25 min wait for two tacos, not busy. This really takes the joy out of getting food.
Atmosphere: 4
Food: 4
Service: 2
sam sam
Employees very rude , cleanness and hygiene very low , not recommended at
Atmosphere: 1
Food: 1
Service: 1
Brenda LaFountaine
Great food and great service from employees. The manager Ava made my burritos. Will go
Atmosphere: 5
Food: 5
Service: 5
Brandon L.
Well not good guys not good at all they weren't busy at all and they were slammed I've worked in the restaurant industry for almost 5 years I've seen what getting our butt kicked looks like and waiting 40plus Minutes for 3 tacos and a kids chicken bowl is just outrageous. this one was a showcase of a stuff that is severely undertrained or mismanage no management was present or atleast too embarrassed to show face not trying to bash the employees they seem to do everything they could do but I don't think they were quite ready to be left without the established workers with experience *edit* went to the one next to target at brea had my food ready in under 8 mins
Steve Park
I had been going to Rubio's at this location for many years, thank
Atmosphere: 3
Food: 4
Service: 3
Arman AiCo
Always it is so sad ? when I finished whatever i get in Cafe Naderi, everything is so goooood , it is so great, never does this to me again, it is so great. I’m feeling in sky ? and my soul fly after finishing anything i get in Cafe Naderi, I wish i go there
Atmosphere: 5
Food: 5
Service: 5
J B.
This rubio's consistently over cooks the fish. I usually order a California bowl and It is more like fish jerky. Very disappointing.
J PEDRAZA
Great location to get burritos, this time the order was prepared
Atmosphere: 4
Food: 3
Service: 4
Devon M.
Don't order delivery from here. Love their salads but the last 2 times I ordered they didn't send any salad dressing. So basically I'm left at work to eat chicken on lettuce. I complained to door dash and got a 3 dollar refund.... But my meal ruined again. The last time i ordered 3 of us had salads and didn't eat them.
Andrea
Honestly, I feel like customer service is really poor at Rubio’s lately we stopped going to the one on Santa Ana Canyon Rd. Because of how awful the customer service is. I feel like people who are bitter at the cash register should have some sort of customer service skills or they should quit because they make the atmosphere negative and it throws us off, and that’s how you loose customers.
Food was so good! Elvia was super nice and always had a smile on her face. The guacamole was perfect! :)
Chivis Zepeda
To be my first time trying the chilaquiles, they had good flavor. I added the chipotle sauce and it was even better. The service was quick and friendly.
Ben
I love Rubio's but I'm not sure if I can go to this location anymore. 20 minutes minimum to get my food every time, even when its completely empty. 30+ minutes for ONE burrito a few times. I don't expect McDonald's fast but this is beyond sit-down restaurant times. I keep thinking its an exception but Its been this way for my last 6+ visits. This last time though (5/2/2023), it was over 25 minutes, the restaurant wasn't busy, and the food was cold! I brought my mom here and we ate in, I had 3 fish tacos, she had a shrimp bowl and both of our meals were cold, after almost half an hour of waiting. I wanted to bring the food back but I don't want to be that guy, better to just not come back. Even my mom complained and she never complains about anything lol. Nearby legitimate sit-down Mexican restaurants are a better value and faster at this point.
Cyril Wallace
So Rubio's food proves itself on it's own. That's a given. Customer Service leaves much to be desired. I was standing at the counter and didn't get acknowledged until I spoke up. Staff were busy exchanging banter among themselves, and made me feel as though I was at THEIR party, without an invitation. The Mngr. emerged from the back, like an indifferent permissive parent, and didn't put her foot down, to rally her crew into a more productive posture. Instead, she opted to take up the SLACK and failed to delegate. Adjust it, by directing your energies more toward making the customer a priority, and refresh your realization that the reason(s) your employed there is because of us, THE CUSTOMER(S), NOT YOUR SOCIAL STATUS among your peers. It's a business, NOT A CAMPUS.
Atmosphere: 2
Food: 5
Service: 1
Loraine
Food at Rubios is always amazing. I'm a little disappointed with their service. I could give them 3 stars for fixing my problem, but I had to drive back after waiting almost 25 min for my food. I ordered 4 Shrimp Trio plates, but wanted all Salsa Verde Tacos. The girl at the register asked how to order the food that way, and I'm assuming someone experienced showed her how to put it in. I should've looked at my receipt because my order was incorrect there, that's my fault. I overheard the girl making my Salve Verde tacos ask about Salsa Verde Tacos and the girl at the register said "yes all Salsa Verde Tacos." I figured I was good to go. When I got my order I decided to look to make sure it was correct in the car and ALL 4 Shrimp Trio had the 3 different tacos. I didn't have time to get the order fixed because I had to make it in time to drop off lunch to my son at his lunch break at school. I decided to drive back and get the rest of my order fixed. That took another 15 minutes. Note to self, double check your receipt because they'll still get the order wrong.
