I do deliveries and I can't respect how some folks act. This is a nice Starbuck, but the way some folks talk behind the counter is discouraging.
Atmosphere: 3
Food: 3
Service: 2
Erica penley
Wanted to charge me 5$ for a venti ice water, one pump of vanilla and strawberries.. ridiculous.
Atmosphere: 2
Food: 2
Service: 1
Albert
Went in with my wife and 3 little granddaughter's. They all ordered the Tall Vanilla Bean Frappuccino, my wife had her regular Venti Chai Frappuccino, and I had a Venti White Chocolate Mocha Quad and 4 Splenda. Everybody was happy.
Yesterday (4/18/24) I went through the drive thru for the buy one get one free coupon! By the time I got to the window to pay it was around 5:50pm.Mind you I get the same exact coffee every single day and most days I get it twice a day. I usually go to the Starbucks on rancho valley drive where the cashiers actually know what they are doing. Before prices went up my drink cost $4.95, now they are $5.45. occasionally cashiers will accidentally charge me for oatmilk but once I tell them i don’t usually pay for oatmilk they fix the problem. Except for this cashier didn’t. She didn’t take into account what I was saying, even after telling her Starbucks charges for oatmilk in LATTES not ICED COFFEE. She stuck to the price of $6.15 for my coffee even though I told her it’s usually $5.45. Instead of her asking someone who actually knows what they are doing she wouldn’t budge. So I ended up paying $6.15 when I really should’ve just drove off since the coffee tasted terrible anyways. I now know the problem is that this location practically doesn’t have a manager right now. Either way I’ve worked customer service for a long time and I have never seen a cashier act so “right” when she clearly wasn’t. Her name started with a D, I didn’t even see her full name tag. But she either needs to be retrained and have an attitude check or taken off the register. I called corporate and they gave me my money back but the point is she’s probably out here overcharging everyone. Needless to say I definitely won’t be back to this location.
Service: 1
AJ Carney
The amazing baristas here make my morning every day I go there!!! Vivian and entire morning crew start my day off right. Thank you ALL for being so kind, patient and thoughtful. ❤️ Love my Starbie Fam!
Atmosphere: 5
Food: 5
Service: 5
Chris Monroe
The easiest to locate and most efficient app ordered pick up counter in any Starbucks I've visited. Not so great in the seating options.
Atmosphere: 3
Food: 5
Service: 5
Rosie Hernandez
This is my favorite Starbucks ? I love my Black Sweet Tea that I get 5 days a week ? Their treats are very yummy ? Just 1 thing. I hate when they forget an item you ordered and you're already at work and can't go back to get it corrected ? This will always be my favorite place for a drink ?
Atmosphere: 3
Food: 5
Service: 5
Melody Brooks (Mel)
Very clean excellent place to go
Atmosphere: 5
Food: 5
Service: 5
Dean Maldonado
When I need a wake up I go there and there's different flavors are awesome grab yourself a
I do deliveries and I can't respect how some folks act. This is a nice Starbuck, but the way some folks talk behind the counter is discouraging.
Atmosphere: 3
Food: 3
Service: 2
Wanted to charge me 5$ for a venti ice water, one pump of vanilla and strawberries.. ridiculous.
Atmosphere: 2
Food: 2
Service: 1
Went in with my wife and 3 little granddaughter's. They all ordered the Tall Vanilla Bean Frappuccino, my wife had her regular Venti Chai Frappuccino, and I had a Venti White Chocolate Mocha Quad and 4 Splenda. Everybody was happy.
Atmosphere: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Cake Pop, Tukey & Basil Pesto, Iced Caramel Macchiato
Typical
Atmosphere: 5
Food: 5
Service: 5
Yesterday (4/18/24) I went through the drive thru for the buy one get one free coupon! By the time I got to the window to pay it was around 5:50pm.Mind you I get the same exact coffee every single day and most days I get it twice a day. I usually go to the Starbucks on rancho valley drive where the cashiers actually know what they are doing. Before prices went up my drink cost $4.95, now they are $5.45. occasionally cashiers will accidentally charge me for oatmilk but once I tell them i don’t usually pay for oatmilk they fix the problem. Except for this cashier didn’t. She didn’t take into account what I was saying, even after telling her Starbucks charges for oatmilk in LATTES not ICED COFFEE. She stuck to the price of $6.15 for my coffee even though I told her it’s usually $5.45. Instead of her asking someone who actually knows what they are doing she wouldn’t budge. So I ended up paying $6.15 when I really should’ve just drove off since the coffee tasted terrible anyways. I now know the problem is that this location practically doesn’t have a manager right now. Either way I’ve worked customer service for a long time and I have never seen a cashier act so “right” when she clearly wasn’t. Her name started with a D, I didn’t even see her full name tag. But she either needs to be retrained and have an attitude check or taken off the register. I called corporate and they gave me my money back but the point is she’s probably out here overcharging everyone. Needless to say I definitely won’t be back to this location.
Service: 1
The amazing baristas here make my morning every day I go there!!! Vivian and entire morning crew start my day off right. Thank you ALL for being so kind, patient and thoughtful. ❤️ Love my Starbie Fam!
Atmosphere: 5
Food: 5
Service: 5
The easiest to locate and most efficient app ordered pick up counter in any Starbucks I've visited. Not so great in the seating options.
Atmosphere: 3
Food: 5
Service: 5
This is my favorite Starbucks ? I love my Black Sweet Tea that I get 5 days a week ? Their treats are very yummy ? Just 1 thing. I hate when they forget an item you ordered and you're already at work and can't go back to get it corrected ? This will always be my favorite place for a drink ?
Atmosphere: 3
Food: 5
Service: 5
Very clean excellent place to go
Atmosphere: 5
Food: 5
Service: 5
When I need a wake up I go there and there's different flavors are awesome grab yourself a
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was very nice. Very clean. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
I hated coffee till I tried this place!!!!!
Atmosphere: 5
Food: 5
Service: 5
I witnessed excellent customer service at this location.The crew deserves a big high five!Good job.
Bathroom was dirty and esp the toilet very
Atmosphere: 2
Great awesome service
Atmosphere: 5
Food: 5
Service: 5
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