Great place! Staff is super nice too! Perfect spot for a quick bite to keep on exploring Pasadena
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cheeseburger
Renita Smith
Daughter loves the food and the fries are the best Cajun fries and a lot for your money
Atmosphere: 4
Food: 5
Service: 5
Gerard A Mark
My first time here. The food was pretty good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Five Guys Style, Little Cheeseburger, Hamburger, Their Cheeseburger, Beef Hotdog and Fries
July Cesar
I had a very strange experience here.... You should always listen to your gut.
I came in on 9/2/2025 at around 11:30 AM and ordered a burger. I ate my order, then headed to the restroom to wash my hands. When I opened the door, I CUT MY HAND on the door's sheet metal - because the sheet metal's edge is pointed up by the door handle. This is a sharp edge. If you look at the pictures that I posted, you can see exactly what I’m talking about.
This completely freaked me out. To make it worse, when I inspected the door, I could see what seemed to be blood. Here is the weird part: i don’t think it was my blood; the pattern on the door was not consistent with my wound - it was so strange, and is honestly giving me awful thoughts.
To add insult to injury, the burger was not good - both buns were very soggy. I’m not even sure how that could be because I grabbed the burger as soon as it came out. A few hours later, around 3:30 PM, I started getting a stomachache and having to go to the bathroom repeatedly. (Sorry for the TMI)
When I walked into this place, I distinctly remember the little voice in my head saying,” Don’t eat here, it seems off, go next door to Mendocino”.... But I figured, I’m already here and haven’t tried this before. That was a mistake. It was a terrible experience, and I will never eat at a Five Guys again.
Atmosphere: 1
Food: 1
Service: 4
Kevin Chen
Good fries! Good portions!
Atmosphere: 4
Food: 5
Service: 5
Dmitriy Markiv
Good burger. FYI Cajun fries and bacon cost extra. They are good and it was a $5 difference and we felt that is a lot for seasoning and a piece of bacon and it would be appreciated if the cashier told us when adding to the cost of the meal so we can make the decision to get it or not.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Bacon Cheeseburger
Armando Ibarrarán
Excellent as usual
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Their Cheeseburger
Esmeralda
I ordered a burger to go and the cashier went a above and beyond. Offered me a cup for water while I waited and made sure they got my order right.
M F
The manager knows how to run this place. Excellent customer service.
Rebekah Ann
I’d never been to Five Guys before, I’m a big fan of fast food that’s fast, and if not fast then at least inexpensive….but the drive thru at our usual burger place was around the block and I didn’t want to deal with it.
Here’s the thing; the employees were nice, the ingredients were fresh, and there are a lot of cool toppings like grilled mushrooms. The problem is - the bun was cold, the seating area smelled awful (seriously gross) I had to ask for the table to be wiped off when all the tables were empty but dirty. I paid over $80 for 4 of us to eat and not everyone in our group ordered fries and 1 didn’t even get a drink (they only do water). Overall, not horrible but not good.
Was it very expensive fast food that took forever, or was it a very mediocre dine-in experience with a crappy dining room? Who knows, I only know I’m not returning.
Traditional Five Guys, did not surprise in anyway.
Location is okay, still a bit far from the attraction area, slightly closer to Old Pasadena.
Ordered little cheeseburger with french fries and drink. Taste is same as other branches.
If you want to eat fast and pay reasonable price, yes I can recommend.
Silverio Galicia
The whole place smells like toilet
Geraldo Macias
The food is just okay and the price is stupid. I will never go back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Víctor Emilio Nova Oñate
The incredible food is currently my top 1 in burgers in the US, the rock music creates a very pleasant atmosphere
Atmosphere: 5
Food: 5
Service: 5
Anthony Shacar
I've been enjoying Five Guys for the past 15+ years, so I'm disappointed to say that this is my first and only negative experience with this chain. First, there was an odd smell (it's validating to see I'm not the only one who has noticed). Secondly, the beverage dispenser was delivering what amounted to colored water. The machine seemed to need syrup or something. When I mentioned it to the person behind the counter, he just told me to try the other machine. I did, and that too was not functioning properly. It was also odd that many of the flavors were "unavailable" at 11am. There definitely seems to be some upkeep/maintenance issues at this location (maybe that can account for the smell?). Well, after mentioning that the second machine wasn't working and getting nothing but blank looks and shrugged shoulders, I asked them to refund my $3+ for the medium tinted-water that I was holding. The manager comes out to issue a refund and I mentioned that I would have been satisfied with someone fixing the machine so that I could enjoy a cold Dr. Pepper with my $26 burger and fries. She conjured up her best fake smile and said "I understand." Clearly, she didn't understand that a little customer service goes a long way. I definitely won't be returning to this location. Especially when you can get a better burger at Lucky Boy for $16. And they understand what good customer service is!
