Taco Bell
4210 Rosewood Dr, Pleasanton
(925) 425-7393
Recent Reviews
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Great service and good food.
Atmosphere: 4
Food: 5
Service: 5
Probably the worse taco bell in the whole of the USA. Terrible service. Slowest ever. Took forever to get our food. Workers move like sloths. Unhelpful with any inquiries. You can see in their eyes how much they hate working here.
Atmosphere: 1
Food: 2
Service: 1
I came to this location 11/28/25 in the early evening. I did my order on the self serve kiosk and my food took about 12 minutes to be prepared. I ordered extra meat on my Mexican Pizza and unfortunately they just take your money and don’t honor what you paid extra for. I’ve noticed this happening on multiple occasions at this location. Not much interaction with staff as they didn’t talk. My taco barely had any cheese but a whole bunch of lettuce. The presentation of the taco just wasn’t good and the shell was stale. It was just slapped together and that says a lot about the workers who prepared the food. The men’s restroom was gross with a huge unflushed turd sitting in toilet I mean just gross as staff was not checking the restroom for cleanliness. This location needs some staff training on food prep and a lead or a manager that does rounds checking the restrooms etc. This location is not one of my favorites at all. The other reviews are low from others who have patronized this location. I won’t return.
Atmosphere: 1
Food: 1
Service: 2
I had to toss this in the trash the employee was extremely rude and through the receipt at me
Terrible staff, absolutely disgusting listening to a whiny employee complain they had to work while making my order. Every time I go through here they've messed up something to one degree or another whether missing an item or just completely disregarding the custom order. Went and got a grilled cheese flaming hot burrito and the rice wasnt even cooked at all! I took one bite and it was practically eating rocks. They seriously need to purge the workers who man this location. They all sound angry and frustrated and obviously dont want to be there. Either get new workers or just shut this place down, the workers obviously dont care.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service, went through the drive through and the employee taking orders was incredibly rude. Would give this place a zero if I could.
Atmosphere: 1
Service: 1
I went to pick up my order drive thru at 7pm and a short lady told me to go inside and get it and when I went inside she was very rude and doesn't know how to treat people if she can't treat customers well she should stay home. I will never come to this Taco Bell again. Truly terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Always a 20+ minute wait and about 50% of the time is wrong 🤷🏻♀️
Food: 4
Service: 1
Consistently slow and understaffed
Atmosphere: 3
Food: 2
Service: 1
#scary #intimidating #rude
Please check your order twice if not thrice before you pick up. I had customised my order to replace beef with beans and they served me beef. I went back to store and complained the same, the person argued otherwise. He was not ready to accept they prepared wrong order forget apologising. I’m trying to tell him I’ve eaten bean burritos before and it’s different. He gets angry, annoyed, agitated.
I asked him to place a new order with bean burritos for me then he gets irritated doesn’t take my new order but goes on to replace previous order with beans.
I wish I could have taken photo. Or made video of his behaviour. Wish people accepted their mistake. Zero for customer service, if not -100 for intimidating behaviour.
It’s ok mistakes happen. But that intimidating, rude attitude and not accepting otherwise is not ok!!! I’m so happy it happened during peak hours and I was not alone. I wish management takes it seriously. I’m not alone, read through past reviews you will find similar experiences
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
16 minutes to get a basic burrito. Service and employee attitudes suck. Won’t be going back here.
Atmosphere: 1
Food: 2
Service: 1
There are lettuce and cheese, no potatoes at all. My money was wasted. I will never come to Disor after that. The worst useless service.
tried to get a baja freeze the bish gave me a normal moutain dew and a uncooked cheese roll. i was like wtv so i came back and they had it and they couldnt break my 100. they broke asf all i had were 100 bills and they dont got around 80 bucks change? lame and broke.
Atmosphere: 2
Food: 2
Service: 2
Problem is employees actaullly selfish. I dont understand. And Closed it .i dont know when it open again.
Atmosphere: 2
Food: 3
Service: 1
Cute and clean
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