Coffee is great as you would expect. Staff usually seems disorganized at the barista station.
Atmosphere: 4
Food: 5
Service: 3
Traveling with John
Quick service I always order through the Peet's app so that I don't have to wait in line.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Black Tie
Gabriel Thibaut
It's Peet's. So the coffee is known. Not my favorite but better than Starbuck. I had a mocha frappe. Too sweet for me.
Atmosphere: 4
Service: 4
William Runyon
Makes great coffee and puts that twin tailed Siren to shame ☕and the Yosemite Dogs Sierras very good ☕☕☕☕☕Wheelchair accessibility: Nice and wide doors
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Original Cold Brew Fog, Roasted, Pumpkin Bread
Amber G
My espresso was *excellent.* I wish all coffee shops pulled a shot that well!
Atmosphere: 5
Food: 5
Service: 5
Evangeline E.
Peet's has really gone downhill. I used to work at this location for 7 years and drink quality was top priority especially when customers spend $5-$9 on a latte in this economy. I consistently go here and my drink is always wrong. My drink is always too hot because the barista doesn't use a thermometer and auto steams and I can hear just based on steaming sounds that the milk is being steamed to extra hot aka burnt. No quality control at all - I order a cappuccino and because the barista doesn't have confidence in their steaming abilities they scoop the foam onto the drink instead of free pouring it, so the drink isn't properly mixed and the espresso is all at the bottom under stiff foam so when you drink it you only get espresso and no milk. Or the flip side I order a cappuccino and its basically a latte. There's a focus on clearing out orders instead of both sense of urgency AND quality. Id rather wait than to pay for a poor drink. Example, since the barista is trying to clear their orders they steam a big pitcher of milk for multiple orders and because or that I have no foam in my latte. What makes this worse, I ordered a holiday spice latte which is made by steaming the spices with the milk and instead of making this drink properly he steamed up a pitcher of milk and put the spices in the cup and then poured milk over it so now I have a clumpy drink. This may seem like I'm being a Karen, but I will nicely tell the baristas my requests and it still is never right. I think what's difficult is when you KNOW how things should taste due to years of training and Peet's actually putting a focus on barista training, its hard to pay money for a drink that taste nothing like how it should. Every time I come here I wish I could just put on an apron and hop behind the counter to make it myself. I don't fault the baristas, they just aren't trained.
K Gomez
This location has the slowest service of all the many Peet's stores I've visited, causing lines regularly. When I was able to finally order my 1 pound of coffee to be ground, it took way too long as the 2 employees seemed to prioritize other work. I asked if Peet's still gives a free cup for birthdays, as mine was the day before, and I mentioned I didn't receive the notification or add to my Peets acct. The server didn't respond at all. I'm going to switch to a local roasting that sells small batches.Peets has gotten bitter and/or bland, and customer support now outsourced to India only told me to keep waiting when it's already been 13 days for delivery of a pound of limited batch of beans from only a few miles away across a bridge! Peets was sold to a German Investment company that may explain its decline. The online discounts are no longer worth wondering when it will arrive. I bought other beens while waiting for Peets and am disputing the charge to my CC. Bye, bye, Peets!
Atmosphere: 1
Service: 1
Mark R.
Really odd. Tho I am rarely here, these days . Service used to be quite friendly and efficient., Today's positive notes: The guy cleaning the shelves greeted me when I walked in. The young woman who took my order was pleasant. Now after that i am not quite sure what was going on but fair to say that though there were 5 employees in the store( count'em, 5,)seems like filling the customers' orders was a low low priority. The place was not busy, one of the 5 was intermittently filling orders but i watched as the two customers in front of me who had clearly already ordered their drinks before I walked in waited a looooooong time for their orders to be filled. I eventually got my drink tho had pretty much lost interest by then. I know it was late in the day for these youngsters ( already 3 PM, ) I trust they will soon be on to their more meaningful careers.
Nikhil Vohra
The worst one. They are soooo slow. Hot drinks are never hot enough and mobile orders are never in the right place.
Atmosphere: 2
Food: 1
Service: 1
Milly Milli
Every occasion I have visited this location it’s never been a good experience. The waits are long, food underwhelming and today was the last straw. I won’t be returning. I got an “almond croissant” and they basically gave me the one that should have been a give away item.
