The burgers were delicious and done to our liking. However, the restaurant is not run well. People walking all over and not accomplishing much. Waited over 5 minutes to be seated and the restaurant was practically empty. Was seated at a table for two, even though we were carrying a lot of items to bring to our room. Was sat at a table that needed cleaning. Wet rag cleaned table and then paper menu was laid on wetness. Waited 15 minutes for our drinks and a half hour for our meal. Manager, Kathy, very pleasant, almost too ingratiating....probably trying to make up for the lack of service. I was sitting and watching couples come in to be seated. One couple had the lady holding a dozen red roses....special occasion? They waited over 5 minutes to even be acknowledged. Will never dine there again. Staff needs an inservice on how to efficiently run the place.
Brandon C.
The food was cold and service from our waitress was very inattentive. For being Mother's Day and 75$ a plate I would have expected top notch service and decent food. I got neither. They had a nice outdoor area and pasta bar with a great server and that was all that I can say positive about the experience. My family was asking if we could go to in n out afterwards. Absolutely never go here.
Debbie C.
For various reasons I do not recommend McKinley Grille 1. Looks and tastes like hospital food 2. Not worth the money I feel the quality is not up to par 3. Our waitress was a little behind on filling mimosa for my daughter in law and even took to long to just get us water and honestly it was not that busy 4. The dessert stations needs improvement not only was there not much of selection they were not great just mediocre 5. The piano played music was a little too loud either you move him a little further out or lower the volume. *Note this was on Buffet Brunch I'm sorry if you're charging significant amount you should provide better quality. This was my first and last visit.
Clark R.
I am a Business Partner with several Colleges in the area (Cal Poly Pomona, Claremont Graduate University, University of La Verne) and have been attending Business Meetings/Lunches at McKinley's Grille for several years. Over the years I have seen a decline in the quality of not only service at the restaurant but the cleanliness. Of late, It has taken on average 20 minutes to order food & beverages, 20 additional minutes to receive your order, and once our meal (and beverages arrive) we have been besieged by gnats, and other flying insects. I called McKinley's Grille today to inform them of this issue and am hoping for a swift resolution.
Nick K.
Came in with some friends, and loved the experience. The food was unique, stood out and taste great! The service was wonderful too. I liked the vibe of the place, prices were reasonable. I'm sure I'll be coming back in the future.
Erin M.
2nd attempt dining here. 1st time, when I ordered a beer, the server looked so confused and had to confer with the manager, which was odd. After nearly 20 min, no drink and no server to be found, so we just left. Today, we went there for another try for breakfast - we are the 1st table of the day, and again, the host/server had to confer with a manager about where to seat us. There was a buffet set up and when we inquired about it the host/server asked us if we were with a group referring to a the name Stafford, we said no and she let us know that the buffet was for that particular group. Once we finally got sat, we ordered a hot chocolate, and when the same host dropped it off to the table, we asked for whipped cream. She said they did not have any, which sounded odd. Our server greets us, and i ordered an irish coffee - she brings it, and i asked for whipped cream to see if a different person said the same thing - she happily brought me some...wtf? By this time, more diners are coming in, and we notice many people walking up to the buffet to make a plate, but we figured they are part of the group. After we paid and left, I decided to call and check to see if it was a buffet open to all or if it was for a private group, I was told it was a buffet open to all.... again, wtf? This place is like being in an episode of the twilight zone, and everyone is under some kind of creepy mind controll and cannot deviate from their programming..... I am shocked there actually a good number of 5 star reviews. Hotel and hotel staff are wonderful, though!
Shelby S.
I picked up some food to go from this grille while staying at the Sheraton hotel and needing a quick dinner one night! The turkey club sandwich was delicious! Totally hit the spot and you get to choose what side you want- I opted for a salad, which was also delicious. The bread was so fresh and the veggies were crisp! It was packaged up in a container and bag for me to take to go, which was nice for carrying to my room. I noticed several items on the menu that looked tasty, so would recommend giving them a try! The waitress taking my order was friendly and served me a glass of wine while I waited for my food to be ready. Definitely a convenient place right in the Sheraton hotel.
Big Block Platinum
Lisveth was so kind and helping me with my order. I came for a seminar and ordered the Cesar salad both days the dressing is so good!
Atmosphere: 5
Food: 5
Service: 5
NormaL
Made a reservation for 10:30 but no menu options available till 11. The Buffett was only option & was cold, they confirmed eggs were boxed eggs. Certainly NOT worth $30 person. Service was accommodating but food was terrible & cold.
