Jack In The Box

1875 Valley Ave, Pleasanton
(925) 485-6021

Recent Reviews

William Nathan

This is just a typical Jack in the Box.

Atmosphere: 3

Food: 3

Service: 3

David Steinitz

Fast service and all my food was hot. The tacos are my favorite.Parking: Lots of parking as this Jack is attached to a few other stores.Kid-friendliness: It's a Jack. How much more kid friendly can you get!Wheelchair accessibility: Easy in and out.

Atmosphere: 2

Food: 5

Service: 5

Recommended dishes: Jr Bacon Cheeseburger, Egg Rolls, Two Tacos

lifted runner

Horrible!!!As a long-time patron of Jack in the Box, it is with great frustration that I write this review. My repeated experiences at this establishment have been nothing short of exasperating. The most glaring issue is the blatant disregard for the posted operating hours. Time and again, I have found the restaurant closed during times it should be open according to the hours listed on their website, Google page, and store front. This inconsistency is not only inconvenient but also disrespectful to us as customers.The drive-thru service is another area of concern. It frequently closes early or opens late, further demonstrating a lack of commitment to customer service. This pattern of unreliability has been a consistent issue for years, and it's disheartening to see no improvement.Furthermore, the handling and storage of food raise serious concerns. On several occasions, I have observed chicken and hamburgers being stored improperly in the freezer. The lack of sealed and separated containers is not only a violation of basic food safety practices but also calls into question the overall hygiene standards of the establishment.My patience has reached its limit, especially after my most recent visit where, to my dismay, the restaurant was closed at 8 pm, hours before the scheduled closing time. This is not an isolated incident but a recurring pattern that has been highlighted in numerous reviews, yet there seems to be no effort from the management to address these issues.It's apparent that the current management is either incapable or indifferent to the situation. As a result, I am compelled to escalate my concerns to the corporate office. It is unacceptable for a business to operate with such disregard for customer service and basic operational standards. Jack in the Box needs to take immediate action to rectify these persistent issues and restore the trust of its customers.

Atmosphere: 1

Food: 1

Service: 1

Greg S.

I am very confused at all the bad reviews as I have come here since this was built in about 2003 and NEVER once had a bad experience. The drive through is a little tight to make the left turn from the speaker into the pay/pick up lane but that is about the only flaw I can find.I went inside the other day and got a number 4 combo. The fries were perfect (much better than McDonalds IMHO) and the burger was outstanding. Unlike some of my recent reviews comparing what I received vs what is shown in the photo, my burger looked like the photo with a special note that the large pieces of lettuce (not the wood chipper kind) was beyond fresh.The staff is always friendly wether it is drive up or walk in. Hope all the issues the others found get fixed and I am glad that I have had a better experience.No photo cause I ate too fast.

Brian

Employees are friendly and the service is quick.

Atmosphere: 5

Food: 5

Service: 5

Lela K McKenna

Sadly for those of us with night jobs, this location now closes at 10:00 PM.

Atmosphere: 5

Food: 5

Service: 4

Felipe Valdes

Food enough big for my hungry

Atmosphere: 5

Food: 5

Service: 5

Gary Rodrigues

I dont like how they automatically super-sized meals.Parking: There is no delivery parking area. So delivery trucks take almost all parking

Atmosphere: 5

Food: 4

Service: 3

Richard Santos

Always a great value for the money, friendly and competant workers.

Atmosphere: 5

Food: 5

Service: 5

sherri Jarrow

This use to be my favorite Jack n the box. Not anymore cause the quality of food have went down. The crispy chicken wrap was burnt and more tortilla than lettuce. Chicken snack fries was good but chicken was burnt. Disappointed in the quality of food cause the food use to be better than it has been on my two recent trips.

Atmosphere: 3

Food: 1

Service: 3

Favian Betancourt

It's a convenient place for a jack in the box.

Atmosphere: 5

Food: 4

Service: 4

PAY-IT-FORWARD PRODUCTIONS

Great location. Always busy. Food quality is on par with corporate expectation.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich

Travel75_12

Decent customer service. The eggrolls are really good. Unfortunately, the tacos were extremely overcooked.

Johanna D

9:20 and the doors are locked drive thru closed.. why does the door say yall close at 12am dining room and 10pm drive thru if yall are just gonna lock up and shut down at 9 somethingi wish i wouldve known before i ordered online. definitely wont be back.

T CD

Gettin better, still homeless and random ppl in drive-thrus all hours of the day.

Atmosphere: 1

Food: 2

Service: 3

Load More