The slowest service of all the many Peet's stores I've visited, causing lines regularly. When I was able to finally order my 1 pound of coffee to be ground, it took way too long as the 2 employees seemed to prioritize other work, and I appeared to be the only customer being served! I dread when I forget my coffee on my frequent trips east and have to come here. If there's still time, I'll keep driving to the Peet's at Travis where the service is excellent. I asked if Peet's still gives a free cup for birthdays, as mine was the day before and mentioned I never received that email. The server didn't seem to care. I'm thinking of switching to Phil's or something else. Boo!
Atmosphere: 3
Service: 3
Jessica Esteves
Frappe tasted like soap and made me sick. The girl who rang me up and the girl who was baring kept giving me dirty looks. I'm never buying from this location again, and others shouldn't either.
Atmosphere: 2
Service: 1
jacqui lozada
I find that the baristas here provide terrible service. I ordered ahead & another got their order first. Then they placed my order in the mobile order section on the side despite me being in front of them but other mobile order was at the regular pick up counter. I felt discriminated.
Atmosphere: 1
Food: 5
Service: 1
Idalia R.
I came here for years in the past and never had a problem until today.I ordered my drink which was a simple cold brew order. I used the bathroom, came out, and a lady that ordered after me got her drink in which seemed very intricate to make. I was still waiting for my drink. After minutes of realizing the staff weren't making anymore drinks, I asked one of the employees about it and she told me "I don't see an order here" "It would have came up on the screen" almost seemingly making me out to be lying about my order? I responded back, "I literally just ordered." She went back to the cashier who took my order, then found my order and made it. She gave it to me, seemingly annoyed, I thanked her anyway, and in response she gave me a dirty look, said nothing, and left off somewhere to resume her duties. That was very rude. Not even an "I apologize for the inconvenience" or at least a "Sorry about that." I've worked in a cafe before so I can understand how tiring it can get, especially towards the end of the day (They appeared to have been closing things up) but just because THEY failed to see my order and I asked them about it, doesn't give them the right to act like that or give me a look like that. They all look very young too.The drink was okay, wasn't that great though. Highly disappointing customer service. They need to get trained better, they probably lack the experience. Either that, or they just don't care (Which very much seemed like their attitude). And no, I will not be coming back (in which I'm sure they don't care about anyway, right?) Disappointing.
Terry C.
Go to Hercules location this place sucks . Long waits while employees stand around having personal conversations.
Coffee is great as you would expect. Staff usually seems disorganized at the barista station.
Atmosphere: 4
Food: 5
Service: 3
Quick service I always order through the Peet's app so that I don't have to wait in line.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Black Tie
It's Peet's. So the coffee is known. Not my favorite but better than Starbuck. I had a mocha frappe. Too sweet for me.
Atmosphere: 4
Service: 4
Makes great coffee and puts that twin tailed Siren to shame ☕and the Yosemite Dogs Sierras very good ☕☕☕☕☕Wheelchair accessibility: Nice and wide doors
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Original Cold Brew Fog, Roasted, Pumpkin Bread
My espresso was *excellent.* I wish all coffee shops pulled a shot that well!
Atmosphere: 5
Food: 5
Service: 5
Peet's has really gone downhill. I used to work at this location for 7 years and drink quality was top priority especially when customers spend $5-$9 on a latte in this economy. I consistently go here and my drink is always wrong. My drink is always too hot because the barista doesn't use a thermometer and auto steams and I can hear just based on steaming sounds that the milk is being steamed to extra hot aka burnt. No quality control at all - I order a cappuccino and because the barista doesn't have confidence in their steaming abilities they scoop the foam onto the drink instead of free pouring it, so the drink isn't properly mixed and the espresso is all at the bottom under stiff foam so when you drink it you only get espresso and no milk. Or the flip side I order a cappuccino and its basically a latte. There's a focus on clearing out orders instead of both sense of urgency AND quality. Id rather wait than to pay for a poor drink. Example, since the barista is trying to clear their orders they steam a big pitcher of milk for multiple orders and because or that I have no foam in my latte. What makes this worse, I ordered a holiday spice latte which is made by steaming the spices with the milk and instead of making this drink properly he steamed up a pitcher of milk and put the spices in the cup and then poured milk over it so now I have a clumpy drink. This may seem like I'm being a Karen, but I will nicely tell the baristas my requests and it still is never right. I think what's difficult is when you KNOW how things should taste due to years of training and Peet's actually putting a focus on barista training, its hard to pay money for a drink that taste nothing like how it should. Every time I come here I wish I could just put on an apron and hop behind the counter to make it myself. I don't fault the baristas, they just aren't trained.
