Sultan's Kebab

Non respect to customers All of bad service do it here always make problems and bad service

Atmosphere: 1

Food: 1

Service: 1

Wonderful job with their catering last night!!!! Excellent food!!!

Food: 5

Service: 5

Everything is perfect

Atmosphere: 5

Food: 5

Service: 5

Delicious food. The rice and hummus are addictive. Perfect every time. Highly recommend

Atmosphere: 5

Food: 5

Service: 5

I visited Sultan's kebab with my family. I asked the server if she could wash or make the chicken kebab less spicy because my kids don’t eat spicy food. She said she couldn’t, so I politely asked if she could check with the manager. The manager came and also refused. I was disappointed by how the situation was handled — both the server and manager were rude and didn’t show good customer service. I hope the restaurant can improve their attitude toward cu

Atmosphere: 1

Food: 1

Service: 1

My family likes Shawarma from Sultan Kebab and I ordered a few times from this place. I like the food but service, especially pick up process needs to be improved in my opinion. Today, my order seems to be stolen by somebody and I needed to wait for additional 30 minutes to get my order. Among many, 1. employees don't seem to care why someone is standing in the restaurant and looking at them. I saw guys looked at me and smiled at me back but I am not there enjoying looking at their faces. I am waiting for my order and I already told my name. The guy standing by pick up shelf keeps changing and they don't seem to remember my name. When new order is delivered, the employee by the table asked the first guy for his name but stoped there. I was the guy but he didn't ask me. Basically, customer needed to actively remind name to get order. When one person is standing, fine. When multiple persons standing, nightmare. In Mother's Day, there were many waiting for their order and I saw guy asking if that's his order, but he was standing a bit far, walked up to ask if it's his order, other customers were very upset thinking this guy is cutting the line, raised his voice, and gave sarcastic comment, as if he is going to start the fight. Hall is small but too many waiting. 2. Location of pick up table is not ideal. Customers waiting for their order tends to block pathway to table and kitchen. Because of this, waiting customers need to keep moving back and forth. Very very chaotic. I don't like if owner of this restaurant try to give impression that this restaurant is very busy. Then he is successful. I needed to bump up other customer as employee push cart toward me and I needed to move then hit other guys shoulder unfortunately. Why not, place one employee handle all pick up order? Then order won't be stolen. I saw one bug left on table ordered only salad. I suspect that's order of the guy stole my order. Today is his lucky day. My order is big. Much bigger than salad he originally ordered.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Chicken Shawarma Plate

I can’t get enough of Sultan — it’s SO good!! I got their lamb baythi, feta rolls, garlic fries, beef shawarma plate, and beef shish plate (not pictured). The feta rolls were super yummy, and the beef shish plate was unbelievably juicy and packed with flavor. The shawarma was amazing too. Definitely one of my favorite places!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Shish Plate, Garlic Feta Fries

I was here for a pickup. When I arrived I noticed the employee was bagging up what looked like my order so I waited till he was done thinking he would ask me what order I’m waiting on. Instead he just bagged it up and sat it down on there pick up counter and walked off. I waited till he came back and told him hey that’s my order can I grab it. He just rudely looked at me and kept walking. So I just grabbed my order and left. Management needs to do better when it comes to training their staff because they are a reflection of them. Whoever was packing the to go orders at 7:20pm on 11/1/25 needs customer service training.🤦‍♀️

Atmosphere: 1

Service: 1

Ordered vegetarian plate. It came with pita bread and all the items were yummy.

Atmosphere: 4

Food: 5

Service: 4

It was good

Waiting 40 mins to get my order and I got it cold and the shawarma burned . It was a good place but now I don’t recommend going there.

Atmosphere: 2

Food: 2

Service: 1

Great food. Comes fast. Delicious. I went there with my friend.

Atmosphere: 5

Food: 5

Service: 5

Their food is consistently good quality , great for take away or in restaurant dining, we had a large group of over 25 people, they were happy to make two large tables and even served the food family style on request.
They accommodated our requests regarding when to serve starters and main courses.

They have some excellent dessert options some made fresh on demand so make sure you plan accordingly.

Atmosphere: 5

Food: 5

Service: 5

Excellent food and service

I recently had the pleasure of enjoying a catered meal from S.Kebab and was absolutely impressed from the presentation to the actual food itself, tasty,flavorful and excellent! The pita and hummus was especially delicious. Definitely some of the best Middle Eastern cuisine in the whole Bay Area..LOOOOVE!

Atmosphere: 5

Food: 5

Service: 5