This location used to be decent, but has become steadily worse over the past year. There is rarely enough staff here — often, customers are left for many minutes at a time just standing in the shop waiting for someone to acknowledge them. Employees are never really rude — they’re just zombie-like and unapologetic for the crap experience. Truthfully, they’re probably treated horribly by the franchise owner, who is obviously cheap and NOT at all into customer service. This location almost never has “Hot-N-Ready” pizza on standby, always saying it’ll take about 15 minutes, which is absolutely not what Little Caesars is known for.
The unfortunate thing is, if you’re in Pasadena or Altadena, this is what you’re stuck with. The closest location after this is in Alhambra, which is a 40-minute round trip from central Pasadena. I’m not sure anyone is willing to drive that far/long for a quick and easy dinner option like Little Caesars.
After multiple really disappointing experiences here, I’m done with this location. The company should take notice of this location and severely reprimand the owner — we won’t be returning, and urge others to pass on this. If not, don’t say you weren’t warned!
Final visit on a Thursday night found about 7 people standing and waiting in the shop, no employee behind the counter, no one apologizing for the wait or explaining the back-up. After about 5 minutes of everyone looking at each other, I finally said screw it and left with another customer who said they’d never return, either.
Atmosphere: 1
Food: 3
Service: 1
JohnB 00007
I ordered the Ultimate Supreme for delivery. I didn't expect much but it was better than I thought. The crust was nice and it had lots of toppings on it. Not bad for the price.
Sharon J
Ordered pepperoni pizza Fresh and hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Crazy Bread
Miguel Rodriguez
There's a reason they don't respond to any 1 star reviews and only write back to the positive feedback... talk about not having priorities straight.
Josh Ryan Bligh
When they tell you it’s a 15-minute wait for takeout, do understand they actually mean about 45 minutes…for a single pizza.
Melissa Harvey
Dismal to say the least. Customer service is terrible, pizza wasn't great. The card machine errored on their side, but came out of my bank. They tried to charge me twice, and make me jump through hoops to get my money back. Poorly managed. Probably won't be back to this one.
Atmosphere: 1
Food: 2
Service: 1
William Ramirez
They closed at 10 came in at 9:30 and they told me they couldn’t make nothing for me because they’re about to close really disappointed in customer service
Okay pizza is just a quick way to get your pizza. The hot and ready is just always there. A lot of homeless people waiting around the pizza shop.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
Day Calderon
Came to pick up my pizzas. They had forgotten to give me the sauces which I paid for. When I got home and double checked the receipt, they had also forgotten to give me one of the pizzas. I called the store and no one picked up for over 10mins. The second time I called someone else picked up and she was not able to resolve anything for me, and we disconnected. All I wanted was to either get the pizza or a refund.
Atmosphere: 1
Food: 3
Service: 2
Marianna Aparician
I call to complain of 2 pizzas and the garlic cheese sticks they are not freshly made the dough was old it taste dry and hard the bread crust was not soft the cheese stick taste like taste mildewed like expired cottage cheese I don’t know what happened this is 2nd time I order pizza and this happens do they saved the pizza from a day before to sale to customers ?I spoke to Peter on the phone at 8:45pm 11/09/24 and he said to bring the pizza back when 10 kids already had eat a whole pizza I took pictures of the pizza left I spend almost $30.00 I will go to a different location next time do not buy pizza here because they don’t make pizza fresh they give you old pizza from the day before I hope the kids don’t get sick tomorrow
Aidee Calderon
Came to pick up my pizzas. They had forgotten to give me the sauces which I paid for. When I got home and double checked the receipt, they had also forgotten to give me one of the pizzas. I called the store and no one picked up for over 10mins. The second time I called someone else picked up and she was not able to resolve anything for me, and we disconnected. All I wanted was to either get the pizza or a refund.
Tasts the way it looks.
