Paris Baguette

5 stars for the amazing textures of all the pastries we’ve tried. The croissants had the same texture of the ones that I had in France and that’s really hard to come by around the area. We had the almond pastry, hash brown bread, croissant donut, pastry frank and maple sweet cream cold brew. Favorite ones were the hash brown bread, croissant donut and almond pastry. They offered to heat our warm items and it took 2 minutes total. Super quick and friendly. We loved the fact that you grab your own tray and tongs and grab your own items. The tables were also clean and there’s plenty of places to sit.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Almond Pastry, Bakery, Doughnut

I generally like coming here for the variety and an easy snack. It's also a great cafe to grab a table and do a little work. My one frustration is with their labeling. They do not list all ingredients, particularly on their packaged deli foods.

Dietary restrictions: I asked and the employee could not tell me if there is dairy in the egg and chicken salad sandwiches, and they did not have a binder or anything behind the counter with more details. There are shelf labels but they are vague and incomplete. For example, the label said "contains dairy", but was not clear what ingredients are in the egg salad and what are in the bread. If the dairy is just in the bread, I can simply eat the salad! I don't expect restaurants to always cater to my particular needs, but it does really help to accurately list all ingredients so I can self-serve instead of relying on people who don't know that eggs aren't dairy.

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Doughnut, Assorted Pastries

Love this bakery ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Cream Cake, Rainbow Cake Slice, Chocolate Croissant, Macaron

Employees are not friendly waited for long to get my cake

Atmosphere: 3

Food: 3

Service: 1

Woooooo delicious cakes

First time at this location, and I really like customer service. Plus, they have so many options better than other locations.
Also, they have good customer service

Atmosphere: 5

Food: 5

Service: 5

Today I went to this place and I ordered 2 mocha latte. Both of the mocha were tooooooo sweet that was not drinkable. I went to them and told them both of the mocha are too sweet and we can not drink that sweet. I asked the lady (Keyla) for refund and said that she is the store manager here and she cannot refund it to me. She lied that she is the manager. When I told her I will write a review for poor customer service and rudeness. went to seat to finish my pastry, she ran to the asian guy who seat in front of them close to cashier and looked like she was explaining the situation and I understood she was not the manager. As I was trying to write a review I read other reviews as well and the had the same issue.

I also mentioned that when the workers were cleaning the sink and counter with a wet towel, they used the same one to clean the tray and tongs. That’s very gross and disgusting. This place is not hygienic and environmental health division definitely needs to come to check out this place and stop them.

Extremely disappointing experience - Poor customer service!!!!

Atmosphere: 1

Food: 1

Service: 1

My friends and I went here on a Sunday morning to taste out some of their pastries, and have a cute little Convo. On our way there, I was surprised that I was quickly able to find parking, and relatively close to the front door. I want to say we arrive somewhere around 11:20 AM. we all got around 8 to 10 pastries, this range in a total of about $30 for us each. Myself and one other friend also got a drink. I would say getting the drinks were the most difficult part of our ordering.

For those who don’t know, at this restaurant, you are able to pick up the pastries from display cases in the restaurant. There is a tray, What I think is wax paper, and tongs for you to use. There are multiple pastries available, and I would say that your best way of knowing what pastries are going to be there is simply to go in. My friend remark that there was a specific pastry she was interested in trying, I want to say it was a raspberry croissant, and the guy who helped her check out, informed us that they have never had a raspberry croissant. There are sometimes just items on the website that are not at all participating locations. Totally understandable and fine, as all of the pastries were still absolutely delicious.

Another interesting thing that I did not expect is that though multiple people got in line behind us, I would say the line total including us was about 20 to 25 people, we were quickly able to find a table that seated the four of us. The restaurant was of course loud, the material of the building is quite echoey, and there are a lot of people walking around, enjoying their day and eating. But we were still somewhat able to hear ourselves as well as the staff in the front of which one woman was calling out names for people who ordered drinks. As a previously stated, getting her drinks, might’ve been the hardest thing, but this was to no fault of the restaurant. I think they just had so many orders of drinks that it was being held up a little bit, but not so much that it was displeasing. I want to say it took me five minutes to get the mango lemonade refresher that I ordered and my friend seven minutes for her to get her coconut coffee. I wish I remembered exactly what the coconut coffee was called.

I absolutely cannot wait to go back to this location. I’m hoping that it’ll be soon! The staff were all extremely friendly. There was a woman who was constantly refilling the pastry display cases who, even though she was busy, was perfectly fine answering questions from my friends and I. If anything, I would definitely recommend that as early as possible if there’s a specific pastry that you want as I can see them emptying out very quickly.

My personal favorites were the apple turnover and butter, salted pastry

Parking: Depending on the day and time the parking situation outside might be difficult. I highly recommend taking advantage of the parking lot that is in front of the movie theater and just walking over, or using the parking lot that is behind this restaurant. Walking through the pathway by Southern comfort kitchen would be the easiest way to get to Paris baguette.

Atmosphere: 5

Food: 5

Service: 5

I have in other locations of Paris baguette many times. This is my first time in Pleasant Hill location and I was extremely disappointed by the rude behavior of the cashier. I ordered some pastries and a cup of hot tea (they didn’t give me the receipt) and ask what size of tea I would like. Then I brought my pastries to table but I didn’t got my tea. When I came back and ask about tea she responded with condescending tone, making me feel unwelcome. She said you didn’t pay for your tea however I already paid and she asked me what kind of tea, which size I prefer it happened 3 minutes ago. I tried to explain but she didn’t listen, turn away. When I called for her she pretended not to hear.
The attitude was unprofessional and made the entire experience unpleasant. I love the pastries here, but the poor customer service has definitely made me think twice about coming back. A friendly attitude goes a long way, and sadly, this was lacking during my visit.

Atmosphere: 1

Service: 1

I placed my order online, which was convenient. When I got there to pick it up, it was ready. I ordered a ham and cheese croissant, an almond croissant and a broccoli cheddar quiche along with two Americanos. Everything was correct, except for the quiche. It had jalapeño and I think some kind of cheese. It was a little disappointing but everything else was good.

Food: 4

Service: 3

Recommended dishes: Assorted Pastries

Coffee cronut was good. Came in having a great time after a movie down the street. Just having some good vibes, and walked in for a sweet treat. I did not expect the lady at the register to have such a bad vibe! Seems like she was so unhappy and was honestly rude. Probably just a bad day but gotta learn to not take it out on random people.

Atmosphere: 1

Food: 4

Service: 1

Very nice food and quick service great choices

Atmosphere: 5

Food: 5

Service: 5

Great quality bread and pastries and better yet, great attentive management. This location has better management than the others I have been to in bay area. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Hazelnut latte was burnt and gross. They didn’t offer to warm anything and were annoyed when they got my drink wrong and I asked for it correctly. I used to like this place.

Atmosphere: 3

Food: 2

Service: 2

This place is my favorite spot for pastry. Their tiramisu cup or blueberry yogurt cake are just simply AMAZING? if you love sweets like I do go visit this place.