The Habit Burger Grill

I ordered burgers on their website, picked them up inside, great taste, ample portions , love the fries too,

Atmosphere: 4

Food: 5

Service: 5

Great burger, full of flavor and big enough to fill the tummy without the fries. I love their burgers. The young gentleman who took my order was very polite and helpful. You get a free burger coupon if you donate 3 bucks to a charity organization.

Atmosphere: 5

Food: 5

Service: 5

Excellent char burgers, easily the best in So Cal. We took a visitor from the East Coast for a sampling of burgers, fries, onion rings and tempura green beans. All of it was delicious. Great food isn't only at expensive dining restaurants.

Vegetarian options: The green beans are excellent.

Recommended dishes: Santa Barbara Style, French Fries

Got my meal to go. They onion rings and tempura green beans were good. My burger was on the bottom of the bag and smashed and soggy. The flavor was good.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Tempura Green Beans

The Habit Burger Grill never disappoints! The burgers are always juicy, flavorful, and made with fresh ingredients. The toasted buns and crisp toppings make each bite perfect. Service is fast and friendly, and the restaurant is clean and welcoming. If you're craving a great burger, this is the spot. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

I happen to order dinner for the family prior to heading out to a concert. We frequent this store and it’s always positive, but today was 1up. Today I used the app (as promoted). At pickup the order was off. Turns out the app turned two burgers into 1. But Victor promptly took care of the order and explained the app to me. Much appreciated and didn’t hold me up/kept me on time. Thanks for that.

Atmosphere: 5

Food: 5

Service: 5

It's always yummy for my growing tummy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Onion Rings, Great Burgers

Great burger and salads.

Atmosphere: 5

Food: 5

Service: 4

The food is always great. It's slow to get your food, but well worth the time. Especially love their shakes.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: French Fries, Great Burgers

I've been eating at The Habit since I moved to CA in 1987. Ventura was the first spot, then Camarillo, but when I moved from Camarillo, I didn't go back to The Habit for a while.

We moved to Pasadena in 2017 and lo and behold, there's a Habit a few blocks away!

First, I'll start with the food. I like their burgers - even more than In-N-Out. It's not as good as the higher end burger joints like Smash Burger, Shake Shack or Hook Burger, but the price isn't as high either. So, for the money, I think it's a good place to grab a burger. Five stars for the food!

Second, we'll move on to the staff. There's one worker who is good. We've seen her there many times and of the two gals there, she's the only one who seems to care about doing a good job. Five stars for her. The rest of the staff isn't very good. Okay, here's some history - back in high school, i had an after school job at Wendy's. They taught me how to work and why the customer is so important. I remember seeing staff get fired when a customer complained about them. Yes, it was that serious! I've been to many Habit stores and their staff is good to very good. In fact, a couple weeks ago we at The Habit somewhere out east (Ontario or somewhere out there). The staff was great and we'd definitely go back. I'm going to write about the staff at the Pasadena store in more detail - please read the next paragraph.

Since we've been coming to the store in Pasadena, we've been very disappointed in the staff. Some of the gals working at the front counter are rude and they act as if they're doing you a favor for taking your order. The people cooking the food are not great either - slow and they sure like talking to each other! The guy that cleans tables is okay. The man who I think is the manager isn't very good - I think he's the reason for the poor service. Most times we'll go to the kiosk to order, because the gal taking the order is so bad and we're rather not deal with her. Back to the details. Last week, we wanted to grab a burger for dinner. We decided on The Habit, because it's close and we like the food. We ordered at the kiosk (we saw the girl we didn't like at the front desk), put our phone number in and waited for our food. And waited. And waited. A good 10 minutes passed, so I assumed they made the food and didn't text us. Nope, the cook had just put patties on the grill. I told the gal (the one we don't like) that we still haven't received our food. She found the order and told me it would be a few more minutes. I noticed that there were trays with fries and other fired food just sitting there getting cold. When the burgers were done, the gal put them on the correct tray. She stood there waiting for the cook to finish each burger as our food was sitting on the tray. She knew I was waiting, yet she just stood there waiting for the cook to finish. Of course, she was chit chatting with him the whole time.

I sure wish someone from the corporate office would go to this store (during dinner) and secret shop them.

For us, I've had enough of this terrible service. I'll eat at other Habit stores, but I'm going to avoid this one. I'll pay a little more and eat at Hook Burger (it's also very close) or go to In N Out.

I do not recommend this Habit store.

Atmosphere: 4

Food: 5

Service: 1

I ordered a grilled chicken on sourdough and a garden salad, both were delicious and definitely would order again.. It's been a few years since I ate at the East Pasadena location and will return very soon..! Great food and great service, THANK YOU , HABIT BURGER FOR BEING CLOSE BY..!!

I got the Santa Barbara sandwich combo. The fries came to me cold. I thought I could put up with it, but it ruined my meal. The sandwich was pretty good with hot sauce and peppers. I don't like cold food when it's supposed to be hot!

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: Santa Barbara Char

Usually ok but quite bad the last few times. Might not try again.

Very friendly staff. Impressed by how clean the kitchen looks. Bathrooms were clean. Order was correct, just perfect!

Atmosphere: 5

Food: 5

Service: 5

Delicious hamburgers and grilled chicken sandwich. French fries and onion rings crispy. Very excellent doordash service. 6/13/24 900pm

Atmosphere: 5

Food: 5

Service: 5