The lady at the drive thru with the black shirt I assume is the manager was extremely rude and passive aggressive! If she doesn’t like her job or communicating respectfully with people she needs to find another non customer service job!! She had the wrong order on my order and when I pointed it out she dismissed it in a very disrespectful way. Clearly she does this often and management doesnt do anything about it.
Atmosphere: 2
Food: 2
Service: 1
Arctic_Zero 01
Got told to park out front was given the wrong order and then to try and prove me wrong the worker reached into my car to grab the receipt just for them to be weong
Atmosphere: 1
Food: 1
Service: 1
Fabian Torres
I drove up to the window asked to take an order There refuse to take hard i told him i can wait until the system is back up and they said that no that i have to wait in the parking lot The Guy was very rude.
Atmosphere: 1
Food: 1
Service: 1
Tesh S
Today is the 3rd time they made mistake on my order over the last 1 year. I ordered Big Breakfast w Hot Cakes and no hot cakes inside on my To Go order. Previously, they gave me totally wrong breakfast sandwich and previous to that they gave me no cream in coffee. All were To Go and I did not realize error until I got to my work. I order around 515am and notice they are often struggling to keep up. Sub-standard service for $$$ fast food.
Service: 2
abisola ipadeola
This restaurant is off the 580 freeway by Santa Rita in Pleasanton, CA. It's a quiet, tidy, and safe place to stop by McDonald's goodness. My boys love the McFlurry with Oreo cookies, and we order every time we return from a soccer game.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Classic Big Mac Pack
Andy S
This is an easy one. Everyone knows and has had McDonald’s. After decades of trying French fries in all of the usual fast-food places, they are number ONE. I’ve even tried “steak fries” in fancy steakhouses, and they still don’t beat Mickey Dee’s. You know how most car washes ask you, “What scent do you want?” And they show you a list of about 15 scents? I keep waiting for the day when one of the options is “McDonald’s Fries”. Haha! Wouldn’t that be cool?? Anyway, this particular McDonald’s used to be the best of any of their chains. The cleanest, the fastest, the freshest without sitting under heating lamps, etc. I don’t know what happened, but their service is only so-so. Here is an example from my last visit from around 7pm the other day: I ordered on their app, and then I drove there and I usually get it in the drive-thru or sometimes I park in a designated spot and enter it in the app. Now, here comes the part that I don’t understand. And it happens EVERY TIME! If you try it yourself, you’ll see that it happens to you as well. What exactly am I talking about? I’m talking about ordering on the app enough food and drink for 2 adults and one child. (I bring it home since we live so close). On my Mobile Order, I will have a quarter pounder with cheese, no pickles/no onions. I make it a meal. As everyone knows (unless you’ve been living in a cave), if you make your burger (or other items as well), making it a meal automatically adds: 1 drink, 1 fries. I order the large version because I live there Coke! But I order more on the app before I arrive, and I also add “1 large fries”. Pop quiz: How many large fries do I get with what I just talked about (large meal with Coke and large fries)? If you said “Two”, congrats!! You know more than most people who work there.When they pack my order in the bag, they check the order slip and I don’t know what it says on their end, but on my end it looks somewhat like this:1 Quarter Pounder with cheese MEAL ™1 large Coke ™1 large Fries1 20 pc McNuggets ™So that’s a typical order from me, and as I mentioned earlier, I take it home do we can eat together. But when I start pulling food out of the bag, can you tell what might be missing? If you said one large fries is missing, you’re right! Even though it says only ONE large fries, I actually ordered two. That’s because a “MEAL” comes with a drink and fries in the order. But for some reason, there is always just the one large fries. I have e-receipts if anyone from MD would like to contact me. And I’ve been “shorted” a large fries probably 6 to 8 times over the last year or so. I even ask the delivery person to my car in their parking lot, “Are there TWO large fries in there?”, and they say yes——always. I think if I asked, “The King is of Scotland is in the bag?”, I’d get a “Yes” answer as well. But there’s always just the one large fries. Not the two that I paid for.McDonald’s: If you’re reading this q, you know what happened. The person who packs the bag is a young, first-time job kid. They read what it says, and then they do it. If their ticket says one large fries, that’s what they get. They don’t know to scan (with their eyes) the thing and see if a meal is listed, which means “grab another fries”. Is this a training issue? I have no idea, but this really should be fixed. I’m tired of dumping money in the garbage. And most people never complain about this because it’s a small issue. But have you guys seen prices lately?? It’s not cheap for fast food anymore. So I’ve really wasted my money on a large fries, let’s say 8 times. Whatever the cost is times 8, that’s how much cash I’ve thrown away. It would be very cool if someone at McD saw this and contacted me for free fries to make up for it. Thank you all for reading this. ?
