On November 4th Tuesday, ordered a Trenta size pink drink for the wife and myself asked for low ice because this heat had us drained and needed to hydrated, The employee at the register informed me that on the Trenta drink there gonna fill it only as the size of the Venti and some ice so my drink would be 3/4 of it filled with ice so I'd still be missing 1/4 of the serving, I should of just ordered the Venti at this point! Never coming back to this specific location again, until management changes. Other baristas would understand and honor the requests. (Also note that we as customers pay for the size of the drink as a full cup no matter if there's full ice or no ice that shouldn't affect the fact that you should still serve a full cup.)
Atmosphere: 1
Food: 1
Service: 1
Thomas Adams
Terrible customer service！
Atmosphere: 1
Food: 3
Service: 1
Laelyn Kay Parel
They no longer give free water without purchase. They no longer alllow you to just study, we had to leave. They use to allow free water without purchase, maybe a policy changed or company is getting more greedy. Very unfortunate, support your small busines coffee shops I wouldn’t recommend coming here .
Atmosphere: 1
Food: 1
Service: 1
Nate Dog
Refused to give water until we bought a product.
Service: 1
Stephanie Ortiz
Just left this Starbucks, the male with a hair up in bun needs to find a different job, he look so annoyed being there. He was not helping the his coworker. He seriously needs to find a different job, he had such an ugly attitude. Eww.
Atmosphere: 2
Food: 4
Service: 1
Stephanie M. Ortiz
Just left this Starbucks, the male with a hair up in bun needs to find a different job, he look so annoyed being there. He was not helping the his coworker. He seriously needs to find a different job, he had such an ugly attitude. Eww.
Atmosphere: 2
Food: 4
Service: 1
Stephanie M
Just left this Starbucks, the male with a hair up in bun needs to find a different job, he look so annoyed being there. He was not helping the his coworker. He seriously needs to find a different job, he had such an ugly attitude. Eww.
Atmosphere: 2
Food: 4
Service: 1
Random Uploads
Yesterday I ordered my usual drink, a Matcha Frappuccino with almond milk and strawberry purée. The cashier, Matt, informed me that they were running low on strawberry purée and that he was saving it for someone who orders a "real drink."
In my 10 years of supporting Starbucks, I've never encountered such a response. I asked him, "A Frappuccino isn’t a real drink?" He then said, "OK, I can give it to you, but it won’t be that much. I’ll give you what I can," while still intending to charge me the full price. I declined, as I didn't want to pay full price for a reduced amount of purée just because he was "saving it for someone who buys a real drink."
My thoughts are, it doesn't matter who he's saving it for, as the supply will eventually run out regardless. He then checked and said he could provide the purée. I asked for assurance that he would give me a decent amount since I was paying for it. This experience was very unpleasant, leaving me feeling undervalued compared to other customers because I know my money is valued the same as the next persons money. so, now I’m assuming that he doesn't value me the same as the next customer
Atmosphere: 1
Food: 1
Service: 1
Christine
Get better management and improve on it. Seriously. They were on my case about not buying anything just to chill in their lobby area daily. Now I feel a lot less inclined to ever spend money at this Starbucks location again because of the bad management here breathing down my throat. It's a nice Starbucks and all. But screw the current workers doing management at this location. For the record, Starbucks has gotten so much money out of me as their customer for so many years on end.
Bad service I was charged and they claimed it “didn’t go through” it’s stating on my bank statement. They want to double charge here! Never had issues until
Atmosphere: 1
Food: 1
Service: 1
Google user
Bad service I was charged and they claimed it “didn’t go through” it’s stating on my bank statement. They want to double charge here! Never had issues until now
Veronica Aleman
Best Customer service ever ?
Atmosphere: 5
Food: 5
Service: 5
Galaxy Skin38
1st of all they don't even have raspberry syrup and it's not discontinue I go to target all the time and they have it Do not go here
On November 4th Tuesday, ordered a Trenta size pink drink for the wife and myself asked for low ice because this heat had us drained and needed to hydrated, The employee at the register informed me that on the Trenta drink there gonna fill it only as the size of the Venti and some ice so my drink would be 3/4 of it filled with ice so I'd still be missing 1/4 of the serving, I should of just ordered the Venti at this point! Never coming back to this specific location again, until management changes. Other baristas would understand and honor the requests. (Also note that we as customers pay for the size of the drink as a full cup no matter if there's full ice or no ice that shouldn't affect the fact that you should still serve a full cup.)
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service！
Atmosphere: 1
Food: 3
Service: 1
They no longer give free water without purchase. They no longer alllow you to just study, we had to leave. They use to allow free water without purchase, maybe a policy changed or company is getting more greedy. Very unfortunate, support your small busines coffee shops I wouldn’t recommend coming here .
Atmosphere: 1
Food: 1
Service: 1
Refused to give water until we bought a product.
Service: 1
Just left this Starbucks, the male with a hair up in bun needs to find a different job, he look so annoyed being there. He was not helping the his coworker. He seriously needs to find a different job, he had such an ugly attitude. Eww.
Atmosphere: 2
Food: 4
Service: 1
Just left this Starbucks, the male with a hair up in bun needs to find a different job, he look so annoyed being there. He was not helping the his coworker. He seriously needs to find a different job, he had such an ugly attitude. Eww.
Atmosphere: 2
Food: 4
Service: 1
Just left this Starbucks, the male with a hair up in bun needs to find a different job, he look so annoyed being there. He was not helping the his coworker. He seriously needs to find a different job, he had such an ugly attitude. Eww.
Atmosphere: 2
Food: 4
Service: 1
Yesterday I ordered my usual drink, a Matcha Frappuccino with almond milk and strawberry purée. The cashier, Matt, informed me that they were running low on strawberry purée and that he was saving it for someone who orders a "real drink."
In my 10 years of supporting Starbucks, I've never encountered such a response. I asked him, "A Frappuccino isn’t a real drink?" He then said, "OK, I can give it to you, but it won’t be that much. I’ll give you what I can," while still intending to charge me the full price. I declined, as I didn't want to pay full price for a reduced amount of purée just because he was "saving it for someone who buys a real drink."
My thoughts are, it doesn't matter who he's saving it for, as the supply will eventually run out regardless. He then checked and said he could provide the purée. I asked for assurance that he would give me a decent amount since I was paying for it. This experience was very unpleasant, leaving me feeling undervalued compared to other customers because I know my money is valued the same as the next persons money. so, now I’m assuming that he doesn't value me the same as the next customer
Atmosphere: 1
Food: 1
Service: 1
Get better management and improve on it. Seriously. They were on my case about not buying anything just to chill in their lobby area daily. Now I feel a lot less inclined to ever spend money at this Starbucks location again because of the bad management here breathing down my throat. It's a nice Starbucks and all. But screw the current workers doing management at this location. For the record, Starbucks has gotten so much money out of me as their customer for so many years on end.
Atmosphere: 5
Food: 3
Service: 2
Horrible customer service
Restaurantji Recommends
Horrible customer service
Bad service I was charged and they claimed it “didn’t go through” it’s stating on my bank statement. They want to double charge here! Never had issues until
Atmosphere: 1
Food: 1
Service: 1
Bad service I was charged and they claimed it “didn’t go through” it’s stating on my bank statement. They want to double charge here! Never had issues until now
Best Customer service ever ?
Atmosphere: 5
Food: 5
Service: 5
1st of all they don't even have raspberry syrup and it's not discontinue I go to target all the time and they have it Do not go here
Loading...