KFC

1544 Fitzgerald Dr, Pinole
(510) 222-6742

Recent Reviews

Jesse Szwanek

Stood in line in the store waiting for 18 minutes all i wanted was a large mash and soda. No one approached me for 18 minutes. They’re soda fountain for customers is broken. And the lady gave me the wrong soda that i asked for.

Atmosphere: 1

Food: 1

Service: 1

Morgan Ochoa

Unfortunately the woman taking orders has a bad attitude, to which I’m seeing is a regular occurrence from comments on here and Yelp. Very displeasing and uncomfortable to be yelled at through the intercom after asking a simple question about our meal. I understand now that this is the price we have to pay for fast food

Atmosphere: 1

Service: 1

Mohammed Alsawi

The worst customer service ever don’t come

Service: 1

Sandra R.

I will start with The service it was outstanding and chicken excellent. I had it to go. KFC remains my favorite.

S B

Literally been waiting for my food for 30 minutes on my own Doordash order when my food was supposed to be ready 15 minutes ago. They told me it was a 15-20 minute wait. What's the point of them accepting Doordash orders when they can't even be on time? Horrible staff. Fire them all and replace them with competent decent people who knows who m good to go their jobs.

Atmosphere: 1

Food: 2

Service: 1

C L.

Waited over an hour for a quick pick up order. Couldn't cancel on the app. Probably will avoid this location.

Mrs. L.

Just left there, I swear I'm eating 2 day old fries and hours old chicken nuggets. Even the biscuit was rock hard. It's been bad before but this is just ridiculous, complete waste of money!

Sajan

I found the cashier lady at drive through So rude . She was staring at me while I was just picking my food up . She doesn’t know any customer Service. Probably she works afternoons. Bit old mid aged . Had a bad

Atmosphere: 2

Food: 3

Service: 1

Sahir Randhawa

Awful. Hardly even cooked this "chicken"

Atmosphere: 1

Food: 1

Service: 1

Robert J.

I ordered online. And it says its ready to be pick up. Got there at 8:20pm. One person is ahead of me, waited for another 6 minutes. When I asked for my order they said that its not ready. That I have to wait for another 7 minutes. I'm not going back to this KFC branch.

Karla Lopez

The order was messed up which was understandable since it was busy but the manager was kinda rude to me and

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Bag of Pepsi

Tyler K.

Food is standard kfc, but I spent almost $40 on food just to be told I can't have any sauce... only hot sauce is free, And they only give sauce for strips?? No bbq no nothing? It's giving broke, ¢32 for a single sauce after I bought 3 meals? man get out of my face and gimme that sauce.

mr v

I loved KFC for the past 35 years! this specific place is really great. The staff are very kind and funny. The only downside, which goes for all KFC franchises are the prices!!! so expensive nowadays but it’s worth it.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fried Chicken

zabi mahbobi

Zero customer service specially the managerShe is really rude personKFC should hire someone who knows how to take order and talk to customer hope someone teach her how to behave with customers , even she doesn’t know how to

Atmosphere: 1

Service: 1

Mark Tuttle

Ok, I'm here in town from Georgia due to a family member in the hospital. So we decided to swing by KFC to grab a family bucket with mashed potatoes, coleslaw, and corn. Get up to the window to pay, he says $50.00, it was a little more, just my mind shut down when he said $50. Are you serious? I said no, only 1 family bucket. Yep, that's 1 family bucket with the sides. $50+. No way am I paying $50 for a bucket of chicken, and none of you should. I drove away, went over the fwy to safeway. Got cooked roasted chicken, 12 pack Hawaii rolls, mashed potatoes, coleslaw, can of corn, and half gallon of fruit punch. All of this for just over $30.00. No one should be paying KFC $50+ dollars for a bucket of chicken. This place should be boycotted, and get your chicken somewhere else.

Atmosphere: 1

Food: 1

Service: 1

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