Horrible attention, a lady called Amaya attended to me. If you don't like your job, look for another one. It's not fair, you have to treat the customer with respect.
Food: 5
Service: 1
Jimmy Garcia
Lady at the drive through told us give her a second ended up being minutes just sitting there with no help and no cars in front of us completely rude all we wanted was some ice coffees
Service: 1
Arturo Reyna
4 star 2025: I came in today around 3 pm and they were full, the drive through was long and inside had a line, the service was great although they only had 2 cooks and 1 person taking drive-through and in store orders. The food was what I ordered, great, and, for the hour, the service was awesome. 1 star 2022: i went in the drive through, and they said there store closed at 6:30pm. 4 star 2020: It can be a hit or miss, luckily it's more hits.
Jotwe Tapia
The service is trash. I stop by several times a year and only twice i got someone to service me. Every time, I wait till I realized I'm not going to get service. I shouldn't have to wait ten minutes for a burger. Out of about 30 visits, I was able to order twice. Mid day and night shift (8:00 pm) should find other jobs if they just want to sit around. Just now three people are at the counter just talk and no one asked to take my order. I've finally learned my lesson and will not go back to this location and advice any to find a location that will treat people better.
Art Alcaraz
Power outage in Downey sent me out looking for food at 11pm on Xmas Eve. Thankful this place was opened. I appreciate the crew who was working late. Thank you & Merry Xmas!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Egg Rolls, Sourdough Jack
OSCAR PEREZ
It’s was the worse place I ever been,bad food cold and hard the service is awful. Please never go there is dirty.I went there on 12/18/24 now I’m going to the dentist I damaged my teeth because of the French toast .
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Christopher Sotier
The store has a big sign that says open 24 hours, but I arrived at 4 AM and they were closed
Atmosphere: 1
Food: 1
Service: 1
Jennifer Sanchez
Food was good but sadly the service was horrible. Wasn’t the first time at this location but decided to go back because I get it I work in customer service it’s not always perfect. This time though it was the last straw. When my husband tried picking up his online order the lady wanted to see proof that he was who he said he was. The app with its new update only showed the food order on receipt not his name and regardless of him showing her his order she waved him off and said Next time he needed to have his name on the receipt order? Which no one has ever asked for that before on the online receipt. Then when we get our salad orders (both ordered grilled chicken salads) and right away I noticed mine had cold chicken. I quickly asked them why that was and they kept assisting I ordered the julen chicken (not sure the name) but I didn’t see it anywhere on the app or receipt saying I did. And I asked them to show me where it said it and instead of the lady helping me she showed me the register saying it was right there (I saw the three options for the chicken) but that didn’t prove anything. She kept assisting it was why I was charged the extra dollar but I had gotten a combo with egg rolls and the charge was for that. In the end I decided not to push it because clearly they cared more about being right instead of helping out the customer. Like I mentioned before I work in customer service and I would’ve preferred someone to MAYBE help me change my order instead of trying to be right and blowing me off. Especially since the receipt or even the menu online (I checked before asking) never once gave the option for the cold chicken. Maybe I am wrong who knows but the way it was handled was very disappointing. Do better.
Atmosphere: 1
Food: 2
Service: 1
TheJose Channel
I specifically asked for #2 with JUST ketchup and tomato. NO cheese. And they putted cheese on my burger...
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Hamburger, Large Curly Fries, Fries
Jose In A Tuxedo
I specifically asked for #2 with JUST ketchup and tomato. NO cheese. And they putted cheese on my burger...
I just went to get my order placed on the website and they did not place my order for French fries, how they deliver them to you in closed bags, my order was #29341776890707968 on 01/09/24
Food: 4
Service: 2
Jaime Besada
Great burger, but small I was still hungry and got the smashed up burger. I ate inside the restaurant
Atmosphere: 5
Food: 5
Service: 5
Alexander Rivera
Terrible experience. Went by early in the morning during their open hours and was refused service because it was “break time” left hungry and upset. The employee makes the business look bad. Won’t go there again.
Service: 1
Jenna Rob
Every time I get my online order, I never get my buttermilk ranch With my jalapeno poppers?
