Baskin-Robbins

Good customer service but a little pricey

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Monster Creature Creations

I came in and and this worker name RUBY approach me and asked are you ready to order I said yes, can I have a Strawberry milkshake, and then she asked again anything Else and I said yes, a butter pecan milkshake she took my order as she was rushing me… and as soon as i said oh, I’m sorry I have to pay and she said yes, it’s a new policy and mind me ruby looked away like she was upset of what I had asked her why? Marilu assistant manager said it’s a new policy but we have been pushing away…… I said I’m just concerned because I’ve came and they have never told me that. For me it was something out of the ordinary treatment I have gotten here. Marilu said if you have any complains you
Can do the claim in the website on the receipt. I’ve been coming here for years and I had never got treated this rude and disrespectful. Marilu, for future reference don’t mix your job duties with friendships at work. You do have a responsibility there for you to say I don’t see what wrong did she do she turned away and was upset why, I hesitated to pay first. I work at a retail store and yes, we deal with all types of clients I have patience and don’t give them an attitude like you gave me. For future reference don’t rush your clients.

Very busy yet was able to get to the front quickly, fast and nice workers, and was also clean.

Atmosphere: 5

Food: 5

Service: 5

The cakes are very bad, I don't recommend them.

Always awesome service here and the ice cream tastes great. I’m a regular customer here because the atmosphere is always welcoming. Thank you Jeetzel, Marilu, Justine, Ruby, and I hope I didn’t miss anyone else. You girls are the best!

Atmosphere: 5

Food: 5

Service: 5

I Have Been To The Baskin Robbins At Rio Rancho Road And Rancho Valley Drive In The Rio Rancho Towne Center. I Must Say That The Ice Cream Here Is Delicious And Sweet. The Service Here Is Wonderful And Great As Well. The Atmosphere Here Is Nice And Calm. Overall, This Place Is Great And Comforting To Go To. I Would Recommend This Place For Anyone Who Wants Ice Cream In Pomona

Atmosphere: 5

Food: 5

Service: 5

The worker was very rude and unrespectful to me she talk to me back it was a bad experience I want something as a return

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Double Scoop

Great family friendly location! Great ice cream!

Came back the next night 😁

Jazmyne makes this place an easy 5/5

Love the good medal ribbon. ??️ Friendly service as always.

Atmosphere: 5

Food: 5

Service: 5

Great family friendly location! Great ice cream!Came back the next night ?Jazmyne makes this place an easy 5/5

Ice cream is good, but tables are dirty.staff looks confused when placing the order. Which is the simplest menu.

Went here after my daughters got their 2nd Covid vaccine and they were so happy they got two scoops of ice cream. Staff was friendly and of course the ice cream is really good.

This a good one! Nice mural and tasty ice cream.

those who attend are friendly but they don't give the snow as it is apart from expensive They give you a ball and a half they spend bad service if they could attend the same as what you pay the place would be good really try to improve.

Stephanie is the greatest in baskin robins history! My goofy self dropped a cake and messed it up! STEPHANIE fixed it in seconds! She is the best