Bad service overall. Waiter did not take our order for 15 minutes since we were seated. He took the order of two different customers seated after us. They forgot our tea order. Waiter was sucking up to the ladies sitting in the neighboring table while we were ignored. No waiters were attentive and hard to get their attention. We had to go up front just to settle the bill.
Atmosphere: 2
Food: 4
Service: 1
Roberto T
We visited this place when we were in old town Pasadena walking our dog on December 25th and they are open. I admire restaurants giving time to serve hot food when some restaurants choose to close this holiday. We went in together with our dog on a stroller they are open to service animals. Ambience was great not too loud and restaurant layout gives you a chance to go through each table without hitting another chair. I ordered the Japanese Miso, my wife ordered the Lamb Soup and my son ordered the Taiwanese Hot Soup. The food came in with a heating box where in they would light it up and keep the soup piping hot. It’s just like the Shabu-Shabu style on the side I ordered Vermicelli and my wife and son ordered white rice. Food was overflowing from the bowl what a great treat! All three soups we ordered had their own different tastes. This is the one of the Boiling Point restaurants that is fully staffed no need to wait on a server to get your order. Comparing this to the one we last visited this one will give you more food we had to bring home half of it as we were already full and there is still a lot left! We will come back here again for sure
Atmosphere: 5
Food: 5
Service: 5
Alexandra Vargas
The food was great! Thank you Miguel, you offers excellent customer service. You are very attentive and kind.
Atmosphere: 5
Food: 3
Service: 5
Sterling Hitchcock
Amazing concept. It’s like hot pot, but everyone has their own individual bowl. Broth & flavor of the food was great!
Atmosphere: 5
Food: 5
Service: 5
Grace Lee
This is my favorite Boiling Point in the SGV. Before COVID, there was always a long line, but nowadays it's not as bad. I used to really love coming here for their brown rice, which was more like a mixed-grain rice to me. Unfortunately, they got rid of it some time ago, which was a bummer.
This Boiling Point is probably the smallest location you'll find. The tables are very close together, making it uncomfortable to sit here--you're only about half an arm's length away from the next table. It definitely feels cramped inside.
I came here with a friend to take advantage of a deal where you get a free drink and appetizer for completing a survey at the end of the meal. However, the deal was limited to one use per table.
We ordered our hot pots, a pork belly in garlic sauce as the appetizer, and an Assam oolong tea.
Because the table was so small, fitting everything we ordered felt like a game of Tetris. The tea at 50% sweetness tasted a bit light. The garlic pork belly, however, was actually good, and the hot pots were tasty as usual.
The staff members were patient in answering my questions about the deal and were generally attentive to our needs.
Parking is usually easy, as there's a parking lot across the street about half a block away.
Because of its proximity to my home and the quality of the food, I tend to overlook the space issue and continue coming back to this Boiling Point.
Atmosphere: 3
Food: 4
Service: 4
Derrick G
Good food. The beef mild is so spicy idk why even the mild as someone who can tolerate spice levels for most part
Atmosphere: 4
Food: 4
Service: 5
M W
Nicky was a provided great service.
Karissa Ding
Terrible restaurant, mean people, never come back!
Atmosphere: 1
Food: 1
Service: 1
Julian De La Torre
Young gentlemen with green eyes.Emiliano great server helped with everything and fast!great server
Atmosphere: 5
Food: 4
Service: 5
Eddy Chen
Always forgetting an item you order. Never correct don’t order delivery.
I was curious how Boiling Point in SoCal measured up to the Bay so thought I’d try it since I was in town. The hot pots were definitely less flavorful and portions a bit smaller than the one I had in NorCal.
Service was ok for the most part. One of the younger male servers (Aaron) told me they “only had bar seating” available which was not true because there were multiple open tables. He also ignored me many times when I tried to place my order and said he “would be back” but never took my order. The other servers and cooks were amazing though, and very attentive and professional!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Hot Pot
Garland China
Stores that are stingy and do not allow the use of American Express Credit Card
Atmosphere: 3
Food: 3
Service: 1
K Do
So good!
Atmosphere: 5
Food: 5
Service: 5
Elise Li
TERRIBLE MAINTENANCE, TERRIBLE SERVICE, TERRIBLE EVERYTHING. I can’t believe what happened when I walked into this restaurant today. I arrived at 2:45, placed my order immediately, and was told there was no rice. When I asked how long it would take, they said 30 minutes. That was already unreasonable, but since I was there, I decided to wait. After waiting 20 minutes, the waiter came back and told me it would be just 10 more minutes. Then, after waiting a full 30 minutes, the waiter returned again only to say the rice was still sitting in water because the worker FORGOT TO TURN THE RICE COOKER ON. Absolutely unacceptable. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Dave Acosta
Unique Taiwanese stuff. Always here for the consistent food quality.
