Bonchon Pleasanton

It was food. There was a distinct lack of flavor and the coleslaw had an odd bitter taste

They are really best for their chicken wings are great, a bit crunchy, sweet and spicy all at the same time. Fried pot stickers, and pork buns are a household favorite.

Everything’s perfect!

Went last week with family. Solid food but got an automatic 18% gratuity for a party of 4?? After the fact it could’ve been a mistake on their part since there was automatic gratuity for party of 5+ but still wasn’t nice to see.

Really hard to get help here. I was here for a pick up, took like 10 minutes before someone came to the desk and asked me what i needed. Then when i told her my name for the pick up and she just said it’s coming in a rude way and ignored me after that. No sorry for the wait or it’s still be prepared should be ready soon. Nothing. Just “it’s coming” in a rude and loud kinda way. In the end when i finally got my order i still wanted to be kind so i said thank you and no response just walked back into the kitchen. Really poor customer service. Older lady with short hair and a hat on. They don’t have name tags so idk her name. 6pm Thursday 01/09/2025

Best korean food in town. Wonderful staff, consistent food quality and Great Service. Authentic cuisine.

I am a big fan of spicy fried chicken sandwiches and Korean food is properly spicy. I think their secret is that everything is breaded and fried to order. So yes, your order of fried wings will take 20 minutes. But, boy is it worth it! The other flavors aren't quite as good but the meat is moist and texture is crispy. They do have a bunch of other Korean dishes like jap chae and ttaeoboki that are reasonably well done but those aren't the reason to come here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings

As I visited this place with my wife to take her to Bonchon, the hospitality was just okay. One young lady approached us and asked us to sit in the corner. We were about to sit there when, a few seconds later, another staff member came over and told us not to sit there, directing us instead to a table near the front door, where everyone was walking in and out.

We requested to sit at the same corner where the first lady had told us to sit. I asked the second staff member again, but she yelled at me angrily and loudly said ‘no,’ which caused other customers to look at us.

I understand the table was for four people, and we were only two, but there were other groups of two also sitting at tables meant for four. So why were we not allowed to sit there? That’s not fair! Very rude customer service, and I will never visit this place again. After that happened, we refused to order food and happily left the restaurant.

Atmosphere: 1

Food: 4

Service: 1

The fried food was crispy and delicious.
It’s been a while since I ate Korean-style fried chicken.

Atmosphere: 4

Food: 5

Service: 5

We always love the food here. Tonight we were really excited to eat but our son (4) was having a hard time and we knew we just weren't going to enjoy our dinner if he wasn't comfortable. Shortly after being seated we made the hard decision to head home as he was inching closer and closer to a tantrum. The women who helped us was so understanding and even gave all 3 of our children little dragon ball toys, which really helped the situation! Thank you for being so understanding and helpful in a difficult parenting position! We will be back for sure!

Atmosphere: 5

Food: 5

Service: 5

Bad service!!!
Never go to back

Service: 1

Very good chicken, the tteokbokki to is fire.. Would recommend the Garlic Soy wings with the kimchi.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tteokbokki, Chicken Wings, Wings - Sweet Crunch

I recently visited Bonchon in Pleasanton and had a generally enjoyable dining experience. Overall, I would rate it 4 stars, largely due to the mixed quality of the food.

Starting with the positives, the restaurant itself is modern and inviting, with a clean and comfortable ambiance. The staff were friendly and attentive, making sure we were well taken care of throughout our meal.

The highlight of the menu was undoubtedly the fried chicken. Bonchon's signature Korean-style fried chicken was crispy, flavorful, and cooked to perfection. The soy garlic and spicy sauces were both delicious, providing a perfect balance of sweet, savory, and spicy flavors. These dishes alone are worth the visit.

However, the rest of the menu was a bit hit or miss. While the Korean tacos and Bibimbap were tasty, they didn't quite match the standout quality of the fried chicken. Some of the side dishes, like the seasoned fries and coleslaw, were average and lacked the wow factor.

Despite these inconsistencies, Bonchon Pleasanton still offers a satisfying dining experience, especially if you're a fan of Korean fried chicken. With a bit of improvement on their other menu items, this place has the potential to be truly exceptional.

In conclusion, Bonchon Pleasanton is a great spot for enjoying some fantastic fried chicken in a pleasant atmosphere. While the quality of the food can be mixed, the excellent service and standout dishes make it a worthwhile visit.

Kid-friendliness: The restaurant has high chairs for kids.

Atmosphere: 4

Food: 4

Service: 4

The waiting time was too long, the fried chicken was tasteless, dry and hard

Atmosphere: 3

Food: 1

Service: 4

My experience here is always bittersweet.
Fried chicken is extremely delicious. Service is not all there. They are nice but not attentive.
The first time we went they served the noodles entree first rather than the 2 appetizers we had ordered. We were 4 people so while I waited for the appetizers my noodles got cold. Second time there, they properly served the food in good order but guess their sauces are a secret and not allowed to taste prior to ordering. My issue with that is I don't enjoy overly spicy food so it's a concern if I am paying for something not to my liking.

Atmosphere: 3

Food: 5

Service: 2