25 min wait for two tacos, not busy. This really takes the joy out of getting food.
Atmosphere: 4
Food: 4
Service: 2
Employees very rude , cleanness and hygiene very low , not recommended at
Atmosphere: 1
Food: 1
Service: 1
Great food and great service from employees. The manager Ava made my burritos. Will go
Atmosphere: 5
Food: 5
Service: 5
Well not good guys not good at all they weren't busy at all and they were slammed I've worked in the restaurant industry for almost 5 years I've seen what getting our butt kicked looks like and waiting 40plus Minutes for 3 tacos and a kids chicken bowl is just outrageous. this one was a showcase of a stuff that is severely undertrained or mismanage no management was present or atleast too embarrassed to show face not trying to bash the employees they seem to do everything they could do but I don't think they were quite ready to be left without the established workers with experience *edit* went to the one next to target at brea had my food ready in under 8 mins
I had been going to Rubio's at this location for many years, thank
Atmosphere: 3
Food: 4
Service: 3
Always it is so sad ? when I finished whatever i get in Cafe Naderi, everything is so goooood , it is so great, never does this to me again, it is so great. I’m feeling in sky ? and my soul fly after finishing anything i get in Cafe Naderi, I wish i go there
Atmosphere: 5
Food: 5
Service: 5
This rubio's consistently over cooks the fish. I usually order a California bowl and It is more like fish jerky. Very disappointing.
Great location to get burritos, this time the order was prepared
Atmosphere: 4
Food: 3
Service: 4
Don't order delivery from here. Love their salads but the last 2 times I ordered they didn't send any salad dressing. So basically I'm left at work to eat chicken on lettuce. I complained to door dash and got a 3 dollar refund.... But my meal ruined again. The last time i ordered 3 of us had salads and didn't eat them.
Honestly, I feel like customer service is really poor at Rubio’s lately we stopped going to the one on Santa Ana Canyon Rd. Because of how awful the customer service is. I feel like people who are bitter at the cash register should have some sort of customer service skills or they should quit because they make the atmosphere negative and it throws us off, and that’s how you loose customers.
Restaurantji Recommends
Food was so good! Elvia was super nice and always had a smile on her face. The guacamole was perfect! :)
To be my first time trying the chilaquiles, they had good flavor. I added the chipotle sauce and it was even better. The service was quick and friendly.
I love Rubio's but I'm not sure if I can go to this location anymore. 20 minutes minimum to get my food every time, even when its completely empty. 30+ minutes for ONE burrito a few times. I don't expect McDonald's fast but this is beyond sit-down restaurant times. I keep thinking its an exception but Its been this way for my last 6+ visits. This last time though (5/2/2023), it was over 25 minutes, the restaurant wasn't busy, and the food was cold! I brought my mom here and we ate in, I had 3 fish tacos, she had a shrimp bowl and both of our meals were cold, after almost half an hour of waiting. I wanted to bring the food back but I don't want to be that guy, better to just not come back. Even my mom complained and she never complains about anything lol. Nearby legitimate sit-down Mexican restaurants are a better value and faster at this point.
So Rubio's food proves itself on it's own. That's a given. Customer Service leaves much to be desired. I was standing at the counter and didn't get acknowledged until I spoke up. Staff were busy exchanging banter among themselves, and made me feel as though I was at THEIR party, without an invitation. The Mngr. emerged from the back, like an indifferent permissive parent, and didn't put her foot down, to rally her crew into a more productive posture. Instead, she opted to take up the SLACK and failed to delegate. Adjust it, by directing your energies more toward making the customer a priority, and refresh your realization that the reason(s) your employed there is because of us, THE CUSTOMER(S), NOT YOUR SOCIAL STATUS among your peers. It's a business, NOT A CAMPUS.
Atmosphere: 2
Food: 5
Service: 1
Food at Rubios is always amazing. I'm a little disappointed with their service. I could give them 3 stars for fixing my problem, but I had to drive back after waiting almost 25 min for my food. I ordered 4 Shrimp Trio plates, but wanted all Salsa Verde Tacos. The girl at the register asked how to order the food that way, and I'm assuming someone experienced showed her how to put it in. I should've looked at my receipt because my order was incorrect there, that's my fault. I overheard the girl making my Salve Verde tacos ask about Salsa Verde Tacos and the girl at the register said "yes all Salsa Verde Tacos." I figured I was good to go. When I got my order I decided to look to make sure it was correct in the car and ALL 4 Shrimp Trio had the 3 different tacos. I didn't have time to get the order fixed because I had to make it in time to drop off lunch to my son at his lunch break at school. I decided to drive back and get the rest of my order fixed. That took another 15 minutes. Note to self, double check your receipt because they'll still get the order wrong.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Shrimp Tacos