Jack In The Box

1875 Valley Ave, Pleasanton
(925) 485-6021

Recent Reviews

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Angelica Marie Emilla Alejandra Angela Atkinson

This is the third location that has been really bad lately I don't know what's going on with Jack in the box but even during the pandemic you guys were on point.......
But the past year recently your food has been really bad and I don't know why???
today I got an ultimate cheeseburger and it tastes like it was microwaved I know you guys swear by never microwaving anything but this literally tastes like rubber and old meat ):
If I'm paying over $12 for just a burger it shouldn't taste that bad I can get a burger for $7 at Nations 🍔?!?!

Atmosphere: 3

Food: 1

Service: 3

Dawn Aguilar

Never go inside to order!!!!!!!! 11 minutes for 4 drinks. Everilda needs to step up her game. This is why I like to go after 5pm. Clearly, that's when you get FAST and FRIENDLY service.

Service: 1

Miguel Castro

Service is quick, quality is average

Atmosphere: 3

Food: 3

Service: 4

Janette M

It's a good jack in the box, food was what we ordered and not stale, the staff was nice and the place was clean can't ask for better than that but it's still fast food lol

Atmosphere: 4

Food: 4

Service: 4

Chris E.

Piss poor service

Atmosphere: 2

Food: 3

Service: 2

Saul Marquez

Very good service, clean place

Atmosphere: 4

Food: 4

Service: 4

Show Up

Local fast food joint

Food: 4

Service: 4

Recommended dishes: Chicken Sandwich, Cluck Sandwich

Try Harder

Local fast food joint

Food: 4

Service: 4

Recommended dishes: Chicken Sandwich, Cluck Sandwich

Philip Cushing

Excellent food and drive thru service!!

Atmosphere: 5

Food: 5

Service: 5

Chris christophersen

Best jack in the box around

Atmosphere: 3

Food: 4

Service: 5

William Nathan

This is just a typical Jack in the Box.

Atmosphere: 3

Food: 3

Service: 3

David Steinitz

Fast service and all my food was hot. The tacos are my favorite.

Parking: Lots of parking as this Jack is attached to a few other stores.

Kid-friendliness: It's a Jack. How much more kid friendly can you get!

Wheelchair accessibility: Easy in and out.

Atmosphere: 2

Food: 5

Service: 5

Recommended dishes: Jr Bacon Cheeseburger, Egg Rolls, Two Tacos

lifted runner

Horrible!!!As a long-time patron of Jack in the Box, it is with great frustration that I write this review. My repeated experiences at this establishment have been nothing short of exasperating. The most glaring issue is the blatant disregard for the posted operating hours. Time and again, I have found the restaurant closed during times it should be open according to the hours listed on their website, Google page, and store front. This inconsistency is not only inconvenient but also disrespectful to us as customers.The drive-thru service is another area of concern. It frequently closes early or opens late, further demonstrating a lack of commitment to customer service. This pattern of unreliability has been a consistent issue for years, and it's disheartening to see no improvement.Furthermore, the handling and storage of food raise serious concerns. On several occasions, I have observed chicken and hamburgers being stored improperly in the freezer. The lack of sealed and separated containers is not only a violation of basic food safety practices but also calls into question the overall hygiene standards of the establishment.My patience has reached its limit, especially after my most recent visit where, to my dismay, the restaurant was closed at 8 pm, hours before the scheduled closing time. This is not an isolated incident but a recurring pattern that has been highlighted in numerous reviews, yet there seems to be no effort from the management to address these issues.It's apparent that the current management is either incapable or indifferent to the situation. As a result, I am compelled to escalate my concerns to the corporate office. It is unacceptable for a business to operate with such disregard for customer service and basic operational standards. Jack in the Box needs to take immediate action to rectify these persistent issues and restore the trust of its customers.

Atmosphere: 1

Food: 1

Service: 1

Brian

Employees are friendly and the service is quick.

Atmosphere: 5

Food: 5

Service: 5

Lela K McKenna

Sadly for those of us with night jobs, this location now closes at 10:00 PM.

Atmosphere: 5

Food: 5

Service: 4

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