I wasn't treated with a welcoming service there. I was just sitting there for five minutes after coming from a long walk down foothill Blvd from a job interview. I asked one of the girls that was working there that was cleaning the sugar and napkins area if they were hiring, and her response right away was that I couldn't be inside if I didn't purchase anything. She didn't even answer my question and threw me off by asking me to leave! Even if I hadn't purchased anything at that moment, you just don't tell someone that out of courtesy. That was very unprofessional service and unwelcoming and I am glad I am never again going to set foot in this Starbucks.
David Wushuang Zhao
Great services, please keep it up!
Omar Amakhtari
Gus was very kind and super helpful in helping my nursing classmates get coffee quickly during a break yesterday. He's a really great human!
1731 California
I absolutely love the amazing welcoming service provided by Gus, Alex, Moody, Brandon, Erica, and all the other wonderful staff that work there. Each one of them provides consistent, excellent welcoming, dedicated service. In a world that’s full of demands this location makes you feel like you’re coming to a loving home. There are many regulars that go there and they take the time to make everyone feel appreciated and show interest in their customers always making all who go there feel welcome. Their dedication and love for what they do comes through in the welcoming, comfortable atmosphere they create in their store, their service and delicious drinks/food they provide. I was so impressed to see Gus so dedicated in his work that he goes over and beyond to maintain in the store, and displays looking so clean and carefully maintained. Each of these team members works so well together and take pride in their work and dedication to their customers. Thank you, Starbucks Sierra Madre Villa for all you do. 💞🙏🏻
Carlos Mendoza
Good service, very friendly
Llina Be cute
I love their coffees but I come to this place every 15 days I realize that their workers do not treat everyone the same every time I go I ask for hot coffee I see that everyone gets a toothpick for the lid and also a cover for hot drinks except for Latino people, because there are more American people in this area, it doesn't seem fair to me, we all pay the same, we should have the same service..
Grace Yang
Good drinks and really nice people!
Kuanlin Huang
Travel with my wife to visit family members. Woke up early because of jet lag. Had a great breakfast here. 👍
Atmosphere: 5
Food: 5
Service: 5
No Name
This is to compliment the staff at this Starbucks. Especially towards their supervisor Monica. I had ordered a drink using the Starbucks app with their coupon for a half price beverage (thank you btw). My drink was waiting for me. While I was there, arrived a gentleman who demanded that they refund him the difference for his drink, because for someone reason he felt entitled to the special price at 6:20pm. Bottom line for this review. I want to write about the great customer service. In retail, finding people to smile and enjoy coming to work is difficult. This starbucks is lucky to have the staff that it does (and I forgot to ask the other young lady's name, she was wonderful). Just remember, these people come to work with their best intentions. Don't be a jerk and blame them when you can't follow directions and don't get your way.
Thank you Monica. You did a great job...I too am in retail customer service and you did a fantastic job. Have a great day!
As I entered the coffee shop, Monica said, "Welcome" I will be with you in one moment. She was. Smile on her face, ask what I would like to order. That just made my day. Keep up the great attitude.
Atmosphere: 5
Food: 5
Service: 5
Sarah Warr
Starbucks is the best coffee in the world! Their brownies are also the best!
Vegetarian options: Coffee is vegan if you don't add cream!
Parking: A large strip mall parking lot!
Kid-friendliness: Kids don't need a lot of caffeine, but their frappachinos and stuff are more sugar than caffeine...
Wheelchair accessibility: Yeah,it looks like you could roll on in there with your chair. Might be a little crowded by the registers, though.
Clean, very small Sbux with an L-shaped layout. I came here with my DeafBlind friends just once. Easy to get here on the A line train.
Atmosphere: 5
Food: 5
Service: 5
Adam Valerius
Clean, very small Sbux with an L-shaped layout. I came here with my DeafBlind friends just once. Easy to get here on the A line train.
Nancy Herrera
Worst Starbucks ! Got my order wrong twice , attitude and both order taker and barista . They looked tired, didn’t smile or greet anyone . As soon as you walk into this Starbucks the vibe is off . Do not come here .
