The Cheesecake Factory

1350 Stoneridge Mall Rd, Pleasanton
(925) 463-1311

Recent Reviews

John Ditommaso

Had the mushroom burger with fries and a coke. Portions were small and the quality was average at best. With tip and tax my bill was $35.00. Service was very slow.

Atmosphere: 3

Food: 3

Service: 3

Livingmybestlife Goodtoknowthat

The food was nasty!!! They gave us cold chicken on our nachos. Wow,

Atmosphere: 3

Food: 1

Service: 2

X

Always busy and slow service, because it is right next to a shopping mall...otherwise the staff is kind and friendly.

Atmosphere: 5

Food: 5

Service: 5

Austin B

Worst experience at Cheesecake Factory we’ve ever experienced. Our table had four people and two people’s orders were told that they no longer had turkey and was delayed by 30 minutes from the other two peoples food. The had finished our food well before we had even began to touch ours. Our server John was super sweet and we felt awful that he was shoved with this problem when it clearly was a manager issue. We waited an 1 1/2 to be served mediocre food, and to speak with a manager who had told his server the only thing that could be done was a piece of cheesecake. Whoever was the manger at this location at 3pm seriously needs to be fired or be written up. Absolutely ridiculous and we will absolutely not be coming back.

Atmosphere: 2

Food: 2

Service: 1

Luis Miguel Manzo

Excelent service

Atmosphere: 2

Food: 4

Service: 5

Asim W

If overpriced, no flavor, whack atmosphere, was in a room together, it'd be called the cheesecake factory.Didn't enjoy anything about this place but my siblings insisted on coming here.

Atmosphere: 3

Food: 2

Service: 2

Tb Bt

Ordered online at 739 pm with a projected done time of 806-816 pm. Got yo curbside and registered for the to bring it out giving the reserved parking spot. At 840pm i finally go in to see what’s going on. After an hour after i ordered my food i finally get my food. Total inconvenience for ordering curbside to try to make my night more convenient. Will not be spending money here again.

Atmosphere: 1

Food: 2

Service: 1

Jose Duarte

Sat outside on a beautiful day, had the fish and chips which were phenomenal with excellent service. It beat waiting Half an hour to sit inside

Atmosphere: 5

Food: 5

Service: 5

Sheri Meacham

Great spaghetti

Atmosphere: 4

Food: 5

Service: 4

Rich Sylvia

Great server. The food was fresh and tasted fantastic. Would go there again and again.

Atmosphere: 5

Food: 5

Service: 5

Claudio Pubill

I ordered the meatloaf plate and it arrived cold. Maybe because they were super busy. Otherwise, the food was good.

Atmosphere: 4

Food: 4

Service: 5

Madelan Adam

Edward is our favorite server! He always makes sure we are taken care of!

Atmosphere: 5

Food: 5

Service: 5

Sreechandra Shagabandi

Happy Hour is the best! ?Godiva chocolate cheesecake is heaven! ?Large menu with plenty of options! Must try!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish and Chips, Avocado Eggrolls, Factory Nachos, Fried Macaroni and Cheese, Chocolate Mousse Cheesecake, Fish Tacos

Aritra Bose

Always good! Everytime I try a new dish!

Atmosphere: 5

Food: 5

Service: 5

Ed Kelly

Food is awesome as usual service is always good but was exceptional this visit. Thank you

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo Cheesecake, Fried Macaroni and Cheese, Shrimp and Chicken Gumbo

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