Staff was rude and the customer service was way below the standard I’ve experienced at other Starbucks. I ordered online and received something completely different from my usual. Even after explaining, they refused to fix it. Really disappointed—Starbucks service shouldn’t be like this.
Atmosphere: 1
Food: 1
Service: 1
Lee Bee
Some of the employees are nice, just don’t like the “we can’t change the ice amount“ policy, I’ve come here more times than I can keep track of and never got any issue with this, I have dental temperature issues, Starbucks its not that serious to adjust some of the ice amount so why make it a rule?
United intertnational entertainment group
Today, July 5th, at 12 noon, I visited Starbucks with my dogs due to the scorching 87-degree heat outside. As a regular customer, I always ask for water for my dogs before getting my coffee, especially on hot days. Unfortunately, the cashier refused my request. I believe that providing basic care for pets, especially in extreme temperatures, is essential. A person who denies water to dogs doesn't deserve to represent Starbucks.for sure I will never go back to this store.
Pooja Patel
Inconsiderate and unwelcomed. Despite me coming here for several years (as it being my home coffee shop)…they asked if “I needed any help making a purchase” …as I said I am okay for now, I was asked to leave stating that I need to make a purchase to stay in there. I understand the policy may have changed, but being considerate enough to allow me time to settle in as I am pregnant and not approach me within 5 minutes of sitting down. Very disappointed.
Service: 1
anthony reta
I come here often and it's always a hit or mess with different personalities and attitude but every time Breeana with the glasses helps me it's always professional and never gets our items wrong. She's very helpful funny and Positive energy. I genuinely appreciate the kindness she gives. She's the reason why I come to this location. Her energy brightens my day. Amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
Adrian Juarez
Out of all workers at this location, Breanna (sorry if I misspelled your name) but Bre with glasses has always been professional, always has great customer service, and with an amazing energy and just a very sweet person which lightens up the day! She’s always making sure they get our drinks right she pays attention to details and is always friendly. We appreciate workers like her! We get happy to see a friendly face and she is one of the reason we come to this location! Some of the other works should take notes from her customer service!
Atmosphere: 5
Food: 5
Service: 5
Edve Jacobo
The worker gabby was so sweet and kind and made the whole experience wonderful. She needs a raise asap
Atmosphere: 5
Food: 5
Service: 5
Kevin Colchado
German exemplified exceptional professionalism, providing one of the best service experiences I've had in a long time. When I discovered that my usual drink order was unavailable due to quality concerns, instead of simply denying my request, he offered a thoughtful alternative and assured me that it would meet my expectations. The drink he recommended was fantastic, highlighting the kind of customer service that is increasingly rare today, where many simply inform you of unavailability without offering solutions. German's dedication to ensuring a memorable experience sets this Starbucks apart from others, making it clear why I should choose this location over nearby options. I appreciate the management and team for cultivating such a high standard of service, and I look forward to my next visit. Thank you, German, for making my experience truly outstanding.
Kayla Wilkenfeldt
The baristas here are nice, but unfortunately they can’t get your order right to save their lives. I don’t know why I kept giving them more chances. They got my order painfully wrong 3 times in a row. So unfortunately I won’t be going back to this starbucks.
Had an amazing service done by a young girl named Alana she was sweet as the drink thank you and this place is nice
Edgard Corado
The personnel working at this location looks like they are force to be there, not friendly at all even their voice tone when greeting at the drive thru. Is like they just woke up or like a brat being force to do something. I wish it could be better I really do.
Linlin Zhang
Extremely rude and unacceptable behavior from stopping me to use the bathroom even if I told him that I made a purchase earlier today on the app (if you wanna see the purchase receipt I can show you)! A male staff in the black clothes just after he cleaned the bathroom may didn’t want to do it again till he got off work!
Elaine CA
Often out of the ingredients for different drinks. Merchandise refund can only be store credit over $25. Requested to separate the tumbler (most are over $25) from the smaller item, stated it all had to be together (even though purchased separately). I was told a different store can refund to original form of payment. I had my receipt. When I arrived another customer was asking for a special request and the employee was also giving her a dismissive attitude.
Atmosphere: 3
Food: 2
Service: 1
Traci Denby
Love going to this Starbucks for work during the hot afternoon hours. The drinks are tasty and refreshing. Not to mention the great service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Butter Croissant, Baked Apple Croissant, Lemonade, Iced Pumpkin Spice Latte, Egg White & Roasted Red Pepper Egg Bites
It was good just a normal starbucks experience!
