Starbucks
$ • Coffee Shops
Hours:
3040 Bernal Ave #320, Pleasanton
(925) 519-7565
About Starbucks
Starbucks Reviews
Ratings
Hours
| Monday | 4:30AM - 7PM |
| Tuesday | 4:30AM - 7PM |
| Wednesday | 4:30AM - 7PM |
| Thursday | 4:30AM - 7PM |
| Friday | 4:30AM - 7PM |
| Saturday | 5:30AM - 7PM |
| Sunday | 5:30AM - 7PM |
Starbucks is a popular coffee shop that has received mixed reviews from its customers. While some have enjoyed the exceptional customer service and delicious coffee, others have had negative experiences with certain staff members.
One customer expressed frustration with an "older lady with Dora bangs" who was rude and made mistakes with their order, twice failing to include the requested cold foam or oatmilk. This employee was described as slamming the equipment and getting frustrated when the customer pointed out the issues.
In contrast, another customer praised the new crew at this Starbucks location, stating that the coffee quality had improved significantly after a staff turnover. They were now able to enjoy "some of the best coffee" they had ever had at a Starbucks.
Additionally, one customer shared a positive experience where a staff member went above and beyond to ensure they received their full order, even refusing to accept payment for the extra items. This exceptional customer service left a lasting impression and resulted in a generous tip.
Overall, Starbucks seems to provide a mixed experience, with both excellent and poor service depending on the staff members. Customers have reported a range of interactions, from frustrating encounters with rude employees to exceptional service that exceeded their expectations.