on 10/18 i went to the location in Pasadena, when i first walked in i was not greeted by anyone i was there for about 10 min before anyone acknowledged me, then after they realized i was there i told them that i would like to place an order togo, i ordered 2 chicken fried rice and steak medium rare and shrimp and the other plate was medium rare steak and sesame chicken and 2 onion soups,they told me the wait was 25 mins, the wait was about 45 mins i went in and i asked the manager Micheal who had a green shirt on if my food was ready there was food on the counter bagged he asked my name and went and looked at the food and came back and told me it was not ready and to wait another 10 mins, i sat there for about another 15 mins and the gentleman that took my order told me what i was waiting for i said my food and he walked over to the same exact counter the manager did and said your food is ready and handed me 2 bags that the manager went and looked at, and said that was not my food and to wait, it took me about 20 mins to get home, when i got home i relieved that they gave me the wrong soup that my husband is alergic too and needed to take Benadryl because they gave me miso soup, Also noticed that the steak was cooked well done and it was dry. The food was cold and there was no fried rice in either orders,i called the store and told them that i was very upset because the food was not complete the steak was over cooked and it was no fried rice for either others, so i drove another 20 mins back to the location asked for a manager, preferably Michael , they said michael went home for the night and that the manager there was Ian, i told ian that i waited 45 mins for my food spent over $100 and had to drive over 20 mins, he told me that he could reheat my food and give me the two missing items, i was extremely upset, never had i ever experienced this service i always come here bout 2 a month, i told him that i did not want reheated food because my order was not complete i told him the steak was no cooked Medium rare I told him that I would like fresh food because now my food is extremely cold and I would like my steaks to be cooked, medium rare. The food was dry, so I asked if they could add butter while cooking, I also asked if he could throw in a thing of sushi since I have to wait because I was extremely hungry and I've already waited now extremely long, he told me he could not give me anything but the rice and redo the food, i told Ian thank you and sat down, as i was there waiting i noticed a gentle who was also complaining about his food not being cooked right and missing items a lady from altadena expressed dissatisfaction with her food as well and begged then to double check that everything was there, also another gentlemen who order togo asked for them to check the food to take it out the bag and look and make sure it was done, they even gave him a hard time, i waited about another 45 mins for my food to come out, finally ian brought it to me and it was complete and the order was right and he gave me the sushi i asked for, i waited a total of 2 hours between waiting and driving back and forth i will no longer come to this location any more the service is horrible
Atmosphere: 1
Food: 1
Service: 1
Auntie Gingerale
Always great.
Food: 5
Service: 5
Recommended dishes: Crazy Boy Roll, Steak
Flavio Ricardo
Amazing food!
Atmosphere: 5
Food: 5
Service: 5
Mar Lau
nice family place attentive staff too much pepper on the food, I should have thought to say something
Atmosphere: 4
Food: 4
Service: 5
Naya Nunya
Delicious!
Atmosphere: 5
Food: 5
Service: 5
Christy Perez
The server and cook were awesome. The food is amazing. This restaurant is so much cleaner than the other Shoguns I've been to. Totally recommend going to the pasadena location.
Atmosphere: 5
Food: 5
Service: 5
Christy Martinez
Great place
Atmosphere: 5
Food: 5
Service: 5
Juliet Alcazar
good food and good service, friendly support staffs
Atmosphere: 5
Food: 5
Service: 5
Carlos Rafael Cea Sanchez
Good price and good chef, I could improve the interaction with the people on the table during the cooking.
Atmosphere: 5
Food: 5
Service: 4
Ontresicia Averette
The food was delicious, and the chef was a comic. We had lots of fun over a wonderful dinner - celebrating a graduation.
It was mid but accommodated a large party. It would've been nice if they told us refills were not included. Almost 200 in drink refills. Smh never coming back and we didn't Even get the full show from our cook we had 2 back to back and a third that's how large the party was about 25
Atmosphere: 3
Food: 2
Service: 3
Guadalupe Portillo
Amazing,I love the food and the service♥️
Food: 5
Service: 5
Erik Wagner
Great restaurant, upset over how we were treated. Have been going to showgun for years now, personally have celebrated at least 10 birthdays here. Came here for Father’s Day this year and they changed their menus in the attempt to get more money. This, along with having to wait an extra half an hour on our reservation, spoiled our experience. It’s due to the quality of food, management, and honestly, the overall feeling, keeps us coming back, but we are disappointed in the direction this restaurant is going. Back in the day, I felt a very warm loving feeling with showgun - they cared about their clientele, Now it feels sterile (hello Benihana) and just not so welcoming. Still a great restaurant just not heading in the way I would like.
Atmosphere: 3
Food: 4
Service: 3
Rodrigo Ramos
the food was great as always. They must have been short staffed because it took a long time for our chef to get our food going, but once he did, everything was great.
