me for something they didn't have and then refused to refund me. Manager is not there. And they screwed up my order but again refused to give me my money back. They are incompetent thieves. Horrible employees, horrible food and horrible management
Atmosphere: 1
Food: 1
Service: 1
Mark Cobb
Sucks that they stopped having pastrami on their menu.
Worst place in California to get food. Save your money....they should close this location
Food: 1
Joseph H.
Great staff, thank you austin!
Atmosphere: 5
Food: 5
Service: 5
Steve Willson
Between Subway and Togo's sandwich shops, I have to say, the quality and care that used to be consistent, just doesn't seem to be like that anymore.Every time I go to Jersey Mike's (for example), the sandwiches are consistently put together with care and quality.After the last couple of visits to both Subway and Togo's, I have to say I'm not too keen on visiting again anytime soon.I ordered using the online app at least a dozen times over the last 5 years.I was ultimately turned off by ordering online due to the constant mistakes.It was as though the orders for the sandwiches and what to put on them were basically ignored!Staffing is important and not easy for management, I would imagine.The sandwiches can be good, but if the employees don't take their jobs seriously, it reflects poorly on the business.I might point out that it detracts from one's business overall.
Atmosphere: 2
Food: 2
Service: 3
Joanna Commander
They nearly scammed me of $7 worth of cookies because they failed to inform me about them being out of stock online when ordering as well as when I came to pick it up at the store. They let me walk out without 1/3 of my order even though I had already paid. When I checked the bag in the car I realized that there were no cookies. I doubled checked my receipt which stated that there should have been. I went back into the store and told the employees about the missing items and the cashier played dumb with me. She did not even offer an alternative, and had failed to provide with a refund. She basically gave me the thousand yard stare and called her manager over to sort out this issue. Thankfully, the manager offered a substitution, but it didn't recover the full amount I paid for the original cookies. I went with the foot-long cookie which was about $5 not including tax as I could not return home without some reimbursement.Unfortunately, all good things come to an end as we were rudely awakened with almost raw, under-baked cookie dough. I had a feeling the employees just wanted to resolve the issue as fast as possible, and I suppose the fastest way was to speed run baking the cookie. I saw the same cashier put it into the oven and not even two minutes later, she popped it out and gave it to me. Wanting to avoid anymore conflict, I decided to just take it and leave quickly, however, I am unsatisfied with the results.As an honorable mention, the interior was poorly placed as chairs and benches were in the way of the line. The overall ambiance and vibe of the store was not very inviting or pleasant to be in, considering the employees seemed as if they were being held against their will. The cashier, I do admit seemed like they were still in training and had no idea on how to provide decent customer service (aka a refund). Very disappointed with the service.
Atmosphere: 1
Food: 1
Service: 1
Esmeralda Ramos
I’m just a little irritated. They usually are super nice and efficient but I waited 22 minutes for my online order. Got to subway at 11:22am and they never had my food ready until after the designated time . They had a long line which is understandable however they are suppose to be taking walk in customers and fulfilling online orders . They failed to do that . I just don’t think it was the right thing to do . Definitely not coming back and it’s sad it’s the only one in paradise… DO BETTER
horrible customer service
Atmosphere: 1
Food: 1
Service: 1
More than a little irritated. It took 23 minutes from start to finish for the employee to make my two sandwiches, not including waiting in line. The girl working there seemed to be doing a great job as I had to step aside for multiple orders being made by her while I was waiting for mine. She also stepped in and completed 2 dippers for the order which were the only things that turned out with no complaints. Here's a picture of my outlaw sub for 13.49. If that looks fine to you, be my guest. I unfortunately didn't get a picture of my wife's sub because she was upset that there wasn't anything in it and she tossed it before I could get a picture. Paid for extra cheese and everything. I only managed one bite before tossing mine. Mainly upset with myself for not just leaving but was trying to not lose my cool in front of my kids and was trying to hurry to an appointment for them. I will never be back.
Food: 1
Service: 1
Nice staff. They are very courteous and aim to please.
Atmosphere: 5
Food: 4
Service: 5
No sourdough. No hot pastrami. Paradise needs a real deli!
Atmosphere: 3
Food: 3
Service: 3
I did not even know they were there...the person working Sat night was great and place is clean...I had a wrap and was delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Horrible service! Slow!
Horrible service! Slow!
They had one employee working trying to do everything so it took some time to order, other then that sandwich was tasty.
Atmosphere: 3
Food: 5
Service: 5
Will never return. They charged me for something they didn't have and then refused to refund me. Manager is not there. And they screwed up my order but again refused to give me my money back. They are incompetent thieves. Horrible employees, horrible food and horrible management
Atmosphere: 1
Food: 1
Service: 1
Sucks that they stopped having pastrami on their menu.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Worst place in California to get food. Save your money....they should close this location
Food: 1
Great staff, thank you austin!
Atmosphere: 5
Food: 5
Service: 5
Between Subway and Togo's sandwich shops, I have to say, the quality and care that used to be consistent, just doesn't seem to be like that anymore.Every time I go to Jersey Mike's (for example), the sandwiches are consistently put together with care and quality.After the last couple of visits to both Subway and Togo's, I have to say I'm not too keen on visiting again anytime soon.I ordered using the online app at least a dozen times over the last 5 years.I was ultimately turned off by ordering online due to the constant mistakes.It was as though the orders for the sandwiches and what to put on them were basically ignored!Staffing is important and not easy for management, I would imagine.The sandwiches can be good, but if the employees don't take their jobs seriously, it reflects poorly on the business.I might point out that it detracts from one's business overall.
Atmosphere: 2
Food: 2
Service: 3
They nearly scammed me of $7 worth of cookies because they failed to inform me about them being out of stock online when ordering as well as when I came to pick it up at the store. They let me walk out without 1/3 of my order even though I had already paid. When I checked the bag in the car I realized that there were no cookies. I doubled checked my receipt which stated that there should have been. I went back into the store and told the employees about the missing items and the cashier played dumb with me. She did not even offer an alternative, and had failed to provide with a refund. She basically gave me the thousand yard stare and called her manager over to sort out this issue. Thankfully, the manager offered a substitution, but it didn't recover the full amount I paid for the original cookies. I went with the foot-long cookie which was about $5 not including tax as I could not return home without some reimbursement.Unfortunately, all good things come to an end as we were rudely awakened with almost raw, under-baked cookie dough. I had a feeling the employees just wanted to resolve the issue as fast as possible, and I suppose the fastest way was to speed run baking the cookie. I saw the same cashier put it into the oven and not even two minutes later, she popped it out and gave it to me. Wanting to avoid anymore conflict, I decided to just take it and leave quickly, however, I am unsatisfied with the results.As an honorable mention, the interior was poorly placed as chairs and benches were in the way of the line. The overall ambiance and vibe of the store was not very inviting or pleasant to be in, considering the employees seemed as if they were being held against their will. The cashier, I do admit seemed like they were still in training and had no idea on how to provide decent customer service (aka a refund). Very disappointed with the service.
Atmosphere: 1
Food: 1
Service: 1
I’m just a little irritated. They usually are super nice and efficient but I waited 22 minutes for my online order. Got to subway at 11:22am and they never had my food ready until after the designated time . They had a long line which is understandable however they are suppose to be taking walk in customers and fulfilling online orders . They failed to do that . I just don’t think it was the right thing to do . Definitely not coming back and it’s sad it’s the only one in paradise… DO BETTER
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