Enchanted Forest Dining Experience
$$ • Bars, Pizza, Salad
Hours:
372 Main St, Placerville
(916) 715-9755
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Great decorations. Even the bathrooms look like a forest. When we arrived, we were all given a light-up wreath crown, which we were able to take home. There were 5 of us and we had the fondue dinner. Each course was more food than we could eat. Started with cheese fondue. Main course was pieces of filet mignon, chicken, meatballs and giant shrimp cooked in oil and finished with chocolate fondue. Delicious. Our waiter, Miles, was outstanding. Made sure we were well taken care of.
Was expecting a magical, enchanting evening. Reality was a completely different story. Service was bad. Food was alright at best. Music was great. We were a party of 20+ of varying ages. Multi-generational party. A girls night, if you will. Because we were such a big group we could not all be seated together or near each other. That was fine. Parents at one table. The children and young adults at two other tables. We were all excited and we trusted that a fine dining restaurant would treat our children and elderly well. We thought wrong. We made reservations at 7:30. We arrived just after 7:00 and were seated a few minutes after our reservation time. We were the last group served our dinner. At closing time. I wish I was kidding. Out of all the customers this evening, our children, ranging from 19 to 7 years of age, and our elderly, were the last people served when we were seated at 7:30. One table did not receive any eating utensils. The table where the children sat waited very long for their drinks. We all had to ask numerous times to get drink refills. No one came to check in on us, but we sure saw our servers checking in with everyone else. We waited 2 hours for chicken on a stick. 2 hours for grilled sandwiches. 2 hours for a kid size pizza. 2 hours for a bowl of heated chocolate and tiny pieces of fruits and crackers. Then just minutes after receiving our food we were asked to box it because it was closing time. Who's fault is it that we got our food so late? And we're not allowed to "enjoy" this food and experience that we had waited so long for? Not only that, the entire time we waited, not a word of apology or explanation until we expressed our dissatisfaction. One table was served by the store manager. The one's sitting there noted they had good service. Although a little delayed, she was cordial and responsive. But whoever served the 2 other tables need much, much improvement. Absolutely appalled and so disappointed by the service received tonight. Do not recommend.
Ratings
Menu
Hours
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | 4 - 9:30PM |
| Saturday | 11AM - 9:30PM |
| Sunday | 11AM - 8:30PM |
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The Enchanted Forest Dining Experience offers a unique forest-like ambiance, beautifully decorated and enchanting. Staff provide lighted ferry garlands for guests to wear and take home, and are described as amazing, courteous, and helpful. The food is excellent, a delicious experience with incredible atmosphere. Standout dishes include the 4 tapas, a delicious appetizer, and the fondue spread, featuring four meats, large prawns, scallops, filet mignon, chicken, and fresh vegetables, which was great. The O'Connell Street Band adds to the experience with excellent live Irish music, creating a fun, authentic vibe that is fitting with the environment and not overpowering. Customers have described the service as incredible, though sometimes a bit slow. It is a great gift certificate to give, and a fantastic night. The restaurant will be closing in October.