Bad service. Casher made mistakes. Not apologize for the mistakes !
Atmosphere: 3
Food: 4
Service: 1
J H
I order on the app which tells me to look for my order at the pick-up counter when it’s ready. After arriving and not seeing my order ready, I wait…while a huge line forms with people from the Convention Center. Only then does a barista say that if you’re here for pick-up, get in line to let us know. So I wait in the long line, tell them, at which time they tell me they don’t have the ingredient for one of my orders. I order a new coffee, which is placed in the queue behind this new long line. Super efficient. Now I have two cold breakfast sandwiches and one cold coffee.
Atmosphere: 2
Food: 2
Service: 2
Ben Saravia
This Starbucks is right by the Pasadena Convention Center and has a bit of a hidden bonus — there’s a large hall next door where you can also sit and drink your coffee, so seating feels almost unlimited. Definitely a plus if you’re visiting during an event.
The coffee was good, and we went with oat milk, since we were told Starbucks soy milk comes with sugar and vanilla by default. Staff seemed a bit over it when we came through — maybe they weren’t expecting a rush — but we got what we needed.
Convenient spot if you’re at the convention centre or nearby attractions.
Atmosphere: 5
Food: 5
Service: 3
Karen Ross
I don't frequent Starbucks very often, but I was in Pasadena for the past couple of days & needed a place to hang out & pass the time. I had Starbucks gift cards, so this is where I choose to go. The employees both mornings were super friendly & very quick with completing my orders. The store & bathrooms were clean. There are outside tables, as well as multiple tables inside the Convention Center. I was here when there was not an event at the Convention Center, so it was a very quiet & pleasant place to pass the time. Based on the service of the employees, I would definitely come back to this Starbucks.
Atmosphere: 5
Service: 5
Hashim A
No bathrooms. Sorry for that
Atmosphere: 1
Service: 1
Cheryl Reiser
Never got my coffee. 2 people working a conference at the Conf Center. They did not know what they were doing at all. Very disorganized. I had to leave after 45 minutes of waiting in an overcrowded store. They work with heads down so you can’t ask them where your order is.
Atmosphere: 1
Service: 1
David Keipert
Location appears to be closed. But there is another around the corner 👍
Oddyssey
Horrible place, they wouldn't let my myself and my toddler in so I could change his diaper. We were desperate, I was willing to purchase as well. If I could give a zero I would
Atmosphere: 1
Service: 1
B M
Overpriced with poor delivery. A quarter of my iced macha latte was foam. Then when ask asked for a refill, they refused saying that macha lattes are not covered by the refill policy, yet there is no exclusions on the Starbucks website. So not only is the quality lower and over priced, but they do not honor their own policies. If I could give negative stars, I would.
Went to this Starbucks during a massive work event. The line was put the door and the staff still got orders out within minutes. The drink was also well-made! They did an awesome job under pressure!
Service: 5
Bn 0p5
Person making my drink had no idea what they were doing and charged a ice green tea as a matcha latte.This person did not seem like they should be managing the store by themselves, the other staff member was not attentive and was making a drink another employee rather than helping customers. This establishment needs new management and someone that actually can make the drinks correctly.
alex “Grayarsenic”
Staff is attentive and helpful but the business hours are not accurate. Several times I found the place closed when it showed open on the website and in person.
Atmosphere: 3
Food: 3
Service: 3
Jackie Dove
Always love me some Starbucks
alex cameron
Staff is attentive and helpful but the business hours are not accurate. Several times I found the place closed when it showed open on the website and in person.
Bad service. Casher made mistakes. Not apologize for the mistakes !
Atmosphere: 3
Food: 4
Service: 1
I order on the app which tells me to look for my order at the pick-up counter when it’s ready. After arriving and not seeing my order ready, I wait…while a huge line forms with people from the Convention Center. Only then does a barista say that if you’re here for pick-up, get in line to let us know. So I wait in the long line, tell them, at which time they tell me they don’t have the ingredient for one of my orders. I order a new coffee, which is placed in the queue behind this new long line. Super efficient. Now I have two cold breakfast sandwiches and one cold coffee.
Atmosphere: 2
Food: 2
Service: 2
This Starbucks is right by the Pasadena Convention Center and has a bit of a hidden bonus — there’s a large hall next door where you can also sit and drink your coffee, so seating feels almost unlimited. Definitely a plus if you’re visiting during an event.
The coffee was good, and we went with oat milk, since we were told Starbucks soy milk comes with sugar and vanilla by default. Staff seemed a bit over it when we came through — maybe they weren’t expecting a rush — but we got what we needed.
Convenient spot if you’re at the convention centre or nearby attractions.
Atmosphere: 5
Food: 5
Service: 3
I don't frequent Starbucks very often, but I was in Pasadena for the past couple of days & needed a place to hang out & pass the time. I had Starbucks gift cards, so this is where I choose to go. The employees both mornings were super friendly & very quick with completing my orders. The store & bathrooms were clean. There are outside tables, as well as multiple tables inside the Convention Center. I was here when there was not an event at the Convention Center, so it was a very quiet & pleasant place to pass the time. Based on the service of the employees, I would definitely come back to this Starbucks.
Atmosphere: 5
Service: 5
No bathrooms. Sorry for that
Atmosphere: 1
Service: 1
Never got my coffee. 2 people working a conference at the Conf Center. They did not know what they were doing at all. Very disorganized. I had to leave after 45 minutes of waiting in an overcrowded store. They work with heads down so you can’t ask them where your order is.
Atmosphere: 1
Service: 1
Location appears to be closed. But there is another around the corner 👍
Horrible place, they wouldn't let my myself and my toddler in so I could change his diaper. We were desperate, I was willing to purchase as well. If I could give a zero I would
Atmosphere: 1
Service: 1
Overpriced with poor delivery. A quarter of my iced macha latte was foam. Then when ask asked for a refill, they refused saying that macha lattes are not covered by the refill policy, yet there is no exclusions on the Starbucks website. So not only is the quality lower and over priced, but they do not honor their own policies. If I could give negative stars, I would.
Atmosphere: 1
Food: 1
Service: 1
closed on mondays. update your hours please ?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went to this Starbucks during a massive work event. The line was put the door and the staff still got orders out within minutes. The drink was also well-made! They did an awesome job under pressure!
Service: 5
Person making my drink had no idea what they were doing and charged a ice green tea as a matcha latte.This person did not seem like they should be managing the store by themselves, the other staff member was not attentive and was making a drink another employee rather than helping customers. This establishment needs new management and someone that actually can make the drinks correctly.
Staff is attentive and helpful but the business hours are not accurate. Several times I found the place closed when it showed open on the website and in person.
Atmosphere: 3
Food: 3
Service: 3
Always love me some Starbucks
Staff is attentive and helpful but the business hours are not accurate. Several times I found the place closed when it showed open on the website and in person.
Atmosphere: 3
Food: 3
Service: 3
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