Food is passable, I can't complain. But the restaurant is incredibly understaffed. Every time I've been here my order has been late by five or more minutes. This particular day, I was driven to make this review by a notably awful experience at this location.
I made an order at 9:00 for 9:30pm. On arrival I was locked out of the lobby, although there were other guests inside. And this is fine, I understand that the lobby closes at ~9:30pm. What is not appropriate is when the fry cook and drive thru attendant laugh at paying customers as they attempt to get the attention of staff. I waited for 5 minutes outside to no reaction aside from glares that make me feel like a criminal for wanting my dinner that i paid for.
After this point I pull through the drive thru, ready to get a refund and just go home. But, the drive thru attendant is sugary sweet, and I'm willing to forgive, so I don't give her a hard time and she tells me it should only be a couple of minutes. After this, I wait another 15 minutes, watching as they complete every other task in the restaurant. It's only after this do they begin to scoop and fill my order. I leave the restaurant, frustrated, at 9:57. I waited a total of 40 minutes at the store (drove for 17 to get there,) for an order that should have been filled and waiting for me pretty much on arrival.
I really do hate to nag people in the service industry and I have not posted many scathing reviews, but today felt exceptionally unfair, and because of this experience I likely will not be returning to this location.
They have messed up my drive through order more than once. On one occasion I drove back through immediately, wax asked if i had a receipt... which the server had not provided. Pushed the issue, got my item which was supposed to have steak and shrimp in if, that i paid more for to have both in it, and got ONE shrimp.
Atmosphere: 1
Food: 1
Service: 1
Rose Parker
Don't get soda from the lobby, I tried every single soda and all of them had black mold floating in them.
Atmosphere: 2
Food: 1
Service: 2
Marie Anne Micheels
Didn't get my order correct and the fried rice was horrible, sticky and old tasting, the batter under neath my sesame chicken was undercooked, it was the worst Panda Express location I've ever eaten at. VERY DISAPPOINTING 😞
Atmosphere: 1
Food: 1
Service: 1
gary hradek
Enter by way of Walmart
Allyson Hawk
They "open" at 10 am. I came through the drive through at 10:20 and the speaker said "sorry we are closed". The employees looked at me through the window when i pulled up and ignored me. I came through again, and checked that the window sign said they are open. I finally was able to ask An employee and he said "yeah, we are open, but I haven't made any food yet". What a waste of a 20 minute drive to town to get this for my kids.
Penny Swanson
Went thru the drive thru food was good. There was just to much fat on the teriyaki chicken and the orange chicken was hard and mostly batter and no chicken.
Food: 3
Service: 5
Recommended dishes: Broccoli Beef, Plate, The Original Orange Chicken, Fried Rice, Teriyaki Chicken Fried Rice Egg Roll
Bryan Hopkins
Unreal. Ordered a quart of an entree and I got a container 3/4 full. Here they charge fine dinning prices, and then rip you off.
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Beijing Beef
susan macmillan
I've eaten at many locations and this is the worst! Nothing fresh about it , in fact the fishy taste was do to very over used oil !! One more thing, my fortune cookie was even stale.... Never again at this location
Family California
Service is perfect , clean ? but food not fresh small bad .
Don't expect your order to be accurate or your plate to even be filled up properly. Horrible service and inadequate ability to give you what you asked for. Waited 10 minutes to get my order wrong definitely don't use the drive through
They completely messed up our order. Wanted Beijing beef and honey walnut shrimp. Got home and there is no sauce on the honey walnut shrimp and didn't get Beijing beef but instead got orange chicken dry shrimp and super dry chow mein! Never again!
Atmosphere: 1
Food: 1
Service: 1
Alicia Kelly
We go here at least one or twice a month due to our busy sports schedule. The food is delicious and always garlicky. Hunter is so nice! Their steamed rice machine wasn’t working recently and instead of giving us gross rice he told us, replaced it with fried rice and comped our egg roles for the inconvenience. Super friendly kid and had a customer is always right attitude! We’ll definitely be back!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Crab Rangoon, The Original Orange Chicken, Family Meal, Fried Rice, Chow Mein
Jason
I never cease to be amazed by how long it takes to spoon food into a container.
Food is passable, I can't complain. But the restaurant is incredibly understaffed. Every time I've been here my order has been late by five or more minutes. This particular day, I was driven to make this review by a notably awful experience at this location.
