Visited this restaurant recently. I submitted a order through the mobile app, arrived to find that my order was already ready. There's plenty of parking, handicap parking, the store is handicapped accessible, there's bathrooms on the premises, there's indoor seating. My coffee tasted great. I would absolutely recommend for a visit!
Atmosphere: 5
Food: 5
Service: 5
Rosa Ordoñez
Very friendly and
Food: 5
Service: 5
Liz Cowan
Convenient location with both fine in and drive through options. We did dine in so we could use the bathroom which was clean and there was no wait.
Atmosphere: 4
Food: 5
Service: 4
R Clark
The Drive thru folks are always amazing and kind and honestly so cheerful! I love this one!
Atmosphere: 5
Food: 5
Service: 5
Chris Red
My mother was treated horribly at this Starbucks by the so called "Manager" or "Shift leader" named Joe. He tried to charge my mother MORE for our drinks and even messed them up as well. Not to mention verbally assaulting my mother for not "Hurrying up and paying". It also seems like most of the people who work there and trying to protect him, since most did not want to give her his name. Really sad that these type of people can work in as a manager. Sadly I cannot say the things I would say to you here "Joe", But I hope you learn to not speak to people in that manner of way.
Atmosphere: 1
Food: 1
Service: 1
Sasha Beaudry
This is the best, most efficient Starbucks with the best and most friendly staff. All the baristas here deserve a raise.
Atmosphere: 5
Food: 5
Service: 5
Toni Thompson
this is the only drive-through Starbucks in Petaluma. Great service great staff and of course yummy coffee drinks.
Atmosphere: 5
Food: 5
Service: 5
Travis J.
Denied me service to me because of my service dog. I have been in this Starbucks at least 50 times with my service dog with no issues but never again. Pete's has better coffee anyways
CLIFFORD PELUSO
The double smoked bacon & cheddar sandwich is to die for!
Atmosphere: 5
Food: 5
Service: 5
j handcock
I recently had what can only be described as a disastrous visit to Starbucks, an establishment known for its consistency and quality. Sadly, this experience was a far cry from the norm, leaving me with no option but to share my dismal encounter.Firstly, I arrived at the Starbucks location with high hopes for my favorite morning coffee. I was met with an excessively long line of customers, which is not unusual, but the service was abysmally slow. The baristas seemed disorganized and overwhelmed, taking their sweet time to prepare orders. I waited for what felt like an eternity, watching the minutes tick away as I grew increasingly frustrated.When I finally reached the counter to place my order, it became evident that the employees were uninterested in providing even a semblance of customer service. They barely made eye contact, failed to offer any greetings, and barely mustered a half-hearted smile. My attempt at engaging in polite conversation was met with dismissive responses, leaving me feeling like an inconvenience rather than a paying customer.To make matters worse, my order was incorrect when it finally arrived. I ordered a caramel macchiato, but what I received was a vanilla latte. When I kindly pointed out the mistake, the barista seemed irritated by my request for a correction. After a prolonged wait, I received my corrected order, which was lukewarm at best.The dismal experience didn't end with my coffee mishap. The seating area was in disarray, and tables were left uncleared. It appeared that the staff had little interest in maintaining a clean and welcoming environment. I had to clear a table myself, which only added to my frustration.As for the food options, the pastry display was woefully lacking. Many items were sold out, and the few that were available looked unappetizing and stale. It was evident that quality control was a low priority for this particular Starbucks.In the end, I left the store feeling utterly disappointed and dissatisfied. This experience was a stark departure from the high standards that Starbucks is known for. It's disheartening to think that a brand that has built its reputation on consistency and customer service could allow such a poor experience to happen. I hope this review serves as a warning to others who might be considering a visit to this particular Starbucks location – you might want to think twice.
Watery flavorless mocha Frappuccino. Shouldn't quality be consistent in a chain coffee house? I won't be stopping here again!
Kristy Wagner
I love those mocha cookie crumble's... With a dbl shot!! The best. ( little pricey... Come on now)
Monica L
3 times in the last week you are out of Oatmilk. DO BETTER!!!9/26/23 - no oatmilk9/27/23 - no oatmilk!!! And I’m done with this unreliable location. It’s absolutely ridiculous you can’t keep oatmilk I stock! WTH?! You need a new GM!!!! I didn’t even list all the other days you haven’t had it in stock! This location is a joke. You should probably stop filling those horrible new cups to the top. My grande latte shouldn’t have so much milk I can’t even taste the coffee…
Nancy B.
Stopped in for latte today and got great service. Friendly service and when they heard me talking about a pumpkin drink gave me a sample to try which was delicious. Bathroom was clean too
Troy Curtis
This store is an absolute disaster. Very rude, slow service. We asked for clarification on our order and received a snippy reply from the lead barista. They were completely disorganized. No one was organizing orders, they were just throwing them out on the counter. After finally getting our drinks, they were so poorly made I couldn't drink mine. I would avoid this Starbucks. It's not worth the hassle for a drink that won't taste how you want.