Varinia Calleros
Quite comfortable, some dishes are bad and some good, the service is very slow, the coffee I recommend that you buy the Starbucks
My husband and I were very disappointed with our experience at McKinkey's Grille. We waited forever for water, utensils, and to place our order. We let our server know that we had only one hour for lunch before our conference, at the hotel where it is located, resumed. Fifteen minutes passed, then 30. I let them know we needed our food quickly. They assured us that it would be out soon. Finally, with only 15 minutes left, I had to let them know that we were going to need it to go if it was not done still. They were able to get it packed up and ready for us to take back with us to the ballroom. Thankfully, the manager was kind enough to take care of the bill. The food was okay but quite pricey.
Jack D.
Ok. They have gluten free bread and one of the best breakfast sandwiches I have ever had. Solid food and the Pedro went above and beyond. Always busy so give yourself some time.
Marilyn M.
Hidden in the excitement of the Fairplex ground lies this gem of a restaurant that's open to the public neighboring the Sheraton hotel. The ambiance was very lowkey, chill and inviting. Staff was very attentive in providing service from the moment we walked in the door. We were greeted with smiles and a warm invite despite not having a reservation. The food was beyond superb. There was an open window in where we were able to see the chefs prepare our food fresh every time. As we devoured our delectable meal we were made aware that 60% of their ingredients are sourced from a local farm AND are made from scratch. The quality is immaculate! 12/10 recommend. Huge plus that it is 8 mins. from Cal Poly Pomona! A great spot to study and grab a bite.
The food was nice and service was good. I have faced couple of problems 1. When I reserved the table through open table, they didn't have a fixed valentine's menu and I booked outdoor. When we reached for the reservation they gave us a fixed menu, most of the items on that menu we couldn't have due to health issues. If they could have their fixed menu in here I probably wouldn't have opt to reserve the table with them. 2. When we asked for à la carte menu they took us to some bar area seriously!! We went there to celebrate Valentine's day not to the bar. Then one very well behaved lady came and helped us to get a chair inside the restaurant, we didn't reserve for that table but couldn't complain. Food was nice though, drinks are not that good. Service was good from some folks but We didn't like the management. Just a suggestion, IF You have a fixed menu for some occasion, please just post the menu on open table if you are taking reservations through that app.
Kristina Campbell-Lightfoot
The Jidori Chicken is insanely good! Tony rocks, if you have the pleasure of having him as your waiter. This restaurant is not just a hotel restaurant - it's legitimately a delectable, relaxing and wonderful experience.
The burgers were delicious and done to our liking. However, the restaurant is not run well. People walking all over and not accomplishing much. Waited over 5 minutes to be seated and the restaurant was practically empty. Was seated at a table for two, even though we were carrying a lot of items to bring to our room. Was sat at a table that needed cleaning. Wet rag cleaned table and then paper menu was laid on wetness. Waited 15 minutes for our drinks and a half hour for our meal. Manager, Kathy, very pleasant, almost too ingratiating....probably trying to make up for the lack of service. I was sitting and watching couples come in to be seated. One couple had the lady holding a dozen red roses....special occasion? They waited over 5 minutes to even be acknowledged. Will never dine there again. Staff needs an inservice on how to efficiently run the place.
The food was cold and service from our waitress was very inattentive. For being Mother's Day and 75$ a plate I would have expected top notch service and decent food. I got neither. They had a nice outdoor area and pasta bar with a great server and that was all that I can say positive about the experience. My family was asking if we could go to in n out afterwards. Absolutely never go here.
For various reasons I do not recommend McKinley Grille 1. Looks and tastes like hospital food 2. Not worth the money I feel the quality is not up to par 3. Our waitress was a little behind on filling mimosa for my daughter in law and even took to long to just get us water and honestly it was not that busy 4. The dessert stations needs improvement not only was there not much of selection they were not great just mediocre 5. The piano played music was a little too loud either you move him a little further out or lower the volume. *Note this was on Buffet Brunch I'm sorry if you're charging significant amount you should provide better quality. This was my first and last visit.
I am a Business Partner with several Colleges in the area (Cal Poly Pomona, Claremont Graduate University, University of La Verne) and have been attending Business Meetings/Lunches at McKinley's Grille for several years. Over the years I have seen a decline in the quality of not only service at the restaurant but the cleanliness. Of late, It has taken on average 20 minutes to order food & beverages, 20 additional minutes to receive your order, and once our meal (and beverages arrive) we have been besieged by gnats, and other flying insects. I called McKinley's Grille today to inform them of this issue and am hoping for a swift resolution.
Came in with some friends, and loved the experience. The food was unique, stood out and taste great! The service was wonderful too. I liked the vibe of the place, prices were reasonable. I'm sure I'll be coming back in the future.
