Ordered Patty Melts and they were cooked to perfection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cajun Fries
Mirna Serna
I tried to like this place but honestly the times I’ve gone which has only been twice I’ve had a bad experience. I walked in and right away was a funky smell in the restaurant. When it was time to serve my drinks the machine area was gross and sticky all over the floor. I tried to bypass all that and still when I took a sip of my soda had no flavor. I really hope they can work on their cleanliness. Unfortunately, I won’t be going back.
Atmosphere: 1
Food: 2
Service: 3
Frozen Realm
Great place! Staff is super nice too! Perfect spot for a quick bite to keep on exploring Pasadena
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cheeseburger
Renita Smith
Daughter loves the food and the fries are the best Cajun fries and a lot for your money
Atmosphere: 4
Food: 5
Service: 5
Gerard A Mark
My first time here. The food was pretty good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Five Guys Style, Little Cheeseburger, Hamburger, Their Cheeseburger, Beef Hotdog and Fries
July Cesar
I had a very strange experience here.... You should always listen to your gut.
I came in on 9/2/2025 at around 11:30 AM and ordered a burger. I ate my order, then headed to the restroom to wash my hands. When I opened the door, I CUT MY HAND on the door's sheet metal - because the sheet metal's edge is pointed up by the door handle. This is a sharp edge. If you look at the pictures that I posted, you can see exactly what I’m talking about.
This completely freaked me out. To make it worse, when I inspected the door, I could see what seemed to be blood. Here is the weird part: i don’t think it was my blood; the pattern on the door was not consistent with my wound - it was so strange, and is honestly giving me awful thoughts.
To add insult to injury, the burger was not good - both buns were very soggy. I’m not even sure how that could be because I grabbed the burger as soon as it came out. A few hours later, around 3:30 PM, I started getting a stomachache and having to go to the bathroom repeatedly. (Sorry for the TMI)
When I walked into this place, I distinctly remember the little voice in my head saying,” Don’t eat here, it seems off, go next door to Mendocino”.... But I figured, I’m already here and haven’t tried this before. That was a mistake. It was a terrible experience, and I will never eat at a Five Guys again.
Atmosphere: 1
Food: 1
Service: 4
Kevin Chen
Good fries! Good portions!
Atmosphere: 4
Food: 5
Service: 5
Dmitriy Markiv
Good burger. FYI Cajun fries and bacon cost extra. They are good and it was a $5 difference and we felt that is a lot for seasoning and a piece of bacon and it would be appreciated if the cashier told us when adding to the cost of the meal so we can make the decision to get it or not.
I ordered a burger to go and the cashier went a above and beyond. Offered me a cup for water while I waited and made sure they got my order right.
M F
The manager knows how to run this place. Excellent customer service.
Rebekah Ann
I’d never been to Five Guys before, I’m a big fan of fast food that’s fast, and if not fast then at least inexpensive….but the drive thru at our usual burger place was around the block and I didn’t want to deal with it.
Here’s the thing; the employees were nice, the ingredients were fresh, and there are a lot of cool toppings like grilled mushrooms. The problem is - the bun was cold, the seating area smelled awful (seriously gross) I had to ask for the table to be wiped off when all the tables were empty but dirty. I paid over $80 for 4 of us to eat and not everyone in our group ordered fries and 1 didn’t even get a drink (they only do water). Overall, not horrible but not good.
Was it very expensive fast food that took forever, or was it a very mediocre dine-in experience with a crappy dining room? Who knows, I only know I’m not returning.
Murat Aydemir
Traditional Five Guys, did not surprise in anyway.
Location is okay, still a bit far from the attraction area, slightly closer to Old Pasadena.
Ordered little cheeseburger with french fries and drink. Taste is same as other branches.
If you want to eat fast and pay reasonable price, yes I can recommend.
Hella good
Ordered Patty Melts and they were cooked to perfection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cajun Fries
I tried to like this place but honestly the times I’ve gone which has only been twice I’ve had a bad experience. I walked in and right away was a funky smell in the restaurant. When it was time to serve my drinks the machine area was gross and sticky all over the floor. I tried to bypass all that and still when I took a sip of my soda had no flavor. I really hope they can work on their cleanliness. Unfortunately, I won’t be going back.
Atmosphere: 1
Food: 2
Service: 3
Great place! Staff is super nice too! Perfect spot for a quick bite to keep on exploring Pasadena
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cheeseburger
Daughter loves the food and the fries are the best Cajun fries and a lot for your money
Atmosphere: 4
Food: 5
Service: 5
My first time here. The food was pretty good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Five Guys Style, Little Cheeseburger, Hamburger, Their Cheeseburger, Beef Hotdog and Fries
I had a very strange experience here.... You should always listen to your gut.
I came in on 9/2/2025 at around 11:30 AM and ordered a burger. I ate my order, then headed to the restroom to wash my hands.
When I opened the door, I CUT MY HAND on the door's sheet metal - because the sheet metal's edge is pointed up by the door handle. This is a sharp edge.
If you look at the pictures that I posted, you can see exactly what I’m talking about.
This completely freaked me out. To make it worse, when I inspected the door, I could see what seemed to be blood. Here is the weird part: i don’t think it was my blood; the pattern on the door was not consistent with my wound - it was so strange, and is honestly giving me awful thoughts.
To add insult to injury, the burger was not good - both buns were very soggy. I’m not even sure how that could be because I grabbed the burger as soon as it came out. A few hours later, around 3:30 PM, I started getting a stomachache and having to go to the bathroom repeatedly. (Sorry for the TMI)
When I walked into this place, I distinctly remember the little voice in my head saying,” Don’t eat here, it seems off, go next door to Mendocino”.... But I figured, I’m already here and haven’t tried this before. That was a mistake. It was a terrible experience, and I will never eat at a Five Guys again.
Atmosphere: 1
Food: 1
Service: 4
Good fries! Good portions!
Atmosphere: 4
Food: 5
Service: 5
Good burger. FYI Cajun fries and bacon cost extra. They are good and it was a $5 difference and we felt that is a lot for seasoning and a piece of bacon and it would be appreciated if the cashier told us when adding to the cost of the meal so we can make the decision to get it or not.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Bacon Cheeseburger
Excellent as usual
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Their Cheeseburger
Restaurantji Recommends
I ordered a burger to go and the cashier went a above and beyond. Offered me a cup for water while I waited and made sure they got my order right.
The manager knows how to run this place. Excellent customer service.
I’d never been to Five Guys before, I’m a big fan of fast food that’s fast, and if not fast then at least inexpensive….but the drive thru at our usual burger place was around the block and I didn’t want to deal with it.
Here’s the thing; the employees were nice, the ingredients were fresh, and there are a lot of cool toppings like grilled mushrooms. The problem is - the bun was cold, the seating area smelled awful (seriously gross) I had to ask for the table to be wiped off when all the tables were empty but dirty. I paid over $80 for 4 of us to eat and not everyone in our group ordered fries and 1 didn’t even get a drink (they only do water). Overall, not horrible but not good.
Was it very expensive fast food that took forever, or was it a very mediocre dine-in experience with a crappy dining room? Who knows, I only know I’m not returning.
Traditional Five Guys, did not surprise in anyway.
Location is okay, still a bit far from the attraction area, slightly closer to Old Pasadena.
Ordered little cheeseburger with french fries and drink. Taste is same as other branches.
If you want to eat fast and pay reasonable price, yes I can recommend.
The whole place smells like toilet
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