Atmosphere: 4
Food: 4
Service: 4
Staff was rude and the customer service was way below the standard I’ve experienced at other Starbucks. I ordered online and received something completely different from my usual. Even after explaining, they refused to fix it. Really disappointed—Starbucks service shouldn’t be like this.
Atmosphere: 1
Food: 1
Service: 1
Some of the employees are nice, just don’t like the “we can’t change the ice amount“ policy, I’ve come here more times than I can keep track of and never got any issue with this, I have dental temperature issues, Starbucks its not that serious to adjust some of the ice amount so why make it a rule?
Today, July 5th, at 12 noon, I visited Starbucks with my dogs due to the scorching 87-degree heat outside. As a regular customer, I always ask for water for my dogs before getting my coffee, especially on hot days. Unfortunately, the cashier refused my request. I believe that providing basic care for pets, especially in extreme temperatures, is essential. A person who denies water to dogs doesn't deserve to represent Starbucks.for sure I will never go back to this store.
Inconsiderate and unwelcomed. Despite me coming here for several years (as it being my home coffee shop)…they asked if “I needed any help making a purchase” …as I said I am okay for now, I was asked to leave stating that I need to make a purchase to stay in there. I understand the policy may have changed, but being considerate enough to allow me time to settle in as I am pregnant and not approach me within 5 minutes of sitting down. Very disappointed.
Service: 1
I come here often and it's always a hit or mess with different personalities and attitude but every time Breeana with the glasses helps me it's always professional and never gets our items wrong. She's very helpful funny and Positive energy. I genuinely appreciate the kindness she gives. She's the reason why I come to this location. Her energy brightens my day. Amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
Out of all workers at this location, Breanna (sorry if I misspelled your name) but Bre with glasses has always been professional, always has great customer service, and with an amazing energy and just a very sweet person which lightens up the day! She’s always making sure they get our drinks right she pays attention to details and is always friendly. We appreciate workers like her! We get happy to see a friendly face and she is one of the reason we come to this location! Some of the other works should take notes from her customer service!
Atmosphere: 5
Food: 5
Service: 5
The worker gabby was so sweet and kind and made the whole experience wonderful. She needs a raise asap
Atmosphere: 5
Food: 5
Service: 5
German exemplified exceptional professionalism, providing one of the best service experiences I've had in a long time. When I discovered that my usual drink order was unavailable due to quality concerns, instead of simply denying my request, he offered a thoughtful alternative and assured me that it would meet my expectations. The drink he recommended was fantastic, highlighting the kind of customer service that is increasingly rare today, where many simply inform you of unavailability without offering solutions. German's dedication to ensuring a memorable experience sets this Starbucks apart from others, making it clear why I should choose this location over nearby options. I appreciate the management and team for cultivating such a high standard of service, and I look forward to my next visit. Thank you, German, for making my experience truly outstanding.
The baristas here are nice, but unfortunately they can’t get your order right to save their lives. I don’t know why I kept giving them more chances. They got my order painfully wrong 3 times in a row. So unfortunately I won’t be going back to this starbucks.
Restaurantji Recommends
Had an amazing service done by a young girl named Alana she was sweet as the drink thank you and this place is nice
The personnel working at this location looks like they are force to be there, not friendly at all even their voice tone when greeting at the drive thru. Is like they just woke up or like a brat being force to do something. I wish it could be better I really do.
Extremely rude and unacceptable behavior from stopping me to use the bathroom even if I told him that I made a purchase earlier today on the app (if you wanna see the purchase receipt I can show you)! A male staff in the black clothes just after he cleaned the bathroom may didn’t want to do it again till he got off work!
Often out of the ingredients for different drinks. Merchandise refund can only be store credit over $25. Requested to separate the tumbler (most are over $25) from the smaller item, stated it all had to be together (even though purchased separately). I was told a different store can refund to original form of payment. I had my receipt. When I arrived another customer was asking for a special request and the employee was also giving her a dismissive attitude.
Atmosphere: 3
Food: 2
Service: 1
Love going to this Starbucks for work during the hot afternoon hours. The drinks are tasty and refreshing. Not to mention the great service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Butter Croissant, Baked Apple Croissant, Lemonade, Iced Pumpkin Spice Latte, Egg White & Roasted Red Pepper Egg Bites
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