I’ve been a loyal Starbucks customer for over seven years. I visit daily and have spent thousands of dollars across locations. But today, I had the worst experience I’ve ever encountered at this Pomona store and I left without even receiving a drink.
I tried to order a lavender oat milk matcha latte and was told they no longer have lavender because it’s not in season. I completely understood and simply asked for the same drink with vanilla cold foam instead. Rather than handling the request professionally, the barista responded over the intercom while laughing and said, “This is the last time I’m going to tell you we don’t have lavender.” I stayed calm and clarified again that I was asking for vanilla.
When I got to the window, I asked to speak with a manager, and a woman named Jazz said she was the manager. Unfortunately, she was just as dismissive and condescending, laughing while I explained my concern. I was then spoken to by another staff member named Diana, who doubled down and claimed I was the one being inappropriate even though I had maintained a respectful and calm tone throughout.
At no point did anyone take accountability or even attempt to remake the drink. In fact, I left empty-handed, feeling completely disrespected and uncomfortable. The tone, the attitude, and the lack of basic courtesy were shocking.
Whether this was just a case of employees having a bad morning or something deeper like prejudice, I can say with confidence: I’ve never experienced this kind of treatment at any Starbucks. It was unprofessional, dismissive, and completely out of line.
I sincerely hope this store receives retraining on how to treat customers with basic respect. Nobody should be treated this way especially not a regular customer simply trying to get their usual drink.
Atmosphere: 1
Food: 1
Service: 1
miguel romero
We were in the drive through on Sunday 15th of June around 10 am. The cashier with the headset kept getting our order wrong. We requested 2 pain bagels. With cream cheese. She responded 2 everything bagels with cream cheese? NO! 2 PLAIN BEGALS! WE responded. Anything to drink? A LARGE CARMEL CRUNC FRAPPUCCINO ! we repeatedly 3 times . We were going to order a second drink , we lost our patience and take off not taking the order. It seems the cashier put no effort to complete the transaction or smile
Atmosphere: 2
Food: 3
Service: 1
C. M.
I would give higher stars if I could get my favorite barista everytime but they seem to have new barista a lot. 98% of the workers don’t smile at you or even come off as friendly. My last interaction with a barista was so horrible that I’ve officially made it my last. So, here’s how my last three visit went. An Asian “barista” (new employee) messed up my order three separate times. The last time though he messed up my order by making a drink that wasn’t even on the menu. He just put a bunch of ingredients together. Making it taste so disgusting. I came back an earlier time the following day hoping to avoid him. Just my luck he was there. When I came to the window he rolled his eyes at me. Then when the windows closed he said something to his employees and they all started laughing while looking my way!!!! It was 5am and I really didn’t want to start my day with such animosity so I drove off. Most of these baristas lack professionalism and drinks are a hit and miss everytime.
Atmosphere: 3
Food: 3
Service: 1
lala carol
Rude, worst customer service all of the Starbucks I will not return, the young man working there was very polite but the woman with the curly hair needs to be retrained
The ThirdParty
The supervisor working on 2/16/25 is requiring purchases for water cups. Was rude to customers asking for water. Clearly someones abusing their power. We let corperations like this into our backyard and they cant even provide the basics that carls jr can L manager
Workers were polight its just this lady manager who is swindling the community for her stores sales
Atmosphere: 1
Food: 1
Service: 1
Christopher
One time this lady got my order worng she said i order that no but really mad but it ok starbucks your the best it clean and really smalls good
Atmosphere: 5
Food: 5
Service: 5
Brandon Saenz
Got my order wrong tried calling but no answer they cant hear the phone because of the loud music they are playing inside asked for dragonfruit refresher and got cranberry
Atmosphere: 1
Service: 1
Watercolor Homie
First and last time here... i ordered a coffee with creamer. I had to ask the girl for 5 sugars 5 times and of course no stirring stick cuz I'm going to mix it with my finger... Starbucks you make coffee make it easier. This is bs
Atmosphere: 1
Service: 1
Maureen Davis
Customer service always a step above. Great employees. Last 2 time sugar free vanilla latte awful, no longer can support.