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: mc Nuggets Meals, Sausage Mcmuffin, Hash Browns, French Fries, Filet-O-Fish, Sausage Mcmuffin with Egg
Greyson C
I like the burgers here and the lines move quickly, but I feel like the cheeseburgers are just so small.
Atmosphere: 4
Food: 3
Service: 4
Mac Tousey
McDonald's is McDonald's. No worse no better
Atmosphere: 5
Food: 3
Service: 5
Damy Aswaq
Spicy chicken nuggets were great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets and Fries
Nazario Herrera
Ordered on the mobile app a double quarter pounder with only cheese and onions and received a burger with everything on it, I returned the burger to get a new one and the worker was very rude and made it clear he was annoyed and then gave me back a burnt burger with cheese only on the corner of the burger. Do not eat here.
There are too many rude adult men working on one shift, and there is a lack of customer service. It's a shame they've taken the young adult jobs.
Atmosphere: 4
Food: 1
Service: 1
Mike Dunn
Literally the best McDonald's experience I've had in NorCal. I was able to use the kiosk and customize my order and the staff were extremely attentive and correctly prepared our meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger, Mcchicken, Hamburger, Big Mac
Steve Lai
Never go to this store, they create their own rule and said your order is more than 10 minutes so was cancelled and refuse to refund, it’s a cheating business. A guy named Bumiro Tvna claimed he is the manager is very very bad. I will escalate this to their headquarter.
The lady at the drive thru with the black shirt I assume is the manager was extremely rude and passive aggressive! If she doesn’t like her job or communicating respectfully with people she needs to find another non customer service job!! She had the wrong order on my order and when I pointed it out she dismissed it in a very disrespectful way. Clearly she does this often and management doesnt do anything about it.
Atmosphere: 2
Food: 2
Service: 1
Got told to park out front was given the wrong order and then to try and prove me wrong the worker reached into my car to grab the receipt just for them to be weong
Atmosphere: 1
Food: 1
Service: 1
I drove up to the window asked to take an order There refuse to take hard i told him i can wait until the system is back up and they said that no that i have to wait in the parking lot The Guy was very rude.
Atmosphere: 1
Food: 1
Service: 1
Today is the 3rd time they made mistake on my order over the last 1 year. I ordered Big Breakfast w Hot Cakes and no hot cakes inside on my To Go order. Previously, they gave me totally wrong breakfast sandwich and previous to that they gave me no cream in coffee. All were To Go and I did not realize error until I got to my work. I order around 515am and notice they are often struggling to keep up. Sub-standard service for $$$ fast food.
