The Habit Burger Grill
6770 Bernal Ave Suite 410, Pleasanton
(925) 485-3260
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6770 Bernal Ave Suite 410, Pleasanton
(925) 485-3260
Charged Again for Sauce I Already Paid For
Habit Burger & Grill
I visited your location today and ordered a Santa Barbara Char Meal, and I included ranch sauce with my order. I was charged $0.66 for the sauce, which was correctly included in my order total of $19.06.
However, when I asked the cashier for the ranch sauce at pick-up, they told me I had to pay an additional $0.66, even though I had already paid for it. I explained that it was part of my original order, but they still insisted I pay again, which was frustrating and disappointing.
I would appreciate it if you could review this and ensure your staff is aware when a customer has already paid for add-ons like sauces. I love your food, but experiences like this make it feel unfair
I hate the self serve counter. I'm not just paying for food, im paying for service. While someone did eventually take our order it was easy to see he was mildly annoyed.
You can tell how the employees care by the door stickers being placed upside down and no one cares.
It took about 15 minutes for 1 burger, and the burger had no flavor
Atmosphere: 2
Food: 2
Service: 2
Good burgers
Atmosphere: 4
Food: 4
Service: 4
Food is good
You use a touchscreen to order
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Cheese Burger and Fries
Nice burgers especially with the double patty 🤤
Atmosphere: 3
Food: 5
Service: 5
Consistency and Quality!!!
Atmosphere: 4
Food: 4
Service: 4
Was here for a casual date - caught it @ the right time - not busy & pleanty of outdoor tables - might as well be self serve - spare number of emploees due to high mn wage - kisok was sowhat easy to use but need an acessability option for thoese with low vision
Wheelchair accessibility: The kiosk were at ada complaint hight but drink machine might be a little out of reach
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Santa Barbara Cobb, French Fries, Burger, Grilled Chicken, Double Char, Charburger
Have to use a screen to pay for overpriced food
Atmosphere: 1
Service: 1
Very nice. Vegan options ?
Restaurantji Recommends
Food is pretty good but ordering is a pain.
Awesome burgers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
The ahi tuna is good it's the best one they have..friendly service
Atmosphere: 4
Food: 3
Service: 4
Good burger place, but get some gluten free buns? ? their lettuce wrap is great too♡
A very so-so burger place. Lots of better options out there. The burgers were just meh. I onion rings were awesome. I will try some of their other stuff at some point.
Atmosphere: 2
Food: 2
Service: 2
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