They had a special on a grande drink before 6pm. Mind you, I already ordered my drink at the speaker at 5:55 and made sure with the girl at the speaker that I would still be able to get the deal by the time I reached the window and she said yes. By the time I reached the window it was 6:07 and they couldn’t honor the deal anymore. Maybe if they had been quicker I would’ve been able to use the special. There was only 1 car ahead of me
Atmosphere: 1
Food: 2
Service: 1
Eileen Shannon
Better to go to 7-11 for coffee and service. Yes, the employees didn't even acknowledge us at the walk up window. And the drive thru was empty too. Don't waste your time going here.
Atmosphere: 1
Food: 1
Service: 1
Anthony Tafesh
On April 3rd, 2024, my experience at Starbucks was made remarkably memorable thanks to the incredible effort and kindness shown by two outstanding employees, Janet and Diana. After receiving an incorrect order from another Starbucks location, we found ourselves at their store, hoping for a simple fix to our morning mishap. What we received in return was nothing short of extraordinary service.From the moment we explained our situation, Janet and Diana welcomed us with empathy and understanding. They didn't just listen; they showed genuine care for our disappointment. With a mix of professionalism and personal touch, they quickly set out to remake our order, ensuring every detail was to our liking. Their attention to detail and commitment to customer satisfaction were evident in every interaction.But it wasn't just the remaking of an order that set Janet and Diana apart. It was their attitude, the warmth, and the effort they put into turning our day around. They engaged in friendly conversation, shared smiles that brightened our mood, and made us feel valued and appreciated. This level of service, where employees go above and beyond to rectify an issue not of their making, speaks volumes about their character and dedication.Thanks to Janet and Diana, what started as a minor inconvenience became a reminder of how impactful excellent customer service can be. They not only fixed our order but also lifted our spirits, proving that it's the people that make Starbucks more than just a place to get coffee. Their exemplary service deserves recognition, and I am grateful for their kindness and professionalism. Starbucks is lucky to have such dedicated employees who embody the brand's values and go the extra mile for their customers.
Nasty coffe
I’ve been a loyal Starbucks customer for over seven years. I visit daily and have spent thousands of dollars across locations. But today, I had the worst experience I’ve ever encountered at this Pomona store and I left without even receiving a drink.
I tried to order a lavender oat milk matcha latte and was told they no longer have lavender because it’s not in season. I completely understood and simply asked for the same drink with vanilla cold foam instead. Rather than handling the request professionally, the barista responded over the intercom while laughing and said, “This is the last time I’m going to tell you we don’t have lavender.” I stayed calm and clarified again that I was asking for vanilla.
When I got to the window, I asked to speak with a manager, and a woman named Jazz said she was the manager. Unfortunately, she was just as dismissive and condescending, laughing while I explained my concern. I was then spoken to by another staff member named Diana, who doubled down and claimed I was the one being inappropriate even though I had maintained a respectful and calm tone throughout.
At no point did anyone take accountability or even attempt to remake the drink. In fact, I left empty-handed, feeling completely disrespected and uncomfortable. The tone, the attitude, and the lack of basic courtesy were shocking.
Whether this was just a case of employees having a bad morning or something deeper like prejudice, I can say with confidence: I’ve never experienced this kind of treatment at any Starbucks. It was unprofessional, dismissive, and completely out of line.
I sincerely hope this store receives retraining on how to treat customers with basic respect. Nobody should be treated this way especially not a regular customer simply trying to get their usual drink.