Service: 2
This restaurant is off the 580 freeway by Santa Rita in Pleasanton, CA. It's a quiet, tidy, and safe place to stop by McDonald's goodness. My boys love the McFlurry with Oreo cookies, and we order every time we return from a soccer game.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Classic Big Mac Pack
This is an easy one. Everyone knows and has had McDonald’s. After decades of trying French fries in all of the usual fast-food places, they are number ONE. I’ve even tried “steak fries” in fancy steakhouses, and they still don’t beat Mickey Dee’s. You know how most car washes ask you, “What scent do you want?” And they show you a list of about 15 scents? I keep waiting for the day when one of the options is “McDonald’s Fries”. Haha! Wouldn’t that be cool?? Anyway, this particular McDonald’s used to be the best of any of their chains. The cleanest, the fastest, the freshest without sitting under heating lamps, etc. I don’t know what happened, but their service is only so-so. Here is an example from my last visit from around 7pm the other day: I ordered on their app, and then I drove there and I usually get it in the drive-thru or sometimes I park in a designated spot and enter it in the app. Now, here comes the part that I don’t understand. And it happens EVERY TIME! If you try it yourself, you’ll see that it happens to you as well. What exactly am I talking about? I’m talking about ordering on the app enough food and drink for 2 adults and one child. (I bring it home since we live so close). On my Mobile Order, I will have a quarter pounder with cheese, no pickles/no onions. I make it a meal. As everyone knows (unless you’ve been living in a cave), if you make your burger (or other items as well), making it a meal automatically adds: 1 drink, 1 fries. I order the large version because I live there Coke! But I order more on the app before I arrive, and I also add “1 large fries”. Pop quiz: How many large fries do I get with what I just talked about (large meal with Coke and large fries)? If you said “Two”, congrats!! You know more than most people who work there.When they pack my order in the bag, they check the order slip and I don’t know what it says on their end, but on my end it looks somewhat like this:1 Quarter Pounder with cheese MEAL ™1 large Coke ™1 large Fries1 20 pc McNuggets ™So that’s a typical order from me, and as I mentioned earlier, I take it home do we can eat together. But when I start pulling food out of the bag, can you tell what might be missing? If you said one large fries is missing, you’re right! Even though it says only ONE large fries, I actually ordered two. That’s because a “MEAL” comes with a drink and fries in the order. But for some reason, there is always just the one large fries. I have e-receipts if anyone from MD would like to contact me. And I’ve been “shorted” a large fries probably 6 to 8 times over the last year or so. I even ask the delivery person to my car in their parking lot, “Are there TWO large fries in there?”, and they say yes——always. I think if I asked, “The King is of Scotland is in the bag?”, I’d get a “Yes” answer as well. But there’s always just the one large fries. Not the two that I paid for.McDonald’s: If you’re reading this q, you know what happened. The person who packs the bag is a young, first-time job kid. They read what it says, and then they do it. If their ticket says one large fries, that’s what they get. They don’t know to scan (with their eyes) the thing and see if a meal is listed, which means “grab another fries”. Is this a training issue? I have no idea, but this really should be fixed. I’m tired of dumping money in the garbage. And most people never complain about this because it’s a small issue. But have you guys seen prices lately?? It’s not cheap for fast food anymore. So I’ve really wasted my money on a large fries, let’s say 8 times. Whatever the cost is times 8, that’s how much cash I’ve thrown away. It would be very cool if someone at McD saw this and contacted me for free fries to make up for it. Thank you all for reading this. ?
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: mc Nuggets Meals, Sausage Mcmuffin, Hash Browns, French Fries, Filet-O-Fish, Sausage Mcmuffin with Egg
I like the burgers here and the lines move quickly, but I feel like the cheeseburgers are just so small.
Atmosphere: 4
Food: 3
Service: 4
McDonald's is McDonald's. No worse no better
Atmosphere: 5
Food: 3
Service: 5
Spicy chicken nuggets were great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets and Fries
Ordered on the mobile app a double quarter pounder with only cheese and onions and received a burger with everything on it, I returned the burger to get a new one and the worker was very rude and made it clear he was annoyed and then gave me back a burnt burger with cheese only on the corner of the burger. Do not eat here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They don’t give you sauce
There are too many rude adult men working on one shift, and there is a lack of customer service. It's a shame they've taken the young adult jobs.
Atmosphere: 4
Food: 1
Service: 1
Literally the best McDonald's experience I've had in NorCal. I was able to use the kiosk and customize my order and the staff were extremely attentive and correctly prepared our meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger, Mcchicken, Hamburger, Big Mac
Never go to this store, they create their own rule and said your order is more than 10 minutes so was cancelled and refuse to refund, it’s a cheating business. A guy named Bumiro Tvna claimed he is the manager is very very bad. I will escalate this to their headquarter.
Very fast but never had an order wrong.
Atmosphere: 5
Food: 5
Service: 5