Service was average Burger was pretty good Meatball sub was subpar Drink was a heavy poor but failed at being an Old fashion A bit pricy for a bar Might be great for bar flys but we will not return
Atmosphere: 2
Food: 3
Service: 3
Michael Friend
Those shrimp. A must try.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Lopez
Great place, good food, great service.
Atmosphere: 5
Food: 5
Service: 5
William Desantis
Our first dining experience at Rocco’s Pasadena was truly unfortunate and left us feeling taken advantage of as guests. From the moment we arrived, it was clear that hospitality is not a priority here. The hostess, who is supposed to set the tone for the entire dining experience was unenthusiastic, did not smile, and made no effort to be welcoming. For a small party of 2, she handed us menus and told us to find our own table. At that point, one has to wonder what the purpose of having a host even is. It later became apparent that the hostess was also our server, which unfortunately explained a lot. The service throughout the meal was completely lifeless not a single smile, no engagement, and no sense of urgency or care. To make matters worse, two small 10-inch pizzas took over one hour to arrive.
When the check came, the experience went from disappointing to outright frustrating. An automatic 18% gratuity was added to our bill for a party of only two despite the extremely poor service. While this policy is apparently mentioned on the menu, it does not make it acceptable. I typically tip a generous 20%-25% when service is good and deserved. On top of that, we were informed that any check over $150 is also subject to automatic gratuity, regardless of service quality. Gratuity should always be at the discretion of the guest, not forced through policy.
To add insult to injury, a non-cash transaction fee was also added simply for paying with a credit card. Between mandatory gratuity and additional fees, the entire experience felt driven by greed rather than hospitality.
The beautiful city of Pasadena has hundreds of incredible restaurants to choose from, many of which truly value their guests and take pride in service. Don’t waste your time or your money at Rocco’s Pasadena. Unfortunately, this was a very poor first impression, and we will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Renae McDowell
Coo vibe , drinks not on happy hour are kinda expensive
Atmosphere: 2
Food: 4
Service: 4
Lucie D'Agostino
Awesome times always!
Atmosphere: 5
Food: 5
Service: 5
Severo Lopez
Ambiance and service are on top tier level. Service was above and beyond and the experience was great. Everyone that shows up is either a return customer or a neighboring colleague. For only being there for a couple of hours I would definitely recommend this place to anyone that’s a traveler or local. We had wings and pizza. The best for a late night drink and wind down.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza 5
Kristen Walker
The food and service was great. We had a large group and they were quick to accommodate us. Definitely recommend checking it out if you are in Pasadena!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Fries
L Mejia
#BUYER BEWARE!!!!!!!
I am livid. Not only did I have to walk up to get my drinks. Waiting & waiting while this Betty and a co-worker are talking and on phone! I was cool. Then saying she fixing computer. Every drink and food order wait and walk up for attention. Then we order a cheese pizza to go, mind we hate pineapple. They gave us a cheese pizza with pineapple. Who hates pineapple and utters the word. We were cool we gave her a $40 tip cash! Not knowing they add $43 gratuity automatically for lame service. My bill was 291.56.
Begging to be served. We were going to give her a $1. But she had a kid. I felt like she had an off day. But then the off day should have expressed hey gratuity included then we would have come back again. Like I said, we met some cool people. Never again! Ever!
She added a Margarita on our bill just because our friends sat next to us. And a Cali squeeze, what the hell is a Cali Squeeze for $9! Extra $22.22 on our bill that wasn't ours!!! I sat next to a guy and he didn't buy me a drink!!!! Horrible experience! Awful!!!!
Never coming back again. We met some rad people though!
Atmosphere: 5
Food: 5
Service: 1
Justin Waldowski
Betty is amazing! Thank you Betty and Roccos family!
Wonderful Pasadena bar on Green street.. stopped by recently for a couple of Bloody Marys. Yumm
Atmosphere: 5
Food: 5
Service: 5
Bryan M203
Great place to watch Sports
Atmosphere: 5
Food: 5
Service: 5
Des
Came here to eat with a friend and from the door a darker complexion Hispanic or middle eastern man walked past and ignored us to go laugh and joke with patrons was strike 1 while we waited. Didn’t say “hi” or “one moment someone’s coming to help”. Strike two was the beautiful Asian woman that came seemed discriminatory when she walked up and looked me down and up and said “for 2?” We said yes and she said “ok pick whatever seats you want” and walked away lol. So at that point me and my friend started googling other food places with bars and we luckily found an amazing bbq spot called Crafts one door away and the service from the door was dramatically different and very respectful. As an lgbt / Black person I can pin point discrimination from the door and it was sad we drove 20 minutes to try this beautiful place just to have horrible service that made us feel uncomfortable eating due to potentially risking out health and safety eating somewhere that didn’t want us there.
Crafts has amazing smoked brisket fries and an amazing full menu for people who may feel the same as I did walking in, this is a alternative right next door with good service 💕I uploaded photos we took of the bbq next door just so you can see the difference in menu and when you walk in you will feel a big difference in courtesy and hospitality!
Atmosphere: 1
Food: 1
Service: 1
German Isiordia Jr.
My go to for weekends and the perfect place to hang out with friends. Amazing wings and pizza. Plenty of TVs to catch games and the most amazing staff. Always attentive and in a great mood.