This location has the slowest service of all the many Peet's stores I've visited, causing lines regularly. When I was able to finally order my 1 pound of coffee to be ground, it took way too long as the 2 employees seemed to prioritize other work. I asked if Peet's still gives a free cup for birthdays, as mine was the day before, and I mentioned I didn't receive the notification or add to my Peets acct. The server didn't respond at all. I'm going to switch to a local roasting that sells small batches.Peets has gotten bitter and/or bland, and customer support now outsourced to India only told me to keep waiting when it's already been 13 days for delivery of a pound of limited batch of beans from only a few miles away across a bridge! Peets was sold to a German Investment company that may explain its decline. The online discounts are no longer worth wondering when it will arrive. I bought other beens while waiting for Peets and am disputing the charge to my CC. Bye, bye, Peets!
Atmosphere: 1
Service: 1
Really odd. Tho I am rarely here, these days . Service used to be quite friendly and efficient., Today's positive notes: The guy cleaning the shelves greeted me when I walked in. The young woman who took my order was pleasant. Now after that i am not quite sure what was going on but fair to say that though there were 5 employees in the store( count'em, 5,)seems like filling the customers' orders was a low low priority. The place was not busy, one of the 5 was intermittently filling orders but i watched as the two customers in front of me who had clearly already ordered their drinks before I walked in waited a looooooong time for their orders to be filled. I eventually got my drink tho had pretty much lost interest by then. I know it was late in the day for these youngsters ( already 3 PM, ) I trust they will soon be on to their more meaningful careers.
The worst one. They are soooo slow. Hot drinks are never hot enough and mobile orders are never in the right place.
Atmosphere: 2
Food: 1
Service: 1
Every occasion I have visited this location it’s never been a good experience. The waits are long, food underwhelming and today was the last straw. I won’t be returning. I got an “almond croissant” and they basically gave me the one that should have been a give away item.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The slowest service of all the many Peet's stores I've visited, causing lines regularly. When I was able to finally order my 1 pound of coffee to be ground, it took way too long as the 2 employees seemed to prioritize other work, and I appeared to be the only customer being served! I dread when I forget my coffee on my frequent trips east and have to come here. If there's still time, I'll keep driving to the Peet's at Travis where the service is excellent. I asked if Peet's still gives a free cup for birthdays, as mine was the day before and mentioned I never received that email. The server didn't seem to care. I'm thinking of switching to Phil's or something else. Boo!
Atmosphere: 3
Service: 3
Frappe tasted like soap and made me sick. The girl who rang me up and the girl who was baring kept giving me dirty looks. I'm never buying from this location again, and others shouldn't either.
Atmosphere: 2
Service: 1
I find that the baristas here provide terrible service. I ordered ahead & another got their order first. Then they placed my order in the mobile order section on the side despite me being in front of them but other mobile order was at the regular pick up counter. I felt discriminated.
Atmosphere: 1
Food: 5
Service: 1
I came here for years in the past and never had a problem until today.I ordered my drink which was a simple cold brew order. I used the bathroom, came out, and a lady that ordered after me got her drink in which seemed very intricate to make. I was still waiting for my drink. After minutes of realizing the staff weren't making anymore drinks, I asked one of the employees about it and she told me "I don't see an order here" "It would have came up on the screen" almost seemingly making me out to be lying about my order? I responded back, "I literally just ordered." She went back to the cashier who took my order, then found my order and made it. She gave it to me, seemingly annoyed, I thanked her anyway, and in response she gave me a dirty look, said nothing, and left off somewhere to resume her duties. That was very rude. Not even an "I apologize for the inconvenience" or at least a "Sorry about that." I've worked in a cafe before so I can understand how tiring it can get, especially towards the end of the day (They appeared to have been closing things up) but just because THEY failed to see my order and I asked them about it, doesn't give them the right to act like that or give me a look like that. They all look very young too.The drink was okay, wasn't that great though. Highly disappointing customer service. They need to get trained better, they probably lack the experience. Either that, or they just don't care (Which very much seemed like their attitude). And no, I will not be coming back (in which I'm sure they don't care about anyway, right?) Disappointing.
Go to Hercules location this place sucks . Long waits while employees stand around having personal conversations.