Great place! Staff is super nice too! Perfect spot for a quick bite to keep on exploring Pasadena
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cheeseburger
Daughter loves the food and the fries are the best Cajun fries and a lot for your money
Atmosphere: 4
Food: 5
Service: 5
My first time here. The food was pretty good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Five Guys Style, Little Cheeseburger, Hamburger, Their Cheeseburger, Beef Hotdog and Fries
I had a very strange experience here.... You should always listen to your gut.
I came in on 9/2/2025 at around 11:30 AM and ordered a burger. I ate my order, then headed to the restroom to wash my hands.
When I opened the door, I CUT MY HAND on the door's sheet metal - because the sheet metal's edge is pointed up by the door handle. This is a sharp edge.
If you look at the pictures that I posted, you can see exactly what I’m talking about.
This completely freaked me out. To make it worse, when I inspected the door, I could see what seemed to be blood. Here is the weird part: i don’t think it was my blood; the pattern on the door was not consistent with my wound - it was so strange, and is honestly giving me awful thoughts.
To add insult to injury, the burger was not good - both buns were very soggy. I’m not even sure how that could be because I grabbed the burger as soon as it came out. A few hours later, around 3:30 PM, I started getting a stomachache and having to go to the bathroom repeatedly. (Sorry for the TMI)
When I walked into this place, I distinctly remember the little voice in my head saying,” Don’t eat here, it seems off, go next door to Mendocino”.... But I figured, I’m already here and haven’t tried this before. That was a mistake. It was a terrible experience, and I will never eat at a Five Guys again.
Atmosphere: 1
Food: 1
Service: 4
Good fries! Good portions!
Atmosphere: 4
Food: 5
Service: 5
Good burger. FYI Cajun fries and bacon cost extra. They are good and it was a $5 difference and we felt that is a lot for seasoning and a piece of bacon and it would be appreciated if the cashier told us when adding to the cost of the meal so we can make the decision to get it or not.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Bacon Cheeseburger
Excellent as usual
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Their Cheeseburger
I ordered a burger to go and the cashier went a above and beyond. Offered me a cup for water while I waited and made sure they got my order right.
The manager knows how to run this place. Excellent customer service.
I’d never been to Five Guys before, I’m a big fan of fast food that’s fast, and if not fast then at least inexpensive….but the drive thru at our usual burger place was around the block and I didn’t want to deal with it.
Here’s the thing; the employees were nice, the ingredients were fresh, and there are a lot of cool toppings like grilled mushrooms. The problem is - the bun was cold, the seating area smelled awful (seriously gross) I had to ask for the table to be wiped off when all the tables were empty but dirty. I paid over $80 for 4 of us to eat and not everyone in our group ordered fries and 1 didn’t even get a drink (they only do water). Overall, not horrible but not good.
Was it very expensive fast food that took forever, or was it a very mediocre dine-in experience with a crappy dining room? Who knows, I only know I’m not returning.
Restaurantji Recommends
Traditional Five Guys, did not surprise in anyway.
Location is okay, still a bit far from the attraction area, slightly closer to Old Pasadena.
Ordered little cheeseburger with french fries and drink. Taste is same as other branches.
If you want to eat fast and pay reasonable price, yes I can recommend.
The whole place smells like toilet
The food is just okay and the price is stupid. I will never go back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
The incredible food is currently my top 1 in burgers in the US, the rock music creates a very pleasant atmosphere
Atmosphere: 5
Food: 5
Service: 5
I've been enjoying Five Guys for the past 15+ years, so I'm disappointed to say that this is my first and only negative experience with this chain. First, there was an odd smell (it's validating to see I'm not the only one who has noticed). Secondly, the beverage dispenser was delivering what amounted to colored water. The machine seemed to need syrup or something. When I mentioned it to the person behind the counter, he just told me to try the other machine. I did, and that too was not functioning properly. It was also odd that many of the flavors were "unavailable" at 11am. There definitely seems to be some upkeep/maintenance issues at this location (maybe that can account for the smell?). Well, after mentioning that the second machine wasn't working and getting nothing but blank looks and shrugged shoulders, I asked them to refund my $3+ for the medium tinted-water that I was holding. The manager comes out to issue a refund and I mentioned that I would have been satisfied with someone fixing the machine so that I could enjoy a cold Dr. Pepper with my $26 burger and fries. She conjured up her best fake smile and said "I understand." Clearly, she didn't understand that a little customer service goes a long way. I definitely won't be returning to this location. Especially when you can get a better burger at Lucky Boy for $16. And they understand what good customer service is!
Atmosphere: 1
Food: 3
Service: 2
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