2nd attempt dining here. 1st time, when I ordered a beer, the server looked so confused and had to confer with the manager, which was odd. After nearly 20 min, no drink and no server to be found, so we just left. Today, we went there for another try for breakfast - we are the 1st table of the day, and again, the host/server had to confer with a manager about where to seat us. There was a buffet set up and when we inquired about it the host/server asked us if we were with a group referring to a the name Stafford, we said no and she let us know that the buffet was for that particular group. Once we finally got sat, we ordered a hot chocolate, and when the same host dropped it off to the table, we asked for whipped cream. She said they did not have any, which sounded odd. Our server greets us, and i ordered an irish coffee - she brings it, and i asked for whipped cream to see if a different person said the same thing - she happily brought me some...wtf? By this time, more diners are coming in, and we notice many people walking up to the buffet to make a plate, but we figured they are part of the group. After we paid and left, I decided to call and check to see if it was a buffet open to all or if it was for a private group, I was told it was a buffet open to all.... again, wtf? This place is like being in an episode of the twilight zone, and everyone is under some kind of creepy mind controll and cannot deviate from their programming..... I am shocked there actually a good number of 5 star reviews. Hotel and hotel staff are wonderful, though!
I picked up some food to go from this grille while staying at the Sheraton hotel and needing a quick dinner one night! The turkey club sandwich was delicious! Totally hit the spot and you get to choose what side you want- I opted for a salad, which was also delicious. The bread was so fresh and the veggies were crisp! It was packaged up in a container and bag for me to take to go, which was nice for carrying to my room. I noticed several items on the menu that looked tasty, so would recommend giving them a try! The waitress taking my order was friendly and served me a glass of wine while I waited for my food to be ready. Definitely a convenient place right in the Sheraton hotel.
Lisveth was so kind and helping me with my order. I came for a seminar and ordered the Cesar salad both days the dressing is so good!
Atmosphere: 5
Food: 5
Service: 5
Made a reservation for 10:30 but no menu options available till 11. The Buffett was only option & was cold, they confirmed eggs were boxed eggs. Certainly NOT worth $30 person. Service was accommodating but food was terrible & cold.
Quite comfortable, some dishes are bad and some good, the service is very slow, the coffee I recommend that you buy the Starbucks
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
My husband and I were very disappointed with our experience at McKinkey's Grille. We waited forever for water, utensils, and to place our order. We let our server know that we had only one hour for lunch before our conference, at the hotel where it is located, resumed. Fifteen minutes passed, then 30. I let them know we needed our food quickly. They assured us that it would be out soon. Finally, with only 15 minutes left, I had to let them know that we were going to need it to go if it was not done still. They were able to get it packed up and ready for us to take back with us to the ballroom. Thankfully, the manager was kind enough to take care of the bill. The food was okay but quite pricey.
Ok. They have gluten free bread and one of the best breakfast sandwiches I have ever had. Solid food and the Pedro went above and beyond. Always busy so give yourself some time.
Hidden in the excitement of the Fairplex ground lies this gem of a restaurant that's open to the public neighboring the Sheraton hotel. The ambiance was very lowkey, chill and inviting. Staff was very attentive in providing service from the moment we walked in the door. We were greeted with smiles and a warm invite despite not having a reservation. The food was beyond superb. There was an open window in where we were able to see the chefs prepare our food fresh every time. As we devoured our delectable meal we were made aware that 60% of their ingredients are sourced from a local farm AND are made from scratch. The quality is immaculate! 12/10 recommend. Huge plus that it is 8 mins. from Cal Poly Pomona! A great spot to study and grab a bite.
The food was nice and service was good. I have faced couple of problems 1. When I reserved the table through open table, they didn't have a fixed valentine's menu and I booked outdoor. When we reached for the reservation they gave us a fixed menu, most of the items on that menu we couldn't have due to health issues. If they could have their fixed menu in here I probably wouldn't have opt to reserve the table with them. 2. When we asked for à la carte menu they took us to some bar area seriously!! We went there to celebrate Valentine's day not to the bar. Then one very well behaved lady came and helped us to get a chair inside the restaurant, we didn't reserve for that table but couldn't complain. Food was nice though, drinks are not that good. Service was good from some folks but We didn't like the management. Just a suggestion, IF You have a fixed menu for some occasion, please just post the menu on open table if you are taking reservations through that app.
The Jidori Chicken is insanely good! Tony rocks, if you have the pleasure of having him as your waiter. This restaurant is not just a hotel restaurant - it's legitimately a delectable, relaxing and wonderful experience.
Atmosphere: 5
Food: 5
Service: 5