Service is always bad. They mess up many time on Cauliflower Crust. They charge for it but give regular. Caused me health issue a few times as I did not realize I was eating gluten.
Atmosphere: 1
Food: 4
Service: 1
Chan G
the service is awful, if they care about customer! something seriously is wrong with the staff, they are agitated & disinterested toserve if u ask for something!! except for Micheal, unfortunately he has other responsibilities!! I dare the management to reach out to me for improving the service. I’m commenting after coming here for past 6 months but 0 improvement
Atmosphere: 2
Food: 2
Service: 1
Tom Hopken
My wife and I stopped for lunch and had a really nice meal. As we were eating, we couldn’t help but notice the manager all over the place helping everybody. My wife stopped him to give him a compliment, and he was very grateful. His name was Nathan. Our waitress was also very good, and I’m sorry I didn’t get her name also. They seemed to be a little understaffed, but Between this manager and our waitress, they didn’t miss a beat. This is the type of service you hope to get every time you go out for a meal.
Wow the best service in the town!The food was fresh and delicious ❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Aritra Bose
BBQ chicken Pizza was good ? service takes a little time due to the popularity of the place
Atmosphere: 5
Food: 5
Service: 5
Rosy Moyotl
Marleny was our server and her customer service skills are outstanding! Very friendly and attentive ?
Atmosphere: 4
Food: 3
Service: 5
Holly Jimenez
I went to CPK Sunday night visting family im not from the bayarea and i had this server ashley , mind you i go out to eat with my family where i live and experienced a bunch of servers but she is over and beyond great in hospitality and taking care of the guest. I seen she had a troubled table next to me with there decline payment and she handled it so well and didnt make that person feel uncomfortable or guilty she also made jokes with my family and helped alot of other tables around when there wasnt a server in site.CPK is lucky to have someone like her because servers like that doesn’t come by often!
Literally waited 20 min for drinks. Was Basically overlooked for a bigger party ( guaranted gratuity) and they got their drinks before we got our three drinks. . Finally got our appetizer ( 1 not 50) and the artichokes was cold supposed to be warm or hot. Pizza came out cold obviously sitting under the lamp but still came out cold. Ridiculous service not even that busy.
O.D. C.L.
Great pizza! The staff are nice and the pizza delicious. The floor is a bit crooked to one side but food delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Cake
Ellis Qian
I ordered Togo online 20 mins ago. When I got to the restaurant they still let me waited 40 mins. What a damn nice slowass restaurant.
You should rename your brand name to coldest pizza kitchen. The wild mushroom pizza we ordered was completely cold and dry. Pathetic!They refused to change it in good will and rather just gave a small discount - so they expected we eat that trashy pizza.They would not bring plates, waters until we asked for it. There was a cleaning guy roaming around but he would never come clean dirty dishes off our table and kept piling up.We are done with CPK and are never coming back.
Atmosphere: 1
Food: 1
Service: 1
Evelyn J.
We got here at 4:30pm on a rainy Saturday night after a long day of shopping at the mall. We specifically came to watch the 2pm Lion Dance Performance inside the mall. When we walked in CPK there were about 5 sets of people waiting to be seated and were told of the 20 minutes wait even though we could see inside and saw that there were only 10 to 15 booths filled and more than half of the place was empty. When we were finally seated, we were seated where they seem to be putting everyone, right in front of the kitchen. We noticed someone just left our booth because the receipt was still on the table that the hostess took right before we sat down. We already knew what to order because we were looking at the menu as we were waiting in the lobby. When the waiter came in, I showed him the "Free small plate" from their app that I downloaded 1 week before our visit. That was our only incentive for coming in here, otherwise, we would've dined in next door to Cheesecake Factory. He proceeded to tell me that we cannot use it as it has to be on our next visit. FUNNY, considering it doesn't say that on the app and the free item only gives you 3 weeks after you installed the app to use before it expired. So they expect you to visit twice in three weeks in order to use a free small plate coupon. Also, when you pay your bill, they do not scan you app to show that you visited. There's a code on the app to tell your server so you get credit on this visit but it just tells you to write your phone number on your receipt so that they can credit you on your app for the visit. I don't know if that will happen as I immediately deleted the app from my phone since we are not coming back here ever again. We ordered the two soups in a bowl, California Club Pizza and Carne Asada Pizza. Both pizzas were $20 each and soup was $10. Both pizzas were very bland to me and feels like it needs more