I made an order at 9:00 for 9:30pm. On arrival I was locked out of the lobby, although there were other guests inside. And this is fine, I understand that the lobby closes at ~9:30pm. What is not appropriate is when the fry cook and drive thru attendant laugh at paying customers as they attempt to get the attention of staff. I waited for 5 minutes outside to no reaction aside from glares that make me feel like a criminal for wanting my dinner that i paid for.
After this point I pull through the drive thru, ready to get a refund and just go home. But, the drive thru attendant is sugary sweet, and I'm willing to forgive, so I don't give her a hard time and she tells me it should only be a couple of minutes. After this, I wait another 15 minutes, watching as they complete every other task in the restaurant. It's only after this do they begin to scoop and fill my order. I leave the restaurant, frustrated, at 9:57. I waited a total of 40 minutes at the store (drove for 17 to get there,) for an order that should have been filled and waiting for me pretty much on arrival.
I really do hate to nag people in the service industry and I have not posted many scathing reviews, but today felt exceptionally unfair, and because of this experience I likely will not be returning to this location.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Orange Chicken, Fried Rice, Chow Mein
They have messed up my drive through order more than once. On one occasion I drove back through immediately, wax asked if i had a receipt... which the server had not provided. Pushed the issue, got my item which was supposed to have steak and shrimp in if, that i paid more for to have both in it, and got ONE shrimp.
Atmosphere: 1
Food: 1
Service: 1
Don't get soda from the lobby, I tried every single soda and all of them had black mold floating in them.
Atmosphere: 2
Food: 1
Service: 2
Didn't get my order correct and the fried rice was horrible, sticky and old
tasting, the batter under neath my sesame chicken was undercooked, it was the worst Panda Express location I've ever eaten at. VERY DISAPPOINTING 😞
Atmosphere: 1
Food: 1
Service: 1
Enter by way of Walmart
They "open" at 10 am. I came through the drive through at 10:20 and the speaker said "sorry we are closed". The employees looked at me through the window when i pulled up and ignored me. I came through again, and checked that the window sign said they are open. I finally was able to ask An employee and he said "yeah, we are open, but I haven't made any food yet". What a waste of a 20 minute drive to town to get this for my kids.
Went thru the drive thru food was good. There was just to much fat on the teriyaki chicken and the orange chicken was hard and mostly batter and no chicken.
Food: 3
Service: 5
Recommended dishes: Broccoli Beef, Plate, The Original Orange Chicken, Fried Rice, Teriyaki Chicken Fried Rice Egg Roll
Unreal. Ordered a quart of an entree and I got a container 3/4 full. Here they charge fine dinning prices, and then rip you off.
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Beijing Beef
I've eaten at many locations and this is the worst! Nothing fresh about it , in fact the fishy taste was do to very over used oil !! One more thing, my fortune cookie was even stale.... Never again at this location
Service is perfect , clean ? but food not fresh small bad .
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Broccoli Beef, Bowl, Fried Rice
Restaurantji Recommends
Don't expect your order to be accurate or your plate to even be filled up properly. Horrible service and inadequate ability to give you what you asked for. Waited 10 minutes to get my order wrong definitely don't use the drive through
Atmosphere: 1
Food: 2
Service: 1
Awesome food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Sour Chicken, Orange Chicken, Crab Rangoon, Mushroom Chicken, Broccoli Beef, Plate, Manzanita Sol, 18-22 Person Party Bundle, Honey Walnut Shrimp, Black Pepper Chicken, Family Meal, Bowl, Fried Rice, Bigger Plate, Beijing Beef, Teriyaki Chicken Fried Rice Egg Roll, Chow Mein
They completely messed up our order. Wanted Beijing beef and honey walnut shrimp. Got home and there is no sauce on the honey walnut shrimp and didn't get Beijing beef but instead got orange chicken dry shrimp and super dry chow mein! Never again!
Atmosphere: 1
Food: 1
Service: 1
We go here at least one or twice a month due to our busy sports schedule. The food is delicious and always garlicky. Hunter is so nice! Their steamed rice machine wasn’t working recently and instead of giving us gross rice he told us, replaced it with fried rice and comped our egg roles for the inconvenience. Super friendly kid and had a customer is always right attitude! We’ll definitely be back!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Crab Rangoon, The Original Orange Chicken, Family Meal, Fried Rice, Chow Mein
I never cease to be amazed by how long it takes to spoon food into a container.
Atmosphere: 3
Food: 4
Service: 1
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