McDonald's
3001 Bernal Ave, Pleasanton
(925) 249-0620
Recent Reviews
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Bad attention, I felt discriminated against by the lady in front, she is short and has white hair.
I told him that I didn't speak English, he made faces at me and the service was terrible.
Always mess up orders and the short Mexican guy always gives me attitude in the morning for his mistakes,
today they served me two hockey pucks instead of chicken patties. After a bite I feel sick now,
Atmosphere: 1
Food: 1
Service: 1
Today I took my granddaughters to this McDs location. When we arrived there was an employee at the cash register. We stood back a bit to decide what our order would be although there were no other customers at the register. Once we decided and walked back to the register to order there was no one there. As per other McDs we waited to order. We waited and waited. The employee who was previously at the register was visible in the kitchen area doing nothing. After a while she came back out with a soda for a table. I asked if someone was coming to the register. She told me to use the kiosk. I gathered up my three hungry grandchildren and we left. We won’t be back to that location after reading the other similar comments. Very poor customer service!! Very sad!
Service: 1
I ain't feeling it today no words to describe who taught u to cook what the shit taste like assburger
It’s my first experience with this place, but it was not pleasant in general. The waiting time for our order was about 25 mins even there wasn’t any dine in order before us. The staff wasn’t really helpful when I wanted to check the order status. Mostly importantly, the milk in kids meal didn’t smell right, which was also 5 days away from use by date. So, I decided not to having my son to try it.
Atmosphere: 3
Food: 1
Service: 1
Courteous staff and my order has always been correct when going through the drive through.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble, French Fries, Bacon Egg & Cheese Biscuit
We went at around 230pm on a Monday, so we'll oast the lunch rush. There were a few people in there waiting for food for awhile before us. We only ordered 3 quarter pounders and three drinks, so simple order. It took some time to get it, but the staff was friendly, the place was clean, and there was plenty of parking. Food was as expected for McDonald's, but warm and correct.
Parking: Parking lot is in a shopping center, so there is lots of it available.
Wheelchair accessibility: There are ramped curbs and plenty of accessible table seating.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Quarter Pounder Hamburger
The worst drive thru i have ever been they are always so rude the lady on the second window she always scolds the other person, she always gives less condiments even when i order condiments on the mobile app and when you tell her this she speaks to you in a scolding tone and says she can't give you the amount condiments you already ordered on the app but other McDonald's can give you but she cant. And the fries are alway bad
Atmosphere: 1
Food: 1
Service: 1
I saw a female employee leave the restroom without washing her hands. They need to be retrained!
Atmosphere: 1
Food: 1
Service: 1
I got here one minute before 11:30 and they still refused to serve me breakfast after I used my whole lunch to drive across town for a mcgriddle
Restaurantji Recommends
Large Diet Coke to go via the drive through! Wish they would give a napkin for the over spillage of the top.
Food: 4
Service: 5
Drive thru sucks!!
Atmosphere: 3
Food: 2
Service: 2
I like mcdonalds. Some items are too high. But I like the filet of fish, the shakes,the egg mcmuffins.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mcmuffin, Hot Caramel Sundae, Filet-O-Fish
I used to love McDonald's but the quality is gotten worse but I do love the soda
Atmosphere: 2
Food: 1
Service: 4
This location doesn’t honor advertised promotions. So much for returning to McDonald’s. Hard pass.
Atmosphere: 1
Food: 1
Service: 1
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