sauce. California Club felt like they just dumped lettuce, tomatoes and avocados on a cardboard that they call pizza crust as there were no other tastes going on with the pizza. Both pizza tasted bland and unappetizing. I had better pizzas for lower than $20. Heck, Dominos $6.99 special and Little Cesars pizzas have more flavors and left us filled a lot more than CPK! The soup was very flavorful and filling which was weird as it cost a lot less than the pizzas. And aren't they supposed to be know for their pizzas? It also took awhile just to get water refilled. The restroom for both men and women were being mopped at the same time as there was a sign right in between both doors. One of the workers said that you can go in but just be careful walking. The women's restroom had dried floor except for the handicapped one, that I ended up using as the other two were occupied, and there were huge puddles right around the toilet which looks to me as if the toilet itself is leaking, Basically, if you want bland overpriced food and slow service, you can choose to eat here. After this visit and paying over $50 plus tip, we were still hungry! We ended up getting boba and chicken somewhere else. As we were leaving, we were handed two sealed coupons which is good for your next visit. They keep advertising this on their app and on the table. The huge catch is you cannot open the envelope and it is invalid if you do. Only a manager can open it and you will not know your discount until after you are about to pay. What a crock! After the issue of not being use the offer on their app, I don't expect much from these two coupons which are worthless to me. This is definitely a one and done place for us.
S ST
Food is not good. We ordered Pizza, Salad, and Pasta. All 3 were bad. I couldn't eat the salad at all. The chicken bite in salad tasted no fresh, the veggies tasted refrigerated. Pizza was bad. And the worst part was pasta. Supper oily, and it wasn't delicious at all. Big waste of money and time.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: BBQ Chicken Pizza
Litzy D.
Worst experience dinning ever. The waiter was incompetent asf how are you not going to give us utensils after we've received our meal how the hell are you going to mess up on the orders maybe if you were to have written it down instead of rushing you wouldn't of messed up so much. Place wasn't even busy, either stupid or just careless.
susan mills
Rosie and staff did a superb job at helping us celebrate my grandson’s 10th birthday last night. Thank you
Service is always bad. They mess up many time on Cauliflower Crust. They charge for it but give regular. Caused me health issue a few times as I did not realize I was eating gluten.
Atmosphere: 1
Food: 4
Service: 1
the service is awful, if they care about customer! something seriously is wrong with the staff, they are agitated & disinterested toserve if u ask for something!! except for Micheal, unfortunately he has other responsibilities!! I dare the management to reach out to me for improving the service. I’m commenting after coming here for past 6 months but 0 improvement
Atmosphere: 2
Food: 2
Service: 1
My wife and I stopped for lunch and had a really nice meal. As we were eating, we couldn’t help but notice the manager all over the place helping everybody. My wife stopped him to give him a compliment, and he was very grateful. His name was Nathan. Our waitress was also very good, and I’m sorry I didn’t get her name also. They seemed to be a little understaffed, but Between this manager and our waitress, they didn’t miss a beat. This is the type of service you hope to get every time you go out for a meal.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Catering Thai Crunch Salad, Carne Asada Pizza
Wow the best service in the town!The food was fresh and delicious ❤️❤️
Atmosphere: 5
Food: 5
Service: 5
BBQ chicken Pizza was good ? service takes a little time due to the popularity of the place
Atmosphere: 5
Food: 5
Service: 5
Marleny was our server and her customer service skills are outstanding! Very friendly and attentive ?
Atmosphere: 4
Food: 3
Service: 5
I went to CPK Sunday night visting family im not from the bayarea and i had this server ashley , mind you i go out to eat with my family where i live and experienced a bunch of servers but she is over and beyond great in hospitality and taking care of the guest. I seen she had a troubled table next to me with there decline payment and she handled it so well and didnt make that person feel uncomfortable or guilty she also made jokes with my family and helped alot of other tables around when there wasnt a server in site.CPK is lucky to have someone like her because servers like that doesn’t come by often!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Bread, Avocado Club Egg Rolls, Tequila Chicken Pasta, Mexican Pizza, Salads, cpk Favorites, Spinach Artichoke Dip, Soup
Literally waited 20 min for drinks. Was Basically overlooked for a bigger party ( guaranted gratuity) and they got their drinks before we got our three drinks. . Finally got our appetizer ( 1 not 50) and the artichokes was cold supposed to be warm or hot. Pizza came out cold obviously sitting under the lamp but still came out cold. Ridiculous service not even that busy.