Atmosphere: 1
Food: 1
Service: 1
We were in the drive through on Sunday 15th of June around 10 am. The cashier with the headset kept getting our order wrong. We requested 2 pain bagels. With cream cheese. She responded 2 everything bagels with cream cheese? NO! 2 PLAIN BEGALS! WE responded. Anything to drink? A LARGE CARMEL CRUNC FRAPPUCCINO ! we repeatedly 3 times . We were going to order a second drink , we lost our patience and take off not taking the order. It seems the cashier put no effort to complete the transaction or smile
Atmosphere: 2
Food: 3
Service: 1
I would give higher stars if I could get my favorite barista everytime but they seem to have new barista a lot. 98% of the workers don’t smile at you or even come off as friendly. My last interaction with a barista was so horrible that I’ve officially made it my last. So, here’s how my last three visit went. An Asian “barista” (new employee) messed up my order three separate times. The last time though he messed up my order by making a drink that wasn’t even on the menu. He just put a bunch of ingredients together. Making it taste so disgusting. I came back an earlier time the following day hoping to avoid him. Just my luck he was there. When I came to the window he rolled his eyes at me. Then when the windows closed he said something to his employees and they all started laughing while looking my way!!!! It was 5am and I really didn’t want to start my day with such animosity so I drove off. Most of these baristas lack professionalism and drinks are a hit and miss everytime.
Atmosphere: 3
Food: 3
Service: 1
Rude, worst customer service all of the Starbucks I will not return, the young man working there was very polite but the woman with the curly hair needs to be retrained
The supervisor working on 2/16/25 is requiring purchases for water cups. Was rude to customers asking for water. Clearly someones abusing their power. We let corperations like this into our backyard and they cant even provide the basics that carls jr can L manager
Workers were polight its just this lady manager who is swindling the community for her stores sales
Atmosphere: 1
Food: 1
Service: 1
One time this lady got my order worng she said i order that no but really mad but it ok starbucks your the best it clean and really smalls good
Atmosphere: 5
Food: 5
Service: 5
Got my order wrong tried calling but no answer they cant hear the phone because of the loud music they are playing inside asked for dragonfruit refresher and got cranberry
Atmosphere: 1
Service: 1
First and last time here... i ordered a coffee with creamer. I had to ask the girl for 5 sugars 5 times and of course no stirring stick cuz I'm going to mix it with my finger... Starbucks you make coffee make it easier. This is bs
Atmosphere: 1
Service: 1
Customer service always a step above. Great employees. Last 2 time sugar free vanilla latte awful, no longer can support.
Restaurantji Recommends
Service is great drinks are delicious. Thanks
Just replenish my ice tea
Atmosphere: 4
Service: 3
They had a special on a grande drink before 6pm. Mind you, I already ordered my drink at the speaker at 5:55 and made sure with the girl at the speaker that I would still be able to get the deal by the time I reached the window and she said yes. By the time I reached the window it was 6:07 and they couldn’t honor the deal anymore. Maybe if they had been quicker I would’ve been able to use the special. There was only 1 car ahead of me
Atmosphere: 1
Food: 2
Service: 1
Better to go to 7-11 for coffee and service. Yes, the employees didn't even acknowledge us at the walk up window. And the drive thru was empty too. Don't waste your time going here.
Atmosphere: 1
Food: 1
Service: 1
On April 3rd, 2024, my experience at Starbucks was made remarkably memorable thanks to the incredible effort and kindness shown by two outstanding employees, Janet and Diana. After receiving an incorrect order from another Starbucks location, we found ourselves at their store, hoping for a simple fix to our morning mishap. What we received in return was nothing short of extraordinary service.From the moment we explained our situation, Janet and Diana welcomed us with empathy and understanding. They didn't just listen; they showed genuine care for our disappointment. With a mix of professionalism and personal touch, they quickly set out to remake our order, ensuring every detail was to our liking. Their attention to detail and commitment to customer satisfaction were evident in every interaction.But it wasn't just the remaking of an order that set Janet and Diana apart. It was their attitude, the warmth, and the effort they put into turning our day around. They engaged in friendly conversation, shared smiles that brightened our mood, and made us feel valued and appreciated. This level of service, where employees go above and beyond to rectify an issue not of their making, speaks volumes about their character and dedication.Thanks to Janet and Diana, what started as a minor inconvenience became a reminder of how impactful excellent customer service can be. They not only fixed our order but also lifted our spirits, proving that it's the people that make Starbucks more than just a place to get coffee. Their exemplary service deserves recognition, and I am grateful for their kindness and professionalism. Starbucks is lucky to have such dedicated employees who embody the brand's values and go the extra mile for their customers.
Atmosphere: 5
Food: 5
Service: 5
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