Horrible service walked in and was ignored manager looking down at laptop and employees didn't greet me at all for over 5 mins and eye contact and it wasn't busy at all I was the only customer . Horrible management and employees
Marina K.
Today I was in a rush then I ordered online. The order said that my order would be ready at 1:49pm which was 20 min time. I got there at 2pm and the lady said that they just are going to work on my order. They have no parking and it's hard to park in the street. I parked in a place I shouldn't because was a couple seconds pick up. I had to go back and park a block away. I went back. Picked my food, once I got home the order was wrong. So disappointed.
Bill W.
Jersey Mikes is always good for a quick sammy. Way better than Subway, but I still prefer mom and pop shops or delis over franchised chains.
Savana C.
Being from NY I really enjoy their sandwiches here, my husband and my children love it here too. Sometimes they mix some of the meats and stuff but it's only when they get really busy must try it if you want a great sandwich.
Crystal F.
Jersey Mikes on Foothill in Pasadena their customer service is rude and disrespectful. Took a trip here with my nephew to get a sandwich. There were other customers in line but we were able to order. One young man took his order and said to give his ticket to the cashier. We approached the cashier who was just standing there. He never acknowledged us and began helping another customer. He finally finished and began doing something else. Never asking if he could help us, saying hold on I'll be with you. NOTHING! We took a seat waiting for some assistance. Other customers began moving towards the front and that's when he started helping everyone else in line. Once he cleared the line he still never helped us. Walking away from the cash register. Once our food was ready the young man that took our order came to help us while that other guy stood in the back doing nothing. I tried telling the guy helping us what had happened. He talked over me as if I wasn't saying anything. My nephew grabbed his food and we walked out. I could not that that pass so I went back into the establishment spoke with the second young man and asked if there was anyone I could talk to or a number I could call. He told me that there was no manager there and she wouldn't be there until tomorrow morning. He told me her name is Nicole but did not give me a last name. I do plan on calling her in the morning and reporting both of them and reporting the issue to their corporate office.
Ryan T
Jersey Mikes has always tasted better than Subway (in my opinion). Dropped by this location with my son this evening to enjoy a quick dinner. Service was fantastic! Employees were extremely friendly and welcoming.I especially wanted to thank Rick! Times are tough now days and his attitude totally made my day! It's people like this we need more in this world. If you are reading this Rick, thanks again and look forward to coming to this location many more times! Management, please take notice of the awesome employees at this location. I do apologize for not getting the other employees names but they were also great!Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ryan T.
Jersey Mikes has always tasted better than Subway (in my opinion). Dropped by this location with my son this evening to enjoy a quick dinner. Service was fantastic! Employees were extremely friendly and welcoming. I especially wanted to thank Rick! Times are tough now days and his attitude totally made my day! It's people like this we need more in this world. If you are reading this Rick, thanks again and look forward to coming to this location many more times! Management, please take notice of the awesome employees at this location. I do apologize for not getting the other employees names but they were also great! Thank you!
Collin M.
Solid jersey mikes and the only one of the sub places that survived (jimmy johns, which wich, Togo's, etc failing) for a bit. Love their hot cheesesteak sandwiches. Only issues is they do take a bit to make. Also the soda machine has had one or two spigots out a decent percentage of the time I've been there.
Zion L.
I asked for them to toast the Bread on the sandwich and they toasted the bread l, meat and cheese I didn't ask for all of that to be toasted just the bread. Very annoying when you have a long line and people are on there lunch breaks
Staff is rude and disrespectful. There's no manager on site that would be able to help. The guy behind the counter( blond) young man has no manners and the cashier a black guy made fun of me too. I hope there's a video surveillance to get them fired for their behavior.
Charles Coleman
Food is always good. Long waits due to online ordering.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Italian Hero with Jalapeno Kettle Chips, Club Supreme
Max
Don’t mobile order during lunch it took 15 minutes longer than the eta for me just order
Atmosphere: 5
Food: 5
Service: 3
Cathey Rahe
Great friendly and fast service. Great team. Thank you .
Atmosphere: 5
Food: 5
Service: 5
Beth S.
I came here with a large catering order. I called it ahead 4 days before the event. They said they could have it ready by 11:30am on the day of my event. When I arrived they were not even halfway done with my order. I waited patiently even though I was going to arrive late the the lunch event with all the food. When I arrived, I discovered they had not given me any mayo or mustard packets at all. They also didn't provide any napkins at all. It was so disappointing, and was too late to drive all the way back to get them. I tried calling several times to find out what they could do for me, and no one answers the phone at all. I will not be retiring with my large orders again. I can't afford to pay nearly $500 for food and have it missing a key ingredient. So disappointed.
Great sandwiches my fav quick and
Atmosphere: 5
Food: 5
Service: 5
Horrible service walked in and was ignored manager looking down at laptop and employees didn't greet me at all for over 5 mins and eye contact and it wasn't busy at all I was the only customer . Horrible management and employees
Today I was in a rush then I ordered online. The order said that my order would be ready at 1:49pm which was 20 min time. I got there at 2pm and the lady said that they just are going to work on my order. They have no parking and it's hard to park in the street. I parked in a place I shouldn't because was a couple seconds pick up. I had to go back and park a block away. I went back. Picked my food, once I got home the order was wrong. So disappointed.
Jersey Mikes is always good for a quick sammy. Way better than Subway, but I still prefer mom and pop shops or delis over franchised chains.
Being from NY I really enjoy their sandwiches here, my husband and my children love it here too. Sometimes they mix some of the meats and stuff but it's only when they get really busy must try it if you want a great sandwich.
Jersey Mikes on Foothill in Pasadena their customer service is rude and disrespectful. Took a trip here with my nephew to get a sandwich. There were other customers in line but we were able to order. One young man took his order and said to give his ticket to the cashier. We approached the cashier who was just standing there. He never acknowledged us and began helping another customer. He finally finished and began doing something else. Never asking if he could help us, saying hold on I'll be with you. NOTHING! We took a seat waiting for some assistance. Other customers began moving towards the front and that's when he started helping everyone else in line. Once he cleared the line he still never helped us. Walking away from the cash register. Once our food was ready the young man that took our order came to help us while that other guy stood in the back doing nothing. I tried telling the guy helping us what had happened. He talked over me as if I wasn't saying anything. My nephew grabbed his food and we walked out. I could not that that pass so I went back into the establishment spoke with the second young man and asked if there was anyone I could talk to or a number I could call. He told me that there was no manager there and she wouldn't be there until tomorrow morning. He told me her name is Nicole but did not give me a last name. I do plan on calling her in the morning and reporting both of them and reporting the issue to their corporate office.
Jersey Mikes has always tasted better than Subway (in my opinion). Dropped by this location with my son this evening to enjoy a quick dinner. Service was fantastic! Employees were extremely friendly and welcoming.I especially wanted to thank Rick! Times are tough now days and his attitude totally made my day! It's people like this we need more in this world. If you are reading this Rick, thanks again and look forward to coming to this location many more times! Management, please take notice of the awesome employees at this location. I do apologize for not getting the other employees names but they were also great!Thank you!
Atmosphere: 5
Food: 5
Service: 5
Jersey Mikes has always tasted better than Subway (in my opinion). Dropped by this location with my son this evening to enjoy a quick dinner. Service was fantastic! Employees were extremely friendly and welcoming. I especially wanted to thank Rick! Times are tough now days and his attitude totally made my day! It's people like this we need more in this world. If you are reading this Rick, thanks again and look forward to coming to this location many more times! Management, please take notice of the awesome employees at this location. I do apologize for not getting the other employees names but they were also great! Thank you!
Solid jersey mikes and the only one of the sub places that survived (jimmy johns, which wich, Togo's, etc failing) for a bit. Love their hot cheesesteak sandwiches. Only issues is they do take a bit to make. Also the soda machine has had one or two spigots out a decent percentage of the time I've been there.
I asked for them to toast the Bread on the sandwich and they toasted the bread l, meat and cheese I didn't ask for all of that to be toasted just the bread. Very annoying when you have a long line and people are on there lunch breaks
Restaurantji Recommends
Staff is rude and disrespectful. There's no manager on site that would be able to help. The guy behind the counter( blond) young man has no manners and the cashier a black guy made fun of me too. I hope there's a video surveillance to get them fired for their behavior.
Food is always good. Long waits due to online ordering.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Italian Hero with Jalapeno Kettle Chips, Club Supreme
Don’t mobile order during lunch it took 15 minutes longer than the eta for me just order
Atmosphere: 5
Food: 5
Service: 3
Great friendly and fast service. Great team. Thank you .
Atmosphere: 5
Food: 5
Service: 5
I came here with a large catering order. I called it ahead 4 days before the event. They said they could have it ready by 11:30am on the day of my event. When I arrived they were not even halfway done with my order. I waited patiently even though I was going to arrive late the the lunch event with all the food. When I arrived, I discovered they had not given me any mayo or mustard packets at all. They also didn't provide any napkins at all. It was so disappointing, and was too late to drive all the way back to get them. I tried calling several times to find out what they could do for me, and no one answers the phone at all. I will not be retiring with my large orders again. I can't afford to pay nearly $500 for food and have it missing a key ingredient. So disappointed.