Great pizza! The staff are nice and the pizza delicious. The floor is a bit crooked to one side but food delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Cake
I ordered Togo online 20 mins ago. When I got to the restaurant they still let me waited 40 mins. What a damn nice slowass restaurant.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
You should rename your brand name to coldest pizza kitchen. The wild mushroom pizza we ordered was completely cold and dry. Pathetic!They refused to change it in good will and rather just gave a small discount - so they expected we eat that trashy pizza.They would not bring plates, waters until we asked for it. There was a cleaning guy roaming around but he would never come clean dirty dishes off our table and kept piling up.We are done with CPK and are never coming back.
Atmosphere: 1
Food: 1
Service: 1
We got here at 4:30pm on a rainy Saturday night after a long day of shopping at the mall. We specifically came to watch the 2pm Lion Dance Performance inside the mall. When we walked in CPK there were about 5 sets of people waiting to be seated and were told of the 20 minutes wait even though we could see inside and saw that there were only 10 to 15 booths filled and more than half of the place was empty. When we were finally seated, we were seated where they seem to be putting everyone, right in front of the kitchen. We noticed someone just left our booth because the receipt was still on the table that the hostess took right before we sat down. We already knew what to order because we were looking at the menu as we were waiting in the lobby. When the waiter came in, I showed him the "Free small plate" from their app that I downloaded 1 week before our visit. That was our only incentive for coming in here, otherwise, we would've dined in next door to Cheesecake Factory. He proceeded to tell me that we cannot use it as it has to be on our next visit. FUNNY, considering it doesn't say that on the app and the free item only gives you 3 weeks after you installed the app to use before it expired. So they expect you to visit twice in three weeks in order to use a free small plate coupon. Also, when you pay your bill, they do not scan you app to show that you visited. There's a code on the app to tell your server so you get credit on this visit but it just tells you to write your phone number on your receipt so that they can credit you on your app for the visit. I don't know if that will happen as I immediately deleted the app from my phone since we are not coming back here ever again. We ordered the two soups in a bowl, California Club Pizza and Carne Asada Pizza. Both pizzas were $20 each and soup was $10. Both pizzas were very bland to me and feels like it needs more sauce. California Club felt like they just dumped lettuce, tomatoes and avocados on a cardboard that they call pizza crust as there were no other tastes going on with the pizza. Both pizza tasted bland and unappetizing. I had better pizzas for lower than $20. Heck, Dominos $6.99 special and Little Cesars pizzas have more flavors and left us filled a lot more than CPK! The soup was very flavorful and filling which was weird as it cost a lot less than the pizzas. And aren't they supposed to be know for their pizzas? It also took awhile just to get water refilled. The restroom for both men and women were being mopped at the same time as there was a sign right in between both doors. One of the workers said that you can go in but just be careful walking. The women's restroom had dried floor except for the handicapped one, that I ended up using as the other two were occupied, and there were huge puddles right around the toilet which looks to me as if the toilet itself is leaking, Basically, if you want bland overpriced food and slow service, you can choose to eat here. After this visit and paying over $50 plus tip, we were still hungry! We ended up getting boba and chicken somewhere else. As we were leaving, we were handed two sealed coupons which is good for your next visit. They keep advertising this on their app and on the table. The huge catch is you cannot open the envelope and it is invalid if you do. Only a manager can open it and you will not know your discount until after you are about to pay. What a crock! After the issue of not being use the offer on their app, I don't expect much from these two coupons which are worthless to me. This is definitely a one and done place for us.
Food is not good. We ordered Pizza, Salad, and Pasta. All 3 were bad. I couldn't eat the salad at all. The chicken bite in salad tasted no fresh, the veggies tasted refrigerated. Pizza was bad. And the worst part was pasta. Supper oily, and it wasn't delicious at all. Big waste of money and time.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: BBQ Chicken Pizza
Worst experience dinning ever. The waiter was incompetent asf how are you not going to give us utensils after we've received our meal how the hell are you going to mess up on the orders maybe if you were to have written it down instead of rushing you wouldn't of messed up so much. Place wasn't even busy, either stupid or just careless.
Rosie and staff did a superb job at helping us celebrate my grandson’s 10th birthday last night. Thank you
Atmosphere: 5
Food: 5
Service: 5