Service was average
Burger was pretty good
Meatball sub was subpar
Drink was a heavy poor but failed at being an Old fashion
A bit pricy for a bar
Might be great for bar flys but we will not return
Atmosphere: 2
Food: 3
Service: 3
Those shrimp. A must try.
Atmosphere: 5
Food: 5
Service: 5
Great place, good food, great service.
Atmosphere: 5
Food: 5
Service: 5
Our first dining experience at Rocco’s Pasadena was truly unfortunate and left us feeling taken advantage of as guests. From the moment we arrived, it was clear that hospitality is not a priority here. The hostess, who is supposed to set the tone for the entire dining experience was unenthusiastic, did not smile, and made no effort to be welcoming. For a small party of 2, she handed us menus and told us to find our own table. At that point, one has to wonder what the purpose of having a host even is.
It later became apparent that the hostess was also our server, which unfortunately explained a lot. The service throughout the meal was completely lifeless not a single smile, no engagement, and no sense of urgency or care. To make matters worse, two small 10-inch pizzas took over one hour to arrive.
When the check came, the experience went from disappointing to outright frustrating. An automatic 18% gratuity was added to our bill for a party of only two despite the extremely poor service. While this policy is apparently mentioned on the menu, it does not make it acceptable. I typically tip a generous 20%-25% when service is good and deserved. On top of that, we were informed that any check over $150 is also subject to automatic gratuity, regardless of service quality. Gratuity should always be at the discretion of the guest, not forced through policy.
To add insult to injury, a non-cash transaction fee was also added simply for paying with a credit card. Between mandatory gratuity and additional fees, the entire experience felt driven by greed rather than hospitality.
The beautiful city of Pasadena has hundreds of incredible restaurants to choose from, many of which truly value their guests and take pride in service. Don’t waste your time or your money at Rocco’s Pasadena. Unfortunately, this was a very poor first impression, and we will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Coo vibe , drinks not on happy hour are kinda expensive
Atmosphere: 2
Food: 4
Service: 4
Awesome times always!
Atmosphere: 5
Food: 5
Service: 5
Ambiance and service are on top tier level. Service was above and beyond and the experience was great. Everyone that shows up is either a return customer or a neighboring colleague. For only being there for a couple of hours I would definitely recommend this place to anyone that’s a traveler or local. We had wings and pizza. The best for a late night drink and wind down.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza 5
The food and service was great. We had a large group and they were quick to accommodate us. Definitely recommend checking it out if you are in Pasadena!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Fries
#BUYER BEWARE!!!!!!!
I am livid. Not only did I have to walk up to get my drinks. Waiting & waiting while this Betty and a co-worker are talking and on phone! I was cool. Then saying she fixing computer. Every drink and food order wait and walk up for attention. Then we order a cheese pizza to go, mind we hate pineapple. They gave us a cheese pizza with pineapple. Who hates pineapple and utters the word. We were cool we gave her a $40 tip cash! Not knowing they add $43 gratuity automatically for lame service. My bill was 291.56.
Begging to be served. We were going to give her a $1. But she had a kid. I felt like she had an off day. But then the off day should have expressed hey gratuity included then we would have come back again. Like I said, we met some cool people. Never again! Ever!
She added a Margarita on our bill just because our friends sat next to us. And a Cali squeeze, what the hell is a Cali Squeeze for $9! Extra $22.22 on our bill that wasn't ours!!! I sat next to a guy and he didn't buy me a drink!!!! Horrible experience! Awful!!!!
Never coming back again. We met some rad people though!
Atmosphere: 5
Food: 5
Service: 1
Betty is amazing! Thank you Betty and Roccos family!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Pretty good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Wonderful Pasadena bar on Green street.. stopped by recently for a couple of Bloody Marys. Yumm
Atmosphere: 5
Food: 5
Service: 5
Great place to watch Sports
Atmosphere: 5
Food: 5
Service: 5
Came here to eat with a friend and from the door a darker complexion Hispanic or middle eastern man walked past and ignored us to go laugh and joke with patrons was strike 1 while we waited. Didn’t say “hi” or “one moment someone’s coming to help”. Strike two was the beautiful Asian woman that came seemed discriminatory when she walked up and looked me down and up and said “for 2?” We said yes and she said “ok pick whatever seats you want” and walked away lol. So at that point me and my friend started googling other food places with bars and we luckily found an amazing bbq spot called Crafts one door away and the service from the door was dramatically different and very respectful. As an lgbt / Black person I can pin point discrimination from the door and it was sad we drove 20 minutes to try this beautiful place just to have horrible service that made us feel uncomfortable eating due to potentially risking out health and safety eating somewhere that didn’t want us there.
Crafts has amazing smoked brisket fries and an amazing full menu for people who may feel the same as I did walking in, this is a alternative right next door with good service 💕I uploaded photos we took of the bbq next door just so you can see the difference in menu and when you walk in you will feel a big difference in courtesy and hospitality!
Atmosphere: 1
Food: 1
Service: 1
My go to for weekends and the perfect place to hang out with friends. Amazing wings and pizza. Plenty of TVs to catch games and the most amazing staff. Always attentive and in a great mood.
Atmosphere: 5
Food: 5
Service: 5
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