Since no one at this location wanted to give me this mans name here he is!!! This location has extremely poor service on top of slamming the window and asking do u want the food or not? And telling me I'm taking my sweet time ! Since when do restaurant employees speak to customers this way after I asked the other woman why have my tacos been at the window while helping a gentleman that walked up to the window ordered and I waited? Isn't it a safety concern giving service to someone walking up? I worked customer service at Jack in the box 4 yrs to know how it works ! He spoke Spanish walked away and had the cook with blond hair come up and laugh at me ! I requested a refund! The lady was upset rolled her eyes and slammed the door again! This man should be fired or retrained ! Honestly I'm in shock do not go here if I could leave a 0 review I would!
CARMEL MILLER
I ordered through Grubhub yesterday, 11/12/25, and I was very disappointed. There was no syrup for my French Toast Sticks; no cream and sugar for my coffee; eggs overcooked; bacon undercooked; no napkins; no cutlery. Not a good experience! 😕
Food: 1
Service: 2
Jack of All Trades
was standing in line and the cashier looked at me but didn't help
Atmosphere: 3
Food: 5
Service: 1
Carlos Valenthi
Employee Conduct Complaint, Poor Customer Service Experience
Dear Jack in the Box Management,
On October 5th 2025, around 9:15 PM, my wife and I decided to stop by your location to get something to eat. We arrived around 9:22 PM and immediately noticed an unpleasant attitude from the cashier taking our order.
When we greeted him with a “hi,” his response was simply, “What can I get for you?” with no courtesy or acknowledgment. Almost immediately after asking that, he said, “By the way, we don’t have any sodas available right now.” Because of this, we needed a moment to decide on different drink options. We politely asked him to repeat what beverages were available, and he replied in a dismissive tone, “Ahhh, I said lemonade, Powerade, and Hi-C, I think.”
As we were trying to decide, the cashier continued to rush us and spoke impatiently, even though there were only two cars in the drive-thru and the restaurant was not busy. When we placed our order, he did not ask if we wanted a medium or large meal, so we asked him to make it large. At that point, he sounded annoyed and responded, “Ah, can I get something else for you?”
We also asked him to repeat our order to make sure everything was correct, as we have some allergy and diabetes concerns. However, he refused to do so and kept saying, “What else can I get for you?” in a frustrated tone. Nothing appeared on the screen to confirm our order, and he never told us the total before directing us to the first window.
Due to the poor attitude and lack of professionalism, we decided to cancel our order at the window. His response was a sarcastic “K, have a good night,” followed by a laugh.
We completely understand that running out of certain drinks can happen, we manage restaurants ourselves in West Hollywood, but this type of service and attitude reflects very poorly on the company. We hope management will address this situation appropriately, as the experience did not meet the customer service standards expected from Jack in the Box.
Sincerely, Carlos Valenthi
Atmosphere: 1
Food: 1
Service: 1
Vince S
I asked for no pickles but they still put pickles on my cheeseburger. I still gave me five stars because they made the tacos fresh and it was delicious.
becca place
Went the drive through on wed Sept 3rd at 9:50 pm order the munchie meal ultimate cheeseburger with double curly fries and Dr Pepper. Got home and it was the wrong hamburger it had ketc ugh up mayo lettuce and pickles and tomato’s and cheese I tried to call the store but it goes to a Message the mailbox is full. I couldn’t eat th food because of the pickles (allergic) and the tomato’s I don’t like but the pickle juice was on the hamburger so it was a no go I didn’t drive back because I don’t want to sit in that line and then be told something that’s what I tried to call first. —hopefully someone from Jackie the box corp sees this and reaches out since the store mailbox is full Waste of time and money Not happy
Atmosphere: 3
Food: 2
Service: 3
Kenneth Lemon
There fast and gets my order to go done fast
Atmosphere: 5
Food: 5
Service: 5
Rebecca Delarosa
Stop here all the time before work always have good servers and my order is always right
Atmosphere: 5
Food: 5
Service: 5
Carlos Calderon
How does it take 30 mins to go through drive through and there's only 2 cars ahead of me.
I tried the Nashville hot popcorn chicken. It was fresh and not fried too hard. The bathroom was a little dirty though
Atmosphere: 3
Food: 5
Service: 5
Ana Garcia
Horrible customer service , food is rushed and done incorrectly. If you go through the drive through they make you back up and almost hit the other cars to reset their timer instead of working better.. So I went inside and the kitchen smells like a sewer. I wanted to throw up. There's been a sewer smell coming from the kitchen for months how the workers put up with it is beyond my understanding. Horrible service. Horrible health hazards. Horrible smell. Horrible restaurant.
Atmosphere: 1
Food: 2
Service: 1
Yadira Contreras
Friendly service, but I don't like finds a manager to be rude with an employee outside
Ingrid medina
Customer service is awful. Waited for my mobile order 25 min. after the app said you're order is ready for pick up.
