Kinder's Meats Deli BBQ & Catering

PLEASE DO NOT COME HERE

Worst catering experience I have ever had.

We had a party at 11:30 so we put in a pickup order weeks ahead with a pickup time of 11am. They called us 10 days before the scheduled pickup date and asked why I hadn't arrived to collect my order. I had to share that they had the wrong date and resent the email verifying they had the wrong date.

On the actual day of the event, we showed up a few minutes before 11 and the meat was still in the smoker. They couldn't provide any timeline on when it would be finished. I then watched the employees take the meat out of the smoker (which was in the parking long), put it in foil trays which were just sitting on the ledge of the smoker but was covered in dirt. It didn't surprise me that the ledge was dirty given it was a mobile smoker, what did surprise me was that the employee stacked the trays on each other without anything covering the meat so all the dirt that was on the bottom of the tray was now in the food. I asked the Manager if that was part of their normal process and the response was "Well, I was just trying to work fast. I don't know what you want me to say. It was a mistake, I'm sorry," and proceeded to just walk away. The food was already late, I can wait another 30 seconds to have clean food. It also didn't help that the apology couldn't have been any less genuine.

We ended up getting our food at 11:30 and when the food was being loaded, a different employee opened our car door and slammed it into the vehicle parked next to us but didn't even acknowledge what had happened.

Our order ended up being incomplete too. They said we were all good to go and since we had a 20 min drive for a party that had started, we got on the road. When unloading, we noticed they didn't give us all of our sides.

I was waiting there the entire time with my wife and 1 year old daughter and all I got was an offer for a soda... It felt like more of a slap to the face than if they hadn't offered anything. They didn't even check in on us, one employee said that they are working on it.... Plus while we were waiting, there was noticeable tension between the manager and the staff. I'm unsure what happened but they clearly took out their frustration on our food and car.

Food wasn't close to being worth what we paid. Will definitely be sure to go out of my way to not support this business and encourage others to stay away.

Atmosphere: 1

Food: 1

Service: 1

Cole slaw??!! Nothing at all on it. Just a bowl of cabbage?!! Have only had to call this place twice. Both times. So so rude. I will not order from them again. I understand mistakes happen and I guess they have so much business that customer service is no more.person answering phone,didn't even let me talk. And I was just going to let them know.

Atmosphere: 1

Food: 1

Service: 1

I love kinders especially because they started in my city “ Richmond “ but this location made me feel totally unwelcome. Completely ignored me as waited for a phone order. I was standing in front of the Line, but they helped a group of people behind me. I finally said something “Hello “ I finally got a response but they told me,I was at the wrong location. I left went to concord, what a big difference the staff was able to locate my order. The order was in pleasant hill the whole time, they sent to concord for no reason. I had to reorder in concord, so I didn’t have to drive back in forth again.Thank you Concord staff they was great and helpful.

Atmosphere: 3

Food: 5

Service: 1

Wow! Lunch was great. Highly Recommed for your BBQ appetite. This place is always on point.

Atmosphere: 5

Food: 5

Service: 5

Great barbecue and best tri tip around. Ball tip sandwich is what this place is known for.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Chicken Sandwich, Ball Tip

You guys are horrible 3 times I've been in there stood there for 5 minutes in the meat order line asked somebody if I needed to be in the deli line told no and still stood there for a few more minutes. This time I didn't give you enough time to tell me you were going to get somebody. I walked out. You guys are horrible.

Service: 1

Special requests take an extra few minutes but are well worth waiting for. The Ball tip, or fillet sandwich are tender and hit the spot. I have never been disappointed with a meal here

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: NY Steak Sandwich, BBQ Sauce, Ball Tip, Ribeye Steak Sandwich

Love the tequila fries too. Ribeye steak sandwich is the best.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fresh Meat, Pulled Pork, BBQ Sauce, Sandwich, Ball Tip, Ribeye Steak Sandwich

Dam good sandwich

Atmosphere: 5

Food: 5

Service: 5

I have order multiple times from this place. The food is very delicious every time I get it. I had nothing negative to say about this. Although one time did they forget my fries

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sandwich

Have had all the kinders in the bay now, im gonna have to say this place tops them all! The food is so bomb, I drive from stockton just this food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: NY Steak Sandwich, Potato, BBQ Sauce, Sandwich, Combo

Unfortunately, this place does not have the stubborn soda! Go to the Arnold Drive location instead! I sure will…

It was super chill inside and the service was nice and food was good what more could you ask for

Atmosphere: 5

Food: 4

Service: 4

Great food and real true deli. Super sauce and great meal

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Fresh Meat, BBQ Sauce

The man who helped me was kind. The Boss lady hovered over hi. While he made my sandwich. I ordered a BLT. The lettuce was brown and it had cheese on it. BLT ...bacon, lettuce, tomato. The brown sugar tater tots had hardly any season. I'm so so disappointed in this location. I have tried. I spend 70 dollars in this order. I won't return. Also she never has a smile on her face. She's not very good at customer service.

Atmosphere: 2

Food: 1