Visited this restaurant recently. I submitted a order through the mobile app, arrived to find that my order was already ready. There's plenty of parking, handicap parking, the store is handicapped accessible, there's bathrooms on the premises, there's indoor seating. My coffee tasted great. I would absolutely recommend for a visit!
Atmosphere: 5
Food: 5
Service: 5
Very friendly and
Food: 5
Service: 5
Convenient location with both fine in and drive through options. We did dine in so we could use the bathroom which was clean and there was no wait.
Atmosphere: 4
Food: 5
Service: 4
The Drive thru folks are always amazing and kind and honestly so cheerful! I love this one!
Atmosphere: 5
Food: 5
Service: 5
My mother was treated horribly at this Starbucks by the so called "Manager" or "Shift leader" named Joe. He tried to charge my mother MORE for our drinks and even messed them up as well. Not to mention verbally assaulting my mother for not "Hurrying up and paying". It also seems like most of the people who work there and trying to protect him, since most did not want to give her his name. Really sad that these type of people can work in as a manager. Sadly I cannot say the things I would say to you here "Joe", But I hope you learn to not speak to people in that manner of way.
Atmosphere: 1
Food: 1
Service: 1
This is the best, most efficient Starbucks with the best and most friendly staff. All the baristas here deserve a raise.
Atmosphere: 5
Food: 5
Service: 5
this is the only drive-through Starbucks in Petaluma. Great service great staff and of course yummy coffee drinks.
Atmosphere: 5
Food: 5
Service: 5
Denied me service to me because of my service dog. I have been in this Starbucks at least 50 times with my service dog with no issues but never again. Pete's has better coffee anyways
The double smoked bacon & cheddar sandwich is to die for!
Atmosphere: 5
Food: 5
Service: 5
I recently had what can only be described as a disastrous visit to Starbucks, an establishment known for its consistency and quality. Sadly, this experience was a far cry from the norm, leaving me with no option but to share my dismal encounter.Firstly, I arrived at the Starbucks location with high hopes for my favorite morning coffee. I was met with an excessively long line of customers, which is not unusual, but the service was abysmally slow. The baristas seemed disorganized and overwhelmed, taking their sweet time to prepare orders. I waited for what felt like an eternity, watching the minutes tick away as I grew increasingly frustrated.When I finally reached the counter to place my order, it became evident that the employees were uninterested in providing even a semblance of customer service. They barely made eye contact, failed to offer any greetings, and barely mustered a half-hearted smile. My attempt at engaging in polite conversation was met with dismissive responses, leaving me feeling like an inconvenience rather than a paying customer.To make matters worse, my order was incorrect when it finally arrived. I ordered a caramel macchiato, but what I received was a vanilla latte. When I kindly pointed out the mistake, the barista seemed irritated by my request for a correction. After a prolonged wait, I received my corrected order, which was lukewarm at best.The dismal experience didn't end with my coffee mishap. The seating area was in disarray, and tables were left uncleared. It appeared that the staff had little interest in maintaining a clean and welcoming environment. I had to clear a table myself, which only added to my frustration.As for the food options, the pastry display was woefully lacking. Many items were sold out, and the few that were available looked unappetizing and stale. It was evident that quality control was a low priority for this particular Starbucks.In the end, I left the store feeling utterly disappointed and dissatisfied. This experience was a stark departure from the high standards that Starbucks is known for. It's disheartening to think that a brand that has built its reputation on consistency and customer service could allow such a poor experience to happen. I hope this review serves as a warning to others who might be considering a visit to this particular Starbucks location – you might want to think twice.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Watery flavorless mocha Frappuccino. Shouldn't quality be consistent in a chain coffee house? I won't be stopping here again!
I love those mocha cookie crumble's... With a dbl shot!! The best. ( little pricey... Come on now)
3 times in the last week you are out of Oatmilk. DO BETTER!!!9/26/23 - no oatmilk9/27/23 - no oatmilk!!! And I’m done with this unreliable location. It’s absolutely ridiculous you can’t keep oatmilk I stock! WTH?! You need a new GM!!!! I didn’t even list all the other days you haven’t had it in stock! This location is a joke. You should probably stop filling those horrible new cups to the top. My grande latte shouldn’t have so much milk I can’t even taste the coffee…
Stopped in for latte today and got great service. Friendly service and when they heard me talking about a pumpkin drink gave me a sample to try which was delicious. Bathroom was clean too
This store is an absolute disaster. Very rude, slow service. We asked for clarification on our order and received a snippy reply from the lead barista. They were completely disorganized. No one was organizing orders, they were just throwing them out on the counter. After finally getting our drinks, they were so poorly made I couldn't drink mine. I would avoid this Starbucks. It's not worth the hassle for a drink that won't taste how you want.
Atmosphere: 1
Food: 1
Service: 1