(Late night)Always quick.never anything missing. Staff always chill/pleasant
Atmosphere: 5
Food: 5
Service: 5
Since no one at this location wanted to give me this mans name here he is!!! This location has extremely poor service on top of slamming the window and asking do u want the food or not? And telling me I'm taking my sweet time ! Since when do restaurant employees speak to customers this way after I asked the other woman why have my tacos been at the window while helping a gentleman that walked up to the window ordered and I waited? Isn't it a safety concern giving service to someone walking up? I worked customer service at Jack in the box 4 yrs to know how it works ! He spoke Spanish walked away and had the cook with blond hair come up and laugh at me ! I requested a refund! The lady was upset rolled her eyes and slammed the door again! This man should be fired or retrained ! Honestly I'm in shock do not go here if I could leave a 0 review I would!
I ordered through Grubhub yesterday, 11/12/25, and I was very disappointed. There was no syrup for my French Toast Sticks; no cream and sugar for my coffee; eggs overcooked; bacon undercooked; no napkins; no cutlery. Not a good experience! 😕
Food: 1
Service: 2
was standing in line and the cashier looked at me but didn't help
Atmosphere: 3
Food: 5
Service: 1
Employee Conduct Complaint, Poor Customer Service Experience
Dear Jack in the Box Management,
On October 5th 2025, around 9:15 PM, my wife and I decided to stop by your location to get something to eat. We arrived around 9:22 PM and immediately noticed an unpleasant attitude from the cashier taking our order.
When we greeted him with a “hi,” his response was simply, “What can I get for you?” with no courtesy or acknowledgment. Almost immediately after asking that, he said, “By the way, we don’t have any sodas available right now.” Because of this, we needed a moment to decide on different drink options. We politely asked him to repeat what beverages were available, and he replied in a dismissive tone, “Ahhh, I said lemonade, Powerade, and Hi-C, I think.”
As we were trying to decide, the cashier continued to rush us and spoke impatiently, even though there were only two cars in the drive-thru and the restaurant was not busy. When we placed our order, he did not ask if we wanted a medium or large meal, so we asked him to make it large. At that point, he sounded annoyed and responded, “Ah, can I get something else for you?”
We also asked him to repeat our order to make sure everything was correct, as we have some allergy and diabetes concerns. However, he refused to do so and kept saying, “What else can I get for you?” in a frustrated tone. Nothing appeared on the screen to confirm our order, and he never told us the total before directing us to the first window.
Due to the poor attitude and lack of professionalism, we decided to cancel our order at the window. His response was a sarcastic “K, have a good night,” followed by a laugh.
We completely understand that running out of certain drinks can happen, we manage restaurants ourselves in West Hollywood, but this type of service and attitude reflects very poorly on the company. We hope management will address this situation appropriately, as the experience did not meet the customer service standards expected from Jack in the Box.
Sincerely,
Carlos Valenthi
Atmosphere: 1
Food: 1
Service: 1
I asked for no pickles but they still put pickles on my cheeseburger. I still gave me five stars because they made the tacos fresh and it was delicious.
Went the drive through on wed Sept 3rd at 9:50 pm order the munchie meal ultimate cheeseburger with double curly fries and Dr Pepper. Got home and it was the wrong hamburger it had ketc ugh up mayo lettuce and pickles and tomato’s and cheese
I tried to call the store but it goes to a
Message the mailbox is full. I couldn’t eat th food because of the pickles (allergic) and the tomato’s I don’t like but the pickle juice was on the hamburger so it was a no go
I didn’t drive back because I don’t want to sit in that line and then be told something that’s what I tried to call first.
—hopefully someone from Jackie the box corp sees this and reaches out since the store mailbox is full
Waste of time and money
Not happy
Atmosphere: 3
Food: 2
Service: 3
There fast and gets my order to go done fast
Atmosphere: 5
Food: 5
Service: 5
Stop here all the time before work always have good servers and my order is always right
Atmosphere: 5
Food: 5
Service: 5
How does it take 30 mins to go through drive through and there's only 2 cars ahead of me.
Restaurantji Recommends
I tried the Nashville hot popcorn chicken. It was fresh and not fried too hard. The bathroom was a little dirty though
Atmosphere: 3
Food: 5
Service: 5
Horrible customer service , food is rushed and done incorrectly. If you go through the drive through they make you back up and almost hit the other cars to reset their timer instead of working better.. So I went inside and the kitchen smells like a sewer. I wanted to throw up. There's been a sewer smell coming from the kitchen for months how the workers put up with it is beyond my understanding. Horrible service. Horrible health hazards. Horrible smell. Horrible restaurant.
Atmosphere: 1
Food: 2
Service: 1
Friendly service, but I don't like finds a manager to be rude with an employee outside
Customer service is awful. Waited for my mobile order 25 min. after the app said you're order is ready for pick up.
Atmosphere: 3
Food: 3
Service: 1
The most asshole employees I've ever known
Food: 3
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