Horrible attention, a lady called Amaya attended to me.
If you don't like your job, look for another one. It's not fair, you have to treat the customer with respect.
Food: 5
Service: 1
Lady at the drive through told us give her a second ended up being minutes just sitting there with no help and no cars in front of us completely rude all we wanted was some ice coffees
Service: 1
4 star 2025: I came in today around 3 pm and they were full, the drive through was long and inside had a line, the service was great although they only had 2 cooks and 1 person taking drive-through and in store orders. The food was what I ordered, great, and, for the hour, the service was awesome.
1 star 2022: i went in the drive through, and they said there store closed at 6:30pm.
4 star 2020: It can be a hit or miss, luckily it's more hits.
The service is trash. I stop by several times a year and only twice i got someone to service me. Every time, I wait till I realized I'm not going to get service. I shouldn't have to wait ten minutes for a burger. Out of about 30 visits, I was able to order twice. Mid day and night shift (8:00 pm) should find other jobs if they just want to sit around. Just now three people are at the counter just talk and no one asked to take my order. I've finally learned my lesson and will not go back to this location and advice any to find a location that will treat people better.
Power outage in Downey sent me out looking for food at 11pm on Xmas Eve. Thankful this place was opened. I appreciate the crew who was working late. Thank you & Merry Xmas!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Egg Rolls, Sourdough Jack
It’s was the worse place I ever been,bad food cold and hard the service is awful. Please never go there is dirty.I went there on 12/18/24 now I’m going to the dentist I damaged my teeth because of the French toast .
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
The store has a big sign that says open 24 hours, but I arrived at 4 AM and they were closed
Atmosphere: 1
Food: 1
Service: 1
Food was good but sadly the service was horrible. Wasn’t the first time at this location but decided to go back because I get it I work in customer service it’s not always perfect. This time though it was the last straw. When my husband tried picking up his online order the lady wanted to see proof that he was who he said he was. The app with its new update only showed the food order on receipt not his name and regardless of him showing her his order she waved him off and said Next time he needed to have his name on the receipt order? Which no one has ever asked for that before on the online receipt. Then when we get our salad orders (both ordered grilled chicken salads) and right away I noticed mine had cold chicken. I quickly asked them why that was and they kept assisting I ordered the julen chicken (not sure the name) but I didn’t see it anywhere on the app or receipt saying I did. And I asked them to show me where it said it and instead of the lady helping me she showed me the register saying it was right there (I saw the three options for the chicken) but that didn’t prove anything. She kept assisting it was why I was charged the extra dollar but I had gotten a combo with egg rolls and the charge was for that. In the end I decided not to push it because clearly they cared more about being right instead of helping out the customer. Like I mentioned before I work in customer service and I would’ve preferred someone to MAYBE help me change my order instead of trying to be right and blowing me off.
Especially since the receipt or even the menu online (I checked before asking) never once gave the option for the cold chicken. Maybe I am wrong who knows but the way it was handled was very disappointing. Do better.
Atmosphere: 1
Food: 2
Service: 1
I specifically asked for #2 with JUST ketchup and tomato. NO cheese. And they putted cheese on my burger...
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Hamburger, Large Curly Fries, Fries
I specifically asked for #2 with JUST ketchup and tomato. NO cheese. And they putted cheese on my burger...
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Large Curly Fries
Restaurantji Recommends
I just went to get my order placed on the website and they did not place my order for French fries, how they deliver them to you in closed bags, my order was #29341776890707968 on 01/09/24
Food: 4
Service: 2
Great burger, but small I was still hungry and got the smashed up burger.
I ate inside the restaurant
Atmosphere: 5
Food: 5
Service: 5
Terrible experience. Went by early in the morning during their open hours and was refused service because it was “break time” left hungry and upset. The employee makes the business look bad. Won’t go there again.
Service: 1
Every time I get my online order, I never get my buttermilk ranch With my jalapeno poppers?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bacon Ultimate
Very oily food, bad service, in general.
Atmosphere: 1
Food: 1
Service: 1
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