I wasn't treated with a welcoming service there. I was just sitting there for five minutes after coming from a long walk down foothill Blvd from a job interview. I asked one of the girls that was working there that was cleaning the sugar and napkins area if they were hiring, and her response right away was that I couldn't be inside if I didn't purchase anything. She didn't even answer my question and threw me off by asking me to leave! Even if I hadn't purchased anything at that moment, you just don't tell someone that out of courtesy. That was very unprofessional service and unwelcoming and I am glad I am never again going to set foot in this Starbucks.
Great services, please keep it up!
Gus was very kind and super helpful in helping my nursing classmates get coffee quickly during a break yesterday. He's a really great human!
I absolutely love the amazing welcoming service provided by Gus, Alex, Moody, Brandon, Erica, and all the other wonderful staff that work there. Each one of them provides consistent, excellent welcoming, dedicated service. In a world that’s full of demands this location makes you feel like you’re coming to a loving home. There are many regulars that go there and they take the time to make everyone feel appreciated and show interest in their customers always making all who go there feel welcome. Their dedication and love for what they do comes through in the welcoming, comfortable atmosphere they create in their store, their service and delicious drinks/food they provide. I was so impressed to see Gus so dedicated in his work that he goes over and beyond to maintain in the store, and displays looking so clean and carefully maintained. Each of these team members works so well together and take pride in their work and dedication to their customers. Thank you, Starbucks Sierra Madre Villa for all you do. 💞🙏🏻
Good service, very friendly
I love their coffees but I come to this place every 15 days I realize that their workers do not treat everyone the same every time I go I ask for hot coffee I see that everyone gets a toothpick for the lid and also a cover for hot drinks except for Latino people, because there are more American people in this area, it doesn't seem fair to me, we all pay the same, we should have the same service..
Good drinks and really nice people!
Travel with my wife to visit family members. Woke up early because of jet lag. Had a great breakfast here. 👍
Atmosphere: 5
Food: 5
Service: 5
This is to compliment the staff at this Starbucks. Especially towards their supervisor Monica.
I had ordered a drink using the Starbucks app with their coupon for a half price beverage (thank you btw). My drink was waiting for me.
While I was there, arrived a gentleman who demanded that they refund him the difference for his drink, because for someone reason he felt entitled to the special price at 6:20pm.
Bottom line for this review.
I want to write about the great customer service. In retail, finding people to smile and enjoy coming to work is difficult. This starbucks is lucky to have the staff that it does (and I forgot to ask the other young lady's name, she was wonderful). Just remember, these people come to work with their best intentions. Don't be a jerk and blame them when you can't follow directions and don't get your way.
Thank you Monica. You did a great job...I too am in retail customer service and you did a fantastic job. Have a great day!
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly service at the SP Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
As I entered the coffee shop, Monica said, "Welcome" I will be with you in one moment. She was. Smile on her face, ask what I would like to order. That just made my day. Keep up the great attitude.
Atmosphere: 5
Food: 5
Service: 5
Starbucks is the best coffee in the world! Their brownies are also the best!
Vegetarian options: Coffee is vegan if you don't add cream!
Parking: A large strip mall parking lot!
Kid-friendliness: Kids don't need a lot of caffeine, but their frappachinos and stuff are more sugar than caffeine...
Wheelchair accessibility: Yeah,it looks like you could roll on in there with your chair. Might be a little crowded by the registers, though.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Venti Strawberry Creme Frappucino
Clean, very small Sbux with an L-shaped layout. I came here with my DeafBlind friends just once. Easy to get here on the A line train.
Atmosphere: 5
Food: 5
Service: 5
Clean, very small Sbux with an L-shaped layout. I came here with my DeafBlind friends just once. Easy to get here on the A line train.
Worst Starbucks ! Got my order wrong twice , attitude and both order taker and barista . They looked tired, didn’t smile or greet anyone . As soon as you walk into this Starbucks the vibe is off . Do not come here .
Atmosphere: 1
Food: 1
Service: 1
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