Atmosphere: 4
Food: 5
Service: 4
Pocket 1021
Shogun is always an awesome treat. Hubby and I took the kiddos (2 & 1) for lunch and they loved it! The staff is so kind and engaging with the little ones.
on 10/18 i went to the location in Pasadena, when i first walked in i was not greeted by anyone i was there for about 10 min before anyone acknowledged me, then after they realized i was there i told them that i would like to place an order togo, i ordered 2 chicken fried rice and steak medium rare and shrimp and the other plate was medium rare steak and sesame chicken and 2 onion soups,they told me the wait was 25 mins, the wait was about 45 mins i went in and i asked the manager Micheal who had a green shirt on if my food was ready there was food on the counter bagged he asked my name and went and looked at the food and came back and told me it was not ready and to wait another 10 mins, i sat there for about another 15 mins and the gentleman that took my order told me what i was waiting for i said my food and he walked over to the same exact counter the manager did and said your food is ready and handed me 2 bags that the manager went and looked at, and said that was not my food and to wait, it took me about 20 mins to get home, when i got home i relieved that they gave me the wrong soup that my husband is alergic too and needed to take Benadryl because they gave me miso soup, Also noticed that the steak was cooked well done and it was dry. The food was cold and there was no fried rice in either orders,i called the store and told them that i was very upset because the food was not complete the steak was over cooked and it was no fried rice for either others, so i drove another 20 mins back to the location asked for a manager, preferably Michael , they said michael went home for the night and that the manager there was Ian, i told ian that i waited 45 mins for my food spent over $100 and had to drive over 20 mins, he told me that he could reheat my food and give me the two missing items, i was extremely upset, never had i ever experienced this service i always come here bout 2 a month, i told him that i did not want reheated food because my order was not complete i told him the steak was no cooked Medium rare I told him that I would like fresh food because now my food is extremely cold and I would like my steaks to be cooked, medium rare. The food was dry, so I asked if they could add butter while cooking, I also asked if he could throw in a thing of sushi since I have to wait because I was extremely hungry and I've already waited now extremely long, he told me he could not give me anything but the rice and redo the food, i told Ian thank you and sat down, as i was there waiting i noticed a gentle who was also complaining about his food not being cooked right and missing items a lady from altadena expressed dissatisfaction with her food as well and begged then to double check that everything was there, also another gentlemen who order togo asked for them to check the food to take it out the bag and look and make sure it was done, they even gave him a hard time, i waited about another 45 mins for my food to come out, finally ian brought it to me and it was complete and the order was right and he gave me the sushi i asked for, i waited a total of 2 hours between waiting and driving back and forth i will no longer come to this location any more the service is horrible
Atmosphere: 1
Food: 1
Service: 1
Always great.
Food: 5
Service: 5
Recommended dishes: Crazy Boy Roll, Steak
Amazing food!
Atmosphere: 5
Food: 5
Service: 5
nice family place
attentive staff
too much pepper on the food, I should have thought to say something
Atmosphere: 4
Food: 4
Service: 5
Delicious!
Atmosphere: 5
Food: 5
Service: 5
The server and cook were awesome. The food is amazing. This restaurant is so much cleaner than the other Shoguns I've been to. Totally recommend going to the pasadena location.
Atmosphere: 5
Food: 5
Service: 5
Great place
Atmosphere: 5
Food: 5
Service: 5
good food and good service, friendly support staffs
Atmosphere: 5
Food: 5
Service: 5
Good price and good chef, I could improve the interaction with the people on the table during the cooking.
Atmosphere: 5
Food: 5
Service: 4
The food was delicious, and the chef was a comic. We had lots of fun over a wonderful dinner - celebrating a graduation.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was mid but accommodated a large party. It would've been nice if they told us refills were not included. Almost 200 in drink refills. Smh never coming back and we didn't Even get the full show from our cook we had 2 back to back and a third that's how large the party was about 25
Atmosphere: 3
Food: 2
Service: 3
Amazing,I love the food and the service♥️
Food: 5
Service: 5
Great restaurant, upset over how we were treated. Have been going to showgun for years now, personally have celebrated at least 10 birthdays here. Came here for Father’s Day this year and they changed their menus in the attempt to get more money. This, along with having to wait an extra half an hour on our reservation, spoiled our experience. It’s due to the quality of food, management, and honestly, the overall feeling, keeps us coming back, but we are disappointed in the direction this restaurant is going. Back in the day, I felt
a very warm loving feeling with showgun - they cared about their clientele, Now it feels sterile (hello Benihana) and just not so welcoming. Still a great restaurant just not heading in the way I would like.
Atmosphere: 3
Food: 4
Service: 3
the food was great as always. They must have been short staffed because it took a long time for our chef to get our food going, but once he did, everything was great.
Atmosphere: 4
Food: 5
Service: 4
Shogun is always an awesome treat. Hubby and I took the kiddos (2 & 1) for lunch and they loved it! The staff is so kind and engaging with the little ones.
Atmosphere: 5
Food: 5
Service: 5
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