Bad service overall. Waiter did not take our order for 15 minutes since we were seated. He took the order of two different customers seated after us.
They forgot our tea order. Waiter was sucking up to the ladies sitting in the neighboring table while we were ignored.
No waiters were attentive and hard to get their attention. We had to go up front just to settle the bill.
Atmosphere: 2
Food: 4
Service: 1
We visited this place when we were in old town Pasadena walking our dog on December 25th and they are open. I admire restaurants giving time to serve hot food when some restaurants choose to close this holiday. We went in together with our dog on a stroller they are open to service animals. Ambience was great not too loud and restaurant layout gives you a chance to go through each table without hitting another chair. I ordered the Japanese Miso, my wife ordered the Lamb Soup and my son ordered the Taiwanese Hot Soup. The food came in with a heating box where in they would light it up and keep the soup piping hot. It’s just like the Shabu-Shabu style on the side I ordered Vermicelli and my wife and son ordered white rice. Food was overflowing from the bowl what a great treat! All three soups we ordered had their own different tastes. This is the one of the Boiling Point restaurants that is fully staffed no need to wait on a server to get your order. Comparing this to the one we last visited this one will give you more food we had to bring home half of it as we were already full and there is still a lot left! We will come back here again for sure
Atmosphere: 5
Food: 5
Service: 5
The food was great!
Thank you Miguel, you offers excellent customer service. You are very attentive and kind.
Atmosphere: 5
Food: 3
Service: 5
Amazing concept. It’s like hot pot, but everyone has their own individual bowl. Broth & flavor of the food was great!
Atmosphere: 5
Food: 5
Service: 5
This is my favorite Boiling Point in the SGV. Before COVID, there was always a long line, but nowadays it's not as bad. I used to really love coming here for their brown rice, which was more like a mixed-grain rice to me. Unfortunately, they got rid of it some time ago, which was a bummer.
This Boiling Point is probably the smallest location you'll find. The tables are very close together, making it uncomfortable to sit here--you're only about half an arm's length away from the next table. It definitely feels cramped inside.
I came here with a friend to take advantage of a deal where you get a free drink and appetizer for completing a survey at the end of the meal. However, the deal was limited to one use per table.
We ordered our hot pots, a pork belly in garlic sauce as the appetizer, and an Assam oolong tea.
Because the table was so small, fitting everything we ordered felt like a game of Tetris. The tea at 50% sweetness tasted a bit light. The garlic pork belly, however, was actually good, and the hot pots were tasty as usual.
The staff members were patient in answering my questions about the deal and were generally attentive to our needs.
Parking is usually easy, as there's a parking lot across the street about half a block away.
Because of its proximity to my home and the quality of the food, I tend to overlook the space issue and continue coming back to this Boiling Point.
Atmosphere: 3
Food: 4
Service: 4
Good food. The beef mild is so spicy idk why even the mild as someone who can tolerate spice levels for most part
Atmosphere: 4
Food: 4
Service: 5
Nicky was a provided great service.
Terrible restaurant, mean people, never come back!
Atmosphere: 1
Food: 1
Service: 1
Young gentlemen with green eyes.Emiliano great server helped with everything and fast!great server
Atmosphere: 5
Food: 4
Service: 5
Always forgetting an item you order. Never correct don’t order delivery.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was curious how Boiling Point in SoCal measured up to the Bay so thought I’d try it since I was in town. The hot pots were definitely less flavorful and portions a bit smaller than the one I had in NorCal.
Service was ok for the most part. One of the younger male servers (Aaron) told me they “only had bar seating” available which was not true because there were multiple open tables. He also ignored me many times when I tried to place my order and said he “would be back” but never took my order. The other servers and cooks were amazing though, and very attentive and professional!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Hot Pot
Stores that are stingy and do not allow the use of American Express Credit Card
Atmosphere: 3
Food: 3
Service: 1
So good!
Atmosphere: 5
Food: 5
Service: 5
TERRIBLE MAINTENANCE, TERRIBLE SERVICE, TERRIBLE EVERYTHING. I can’t believe what happened when I walked into this restaurant today. I arrived at 2:45, placed my order immediately, and was told there was no rice. When I asked how long it would take, they said 30 minutes. That was already unreasonable, but since I was there, I decided to wait.
After waiting 20 minutes, the waiter came back and told me it would be just 10 more minutes. Then, after waiting a full 30 minutes, the waiter returned again only to say the rice was still sitting in water because the worker FORGOT TO TURN THE RICE COOKER ON.
Absolutely unacceptable. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Unique Taiwanese stuff. Always here for the consistent food quality.
Atmosphere: 4
Food: 5
Service: 3
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