This location used to be decent, but has become steadily worse over the past year. There is rarely enough staff here — often, customers are left for many minutes at a time just standing in the shop waiting for someone to acknowledge them. Employees are never really rude — they’re just zombie-like and unapologetic for the crap experience. Truthfully, they’re probably treated horribly by the franchise owner, who is obviously cheap and NOT at all into customer service. This location almost never has “Hot-N-Ready” pizza on standby, always saying it’ll take about 15 minutes, which is absolutely not what Little Caesars is known for.
The unfortunate thing is, if you’re in Pasadena or Altadena, this is what you’re stuck with. The closest location after this is in Alhambra, which is a 40-minute round trip from central Pasadena. I’m not sure anyone is willing to drive that far/long for a quick and easy dinner option like Little Caesars.
After multiple really disappointing experiences here, I’m done with this location. The company should take notice of this location and severely reprimand the owner — we won’t be returning, and urge others to pass on this. If not, don’t say you weren’t warned!
Final visit on a Thursday night found about 7 people standing and waiting in the shop, no employee behind the counter, no one apologizing for the wait or explaining the back-up. After about 5 minutes of everyone looking at each other, I finally said screw it and left with another customer who said they’d never return, either.
Atmosphere: 1
Food: 3
Service: 1
I ordered the Ultimate Supreme for delivery. I didn't expect much but it was better than I thought. The crust was nice and it had lots of toppings on it. Not bad for the price.
Ordered pepperoni pizza
Fresh and hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Crazy Bread
There's a reason they don't respond to any 1 star reviews and only write back to the positive feedback... talk about not having priorities straight.
When they tell you it’s a 15-minute wait for takeout, do understand they actually mean about 45 minutes…for a single pizza.
Dismal to say the least. Customer service is terrible, pizza wasn't great. The card machine errored on their side, but came out of my bank. They tried to charge me twice, and make me jump through hoops to get my money back. Poorly managed. Probably won't be back to this one.
Atmosphere: 1
Food: 2
Service: 1
They closed at 10 came in at 9:30 and they told me they couldn’t make nothing for me because they’re about to close really disappointed in customer service
Better tha. Average little ceasar's
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Crazy Puffs Crazy Sauce Combo, Crazy Combo Crazy Bread & Crazy Sauce, 3 Meat Treat, Caesar Dip
Too many people just standing there... it was so crowded and the pizzas don't come out quickly. Wait time was more than expected.
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
Okay pizza is just a quick way to get your pizza. The hot and ready is just always there. A lot of homeless people waiting around the pizza shop.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
Came to pick up my pizzas. They had forgotten to give me the sauces which I paid for. When I got home and double checked the receipt, they had also forgotten to give me one of the pizzas. I called the store and no one picked up for over 10mins. The second time I called someone else picked up and she was not able to resolve anything for me, and we disconnected. All I wanted was to either get the pizza or a refund.
Atmosphere: 1
Food: 3
Service: 2
I call to complain of 2 pizzas and the garlic cheese sticks they are not freshly made the dough was old it taste dry and hard the bread crust was not soft the cheese stick taste like taste mildewed like expired cottage cheese I don’t know what happened this is 2nd time I order pizza and this happens do they saved the pizza from a day before to sale to customers ?I spoke to Peter on the phone at 8:45pm 11/09/24 and he said to bring the pizza back when 10 kids already had eat a whole pizza I took pictures of the pizza left I spend almost $30.00 I will go to a different location next time do not buy pizza here because they don’t make pizza fresh they give you old pizza from the day before I hope the kids don’t get sick tomorrow
Came to pick up my pizzas. They had forgotten to give me the sauces which I paid for. When I got home and double checked the receipt, they had also forgotten to give me one of the pizzas. I called the store and no one picked up for over 10mins. The second time I called someone else picked up and she was not able to resolve anything for me, and we disconnected. All I wanted was to either get the pizza or a refund.
Atmosphere: 1
Food: 3
Service: 2
The quality of the dough has improved
Food: 5
Service